Project Manager Customer Service
Resume:
Phillip C. Hill
Apt.**3
Washington, DC 20032
Cell: 202-***-****
Email: *************@*****.***
SUMMARY
Experienced professional with years of experience in customer service, mailroom operation, and maintenance. Additionally, 8 years of managerial experience, utilizing decision-making and team
building skills.
SKILLS
Ability to effectively communicate with peers or subordinates
Knowledgeable of USPS and proper handling of incoming and outgoing mail
Strong attention to detail
Ability to work independently or as part of a team
Ability to obtain and maintain security clearance
WORK EXPERIENCE
Forklift Operator – ProLogistix – November 2021 – December 2021
Responsible for operating forklifts and moving goods around the warehouse. Used forklifts to unload deliveries, stacked boxes for storage, and moved wooden pallets around the warehouse.
Driver and Service Technician- Gotta Go-Now Portable Restrooms March 2020 -
August 2020
Responsible for delivering and servicing portable restrooms throughout the metropolitan area
Food Service Maintenance – National Security Administration (Sodexo) Sept 2019 – January 2020
Responsible for cleaning the stovetop for cooks, adhering to food safety regulations, and keeping the kitchen orderly and clean.
Driver and Service Technician- Gotta- Go-Now Portable Restrooms August 2016 -
November 2017
Responsible for delivering and servicing portable restrooms throughout the metropolitan area
Phillip C. Hill
Conference Schedule and Setup- Department of Defense May 2011 -Jun 2012
Service Source Inc., Alexandria, VA
Responsible for Department of Defense conference room scheduler
Responsible for Department of Defense conference room setup
Responsible for cleaning, vacuuming, emptying, and disposing of trash at the Defense conference
room
Responsible for cleaning bathrooms in the Defense conference room
General Clerk I & III- Consolidated Remote Delivery Site - Sept 2008- Apr 2011
Service Source Inc., Capitol Heights, MD
Responsible for opening mail docks for receiving mail
Supervised 12 mail clerk associates
Assigned responsibilities to other mail clerks
Signed for classified mail drop and certified USPS, FEDEX ground, United Parcels, and DHL
Receivables
Responsible for mail production and distribution
Assisted in sorting mail
Assisted in researching and delivering mail to designated mail stops
Track and account for mail
Provide X-raying mail assistance
Mail Clerk II - Department of Customs June 2005- Nov 2008
Service Source Inc., Washington, DC
• Responsible for mail distribution.
• Possess a clear and full Federal Background Investigation completed by the Department of
Homeland Security, Customs and Border Protection.
• Recorded and tracked incoming express mail and USPS deliveries on a computer spreadsheet
and logbook.
• Metered all outgoing classes of mail according to US Postal fees and standards.
• Managed and resolved job procedural issues.
Phillip C. Hill
CONSTRUCTION PROJECT MANAGER Mar 2003 — Jan 2004
Ace Home Improvement, Inc., Forestville, MD
• Supervised employees who worked on home improvement projects, e.g., kitchen and bath
remodeling,
Floor tiling, room additions, and decks.
• Managed process to obtain building permits from local government municipalities in the
Washington metropolitan area.
• Scheduled pick-ups and deliveries of materials needed for building projects.
• Conducted walk-through with home/business owners.
• Prepared written project reports of completed work for the company President.
RECYCLE SPECIALIST Dec 2000 — Feb 2001
Flippo Construction, Forestville, MD
• Assisted with the collection of county-wide waste and recycling materials from family
dwellings, commercial establishments, and government locations.
• Began as a general laborer, promoted to driver and project manager within one month.
CONTRACTOR -Dec 2000— Feb 2001
Arlington County Government, Arlington, VA
• Operated recycled truck collection of county-wide waste and recycled products according to
the County’s direction and need.
ASSISTANT PROJECT MANAGER Apr 1998- Mar 2003
Ace Home Improvement, Forestville, MD
• Assisted in the supervision of SO construction employees such as laborers, carpenters, and
bricklayers.
• Placed purchase orders for construction equipment and building materials.
• Met with local building inspectors to ensure building requirements and safety codes were
met.
• Ordered building permits
• Met with residents to explain building phases and expectations.
Phillip C. Hill
TOW OPERATOR/MECHANIC/MANAGER Mar 1988- Dec 2000
Capitol Hill Fast Towing, Washington, DC
• Towed cars throughout the Washington, DC metropolitan area providing on-call, 24-hour
services.
• Administered contract with the Washington Metropolitan Police Department.
• Managed invoices and submitted insurance claims for accident vehicles.
• Monitored and tracked. Vehicles are left on the company’s storage lot.
• Performed mechanical repairs, cleaning, adjustments, and/or replacement of accessories and
Components on all types of vehicles.
• Assisted with repairs on carburetors, alternators, fuel pumps, brakes, water pumps, starters,
voltage regulators, engines, clutches, and front and rear suspension systems.
• Accountable for staffing employees to ensure proper coverage for all aspects of the
company’s responsibilities.
• Supervised and managed 2 locations, Oxon Hill, Maryland, and Washington, District of
Columbia.
• Complete knowledge of roadways in the Washington Metropolitan and Southern Maryland
areas.
EDUCATION
Gwynn Park High School Diploma, 1985
REFERENCES
Janice Drakeford-Department of Rehabilitation Services- 301-***-****
Kathleen Patterson-Navy Federal Credit Union- 301-***-****
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