Medical Transcriptionist Legal Assistant
Resume:
GRACIELA FLORES
*** *. ******** ***., ***. ***A
McAllen, TX 78501
956-***-**** *********@*****.***
Objective To obtain a professional position where my talents, skills and experience can be utilized to their fullest, and where I can grow with the company both professionally and personally.
Education Valley Baptist Medical Center
Medical transcriptionist on-the-job training program
Graduation date: March, 1999
Pennsylvania School of Correspondence
Paralegal Certificate
Graduation date: April, 1989
Texas State Technical Institute
Major: Business Specialist
Completed date: April, 1989
Texas State Technical College
Major: Legal Assistant
GPA: 3.60
Graduation: February, 1982
Experience LAW OFFICE OF OSCAR P. RAMIREZ 6/4/2018 to 5/24/2021
Personal Injury – Paralegal and Office Manager
Maintained a heavy pre-litigation and litigation docket in two
offices, McAllen and Beeville, Texas
Prepared legal documents and E-file same
Prepared settlement demands
Prepared all settlement disbursals
Mastered Quickbooks, paid bills and prepared payroll checks
Trained and supervised temporary receptionist and file clerk
TELEPERFORMANCE 1/4/16 TO PRESENT
Comcast Cable Company – Customer Service Representative
Cross-trained for X1 and Gateway Wireless
Assisted and mastered bilingual calls
Troubleshoot both X1 and Gateway Wireless
LAW OFFICE OF DAW & RAY2/11/13 TO 2/25/2015
Wal-Mart Insurance Defense – Paralegal
Answer discovery from opposing attorneys;
Keep time and billing; prepare all mediation notebooks and trial notebooks;
Conduct meetings with Wal-Mart personnel for signing and notarization of verifications;
Prepare pleadings as needed;
Maintain all medical summaries on cases; order any medical records as needed
ALFREDO MONTANO 4/2011-12/2011 Criminal, Family, and Real Estate Law – Paralegal Specialist
Conduct screening of telephone calls, scheduling appointments for clients, initial interview with clients, obtaining and evaluating facts of case, organizing and opening new client files, collecting initial retainer fee.
Preparing pleadings, and discovery (both propounded and answered), responsible for transmittal letters to court for filing of pleadings. Direct communication with court clerks and district clerks to oversee court hearings.
Prepare subpoenas and contact with process server for process of service. Responsible for maintaining daily calendar for any court settings, trials or discovery/answer deadlines.
Conduct interview with clients at detention centers for posting bonds for inmates, notarizing same. Applied for and obtained security clearance for such.
Provide assistance to lawyer at court hearings and follow through with the disposition of cases.
Oversee accounts receivable and any outstanding balances of clients. Remit invoices for outstanding balances.
DR. KATHERINE SALVATORE 8/2011-2/2013
Psychiatrist - Medical Office Administrative Coordinator –
Initial reception of patients, retrieving messages on answering machine and routing messages to doctor, retrieving patient charts and routing to doctor for orders.
Responsible for scheduling and rescheduling appointments for patients on computer and desk calendar. Cross referencing calendars daily. Reminder calls to patients for their next-day appointment. Responsible for sending out missed-appointment fee statements to patients.
Responsible for preparing and following up with consents for labs, referrals and any copies needed for patients. Following up with requests for labs and records sent to other medical facilities.
Responsible for maintaining log on Excel of medicine samples given to patients.
In the process of transferring entire chart of patient to computer for a paperless office, as per protocol, including progress notes, psychiatric evaluation, medications, diagnoses, demographics, insurance information and any scheduled appointments.
Transmit daily scanned billing information to outside medical biller.
LAW OFFICE OF FRANCISCO RODRIGUEZ
Immigration Law – Paralegal Specialist 9/2010 – 2/2011
Responsible for the implementation of a brand new immigration law office. Initial set up of files, client lists, account receivable lists, all interoffice forms and computer programs used for immigration.
Communicated daily with administrative assistant in McAllen office and managed all account receivables, new clients, receipts for payments and bank deposits. Also physically responsible for any bank deposits with daily deposits.
Worked closely with JD implementing contract forms and any other legal documents.
Conducted marketing. Met with advertisers of radio stations and newspapers, both in US and in Mexico. Met with vendors for billboards. Gathered information and relayed information to attorney.
Orchestrated and held meetings with attorney from Mexico and City of Harlingen implementing a team for the EB5s. Conducted meetings and luncheons to discuss strategies to attract clientele from Mexico.
Conducted initial intake of facts of cases with clients.
Gathered and evaluated facts for immigration forms for clients and filed forms with USCIS, calendared settings. Assisted JD with motions for filing, maintained daily list of accounts receivable and client list for monthly meetings.
Translated birth certificates and marriage certificates and any other correspondence or Affidavits from Spanish to English as needed for forms sent to USCIS. Notarizing of same.
Assisted JD on motions to be filed with immigration court.
Attended conferences at USCIS office in Harlingen to obtain status of cases.
Calendared and followed up with any and all deadlines.
Applied for and obtained security clearance from the detention center at Los Fresnos and Raymondville in order to visit clients.
HEART CLINIC 6/2009-12/2009
Patient Liaison/Interdepartmental Coordinator
Met with patients and performed as a liaison for four doctors. This included relaying messages regarding any emergency appointments with doctors, all prescription refill requests faxed to our facility from various pharmacies and mail order facilities.
Represented the clinic and assisted patients with forms or
applications for patients’ assistance programs as needed.
Routed all incoming messages from patients, pharmacies, or home health facilities for four doctors and nurses, sometimes as many as 80 messages per day.
Relayed messages to patients and home health facilities regarding patients’ weekly or monthly blood level results and responsible for routing charts to medical records.
Scanned Holter monitors that were given overnight to patients for monitoring heart rate and printed out report for doctors, routed copies of reports to other facilities and our medical records department.
Oversaw orders and consents for doctors’ signatures. Confirmed that proper charts were routed along with orders and consents.
Assisted patients with any samples of medication that were supplied to them per doctors’ orders.
LAW OFFICE OF JOHN KING 5/2007-9/2008
Family, Probate and Real Estate Law – Paralegal Specialist
Conducted initial interview with client, obtained facts of case. Organized and opened new client files. Responsible for disbursement at end of case.
Drafted and processed legal documents and discovery for filing with courts. Maintained calendar for court settings and deadlines.
Conducted witnessing and notarizing of Wills with clients and attorney.
Presented with attorney and clients at mediation for interpretation from English to Spanish.
Interpreted for attorneys at interviews with clients from English to Spanish.
Daily confirming of court settings with district clerk and courts.
LAW OFFICES OF RODRIGUEZ & TOVAR 5/2003-2/2007
Personal Injury, Family, and Contract Law – Paralegal Specialist
Conducted initial interview with clients, drafted initial pleadings, prepared initial discovery to be propounded to the opposing side, assisted clients in answering discovery sent by the opposing side. Scheduled all appointments for clients.
Mastered experience on both pre-litigation and litigation cases. Direct communication with insurance agents to negotiate settlement. Obtained all medical records, accident reports, and damage estimates for settlement demands. Prepared and sent out demand packages to insurance companies. Also prepared settlement statements at end of case and disbursed accordingly.
Prepared trial notebooks, scheduled depositions and deposition outlines, prepared subpoenas for witness at trial. Attended and assisted at jury selection at trial.
Maintained and managed calendar for court/trial settings and deadlines for discovery and expert witnesses.
Maintained a client list for status meetings on both litigation and pre-litigation cases.
VALLEY BAPTIST MEDICAL CENTER 12/1998-3/2003
Assistant to Director of Surgical Services/Medical Records Transcriptionist
Responsible for nine departments, orchestrated committee meetings with luncheons, edited and transcribed minutes at meetings, kept policy books updated, assisted OR managers with correspondence and any other issues that arose, kept statistic reports and filed accordingly.
Responsible for the transcription and completion of History and Physical Reports, Discharge Summary Reports, Consultation Reports, and Emergency Room Reports.
Cross-trained to provide assistance in the OR holding area for weekend rotation. Mastered the ORSOS medical program.
SUBSTITUTE TEACHER – San Benito ISD 1993-1997
Worked as an on-call substitute - levels from Kindergarten to High School.
Helped with implementation of lesson plans and class activities.
LAW OFFICE OF WILLIAM L.MORROW 12/1989-10/1992
Personal injury law – Paralegal Specialist
Conducted initial client interview, drafted and processed legal motions and discovery for filing with courts. Scheduled all appointments with clients.
Maintained docket for court and trial settings.
Scheduled depositions and notices for both clients and opposing sides.
Constant communication with clients regarding status of cases.
Responsible for assisting attorney at trial with trial notebook,
witness lists, deposition summaries and jury selection.
ADAMS & GRAHAM LAW FIRM 1982-1988
Insurance Defense - Legal Assistant
Drafted and processed legal documents and discovery for filing with court.
Maintained docket for hearings and trials.
Weekly communication and reports sent to insurance representatives on status of cases.
Assisted subrogation attorney and prepared all disbursements at end of case.
Promoted to work with TABS III, entering time sheets for 20 attorneys on a daily basis and compiled monthly reports.
PARAPROFESSIONAL
Edinburg School District - 1976-1980
Worked with elementary and kindergarten level children. Helped with lesson plans, class activities and assisted on field trips.
Special Skills *Microsoft Word *Microsoft Excel *Medical terminology
*Outlook *Type 75-80 wpm *Communication skills
*Punctual *Bilingual *Self-Motivated
*Master in Plaintiff/Defense firms *Dependable *Responsible *Organizational skills
Volunteer at First Baptist Church, Harlingen, Texas – Aerobics instructor 1997-1998
Volunteer at HOST program, Long Elementary, Harlingen, Texas – Helped children with reading 1997-1998
Helped serve pizza
Volunteer at Los Amigos del Valle, San Benito, Texas – 1997-1998
Member of the Hispanic Chamber of Commerce 1997-1998
South Texas School of Bartending (Bartending Certificate), Weslaco, Texas Feb. 2016, Bartender for private parties
TABC, Food Handlers’ Certificate, Beer 101
Worked as a Lyft and Uber driver – 2017 to 2020
Worked for Uber Eats and Doordash delivery – 2018 to 2020
Wrote and published “What is Love?” – Poetry, 2016
Wrote and published “A Broken Woman” – True Story - 2020
Wrote and published “Erotic Memoirs” – True Story – 2021
Wrote and published “A Student of War” – (Prequel to a Broken Woman) - 2022
GRACIELA FLORES
*********@*****.***
References Mr. Francisco Rodriguez, Attorney at Law
1111 W. Nolana
McAllen, Texas 78504
******@**************.***.
Mr. Quint Rogers, Filmmaker, writer, producer and director
Edinburg, Texas 78539
*********@*****.***
Mr. Rene Guerra, Former District Attorney
Edinburg Hidalgo County Courthouse
*******@*****.***
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