Center Agent Manufacturing Co
Resume:
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THOMAS NYARKO
NYARKO, THOMAS ANIM
Email: ************@*****.***. Mobile: 054*******
Nationality: Ghanaian
ACADEMIC QUALIFICATIONS
Intercom Programming and Manufacturing Co. Ltd (IPMC) System Engineering 2019-2020
Ghana Technology University College
BSc. Information Technology Top Up (Second Class Upper) 2015-2018 Ghana Senior High School
W.A.S.S.C.E 2011-2014
CERTIFICATE FOR PARTICIPATION IN PROGRAMS
INSTITUTE OF ELECTRICAL AND ELECTRONIC ENGINEERS
IEEE Virtual Events Program in Africa: Big Data 2017 WEBINAR
Web Hosting using AWS organized by NIIT Ghana
RESEARCH EXPERIENCE
Undergraduate Student 2017-2018
Ghana Technology University College, Ghana
● Conducted research through a questionnaire for the National Health Insurance Authority and its accredited hospitals.
● Built an application and deployed it among the accredited Hospitals. WORK EXPERIENCE
STANDARD FOCUS OUTSOURCING LIMITED
CALL CENTER AGENT (Presently)
DUTIES
• Obtains client information by chatting client’s and verifying information.
• Handling of clients’ needs and resolving client’s issues by sending messages and emails for resolution.
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THOMAS NYARKO
• Managing and updating customer databases.
• Process orders, forms and applications.
Contract Worker, Omni Strategy Company
DIGITAL ADDRESS GENERATION. June 2020 / October 2020 DUTIES
• Responsible for Generating Addresses for the Digital Addressing of Houses using the National Address system software
National Service, ELECTRICITY COMPANY OF GHANA
I.T SUPPORT TECHNICIAN 3
rd
September 2018 – August 2019
DUTIES
• Responsible for the installation and maintenance of IT equipment including printers and scanners.
• Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools.
• Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.
• Diagnosis of desktop, application, networking and infrastructure issues
• Troubleshooting PC’s, laptops and mobile devices.
• Installation and support of I.T software’s.
• Using remote control software tools to provide fault resolution and diagnosis. Intern, I.T House Network
Help desk team June 2017 - September
DUTIES
• Termination of network cables
• Purchasing and Delivering of Printer toners to its customers
• Assisting in the designing of website.
LANGUAGES
English: Native Language, Distinguished levels in Listening, Speaking, Reading, and Writing.
REFERENCES
Mr. Delali Atsu
User Support Manager
Electricity Company of Ghana
Mr. Seth Mensah
Manager
I.T house Network
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