Customer Advisor Care

NIKHIL RANGA

CONTACT:-405-***-****

***************@*****.***

9358threaveInapt306, Memphis, TN 38125

PROFESSIONAL SUMMARY

Willingness to learn and to be at par with the changing technology trends of the industry, and upgrade my knowledge base as per the demands of present Market Dynamics.

• Willing to reach the assigned benchmarks in the given time lines, and work on a proper road map of Commitments, which will benefit me as an individual and also the organisation

Successful Account Manager bringing demonstrated track reco rd of success in surpassing sale s targets with persuasive communication skills and tenacious pursuit of revenue opportunities from new and exist ing accounts. Checks in frequently with decision-makers to offer support, recommend new products, and explore new revenue streams. Tech-savvy professional advanced with SALESFORCE CRM.

Hardworking Account

manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

CERTIFICATIONS

• Six Sigma Green Belt Certified {KPMG)

• Six Sigma Black Belt Certified {KPMG)

SKILLS

Salesforce, IDD, UD, SABRE, AMADEUS, MS WORD, MS EXCEL, OUTLOOK, eBOOKS

EXPERIENCE

Account manager :

May2016-Oct2019 Dell international services, Hyderabad, TG India

• Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage.

• Identified accounts with shrinking revenue and suggested actionable improvements to growth strategy.

• Closed sales to meet and exceed established quotas and drive overall revenue.

• Managed, reviewed, and delivered client solutions for different needs.

• Interacted professionally with customers, informing individuals of sales

promotions and driving product interest.

• Engaged customers and built connections to drive long-term sales.

• Planned efficient sales routes to maximize the number of customers

served and incoming revenue.

• Arranged attractive and creative displays to catch the eye of incoming

customers and encourage sales.

CUSTOMER ADVISOR Sep 2015-Apr 2016 24*7, Bangalore, KA India

• Confirmed resolution of customer complaints through completion of

appropriate changes.

• Engaged with customers to understand and resolve issues and answer

product questions.

• Updated customer accounts with current personal and purchasing

information.

May 2014- Jun2015 Mphasis, Bangalore, KA India

• Recommended improvements in shipping, service, products, packaging, billing methods, and procedures to prevent future problems.

• Resolved customers' service or billing complaints by performing activities such as refunding money, exchanging merchandise, and adjusting bills.

• Implemented best practices in fostering exceptional customer care support and satisfying customers.

• Responded to customer questions and complaints and documented consumer communications.

EDUCATION

BACHELOR OF SCIENCE- COMPUTER ENGINEERING

Geethanjali college of Engineering and technology, Hyderabad, TG India

Year of passing 2014 with an aggregate marks percentage of 59.8 % • GPA3.

HIGH SCHOOL DIPLOMA· MPC (MATHS,PHYSICS,CHEMISTRV) Jun 2010

Bhavans Sri Aurobindo College, Hyderabad, TG India

Year of passing 2010 with an aggregate marks percentage of 62.9%

SCHOOLING· GENERAL May 2008

St. Andrews School, Hyderabad, TG India

Year of passing 2008 with an aggregate marks percentage of 71.5%

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