Service Representative Customer
Resume:
Theressia Taylor
Portland, Oregon 97233
***************@*****.***
Seeking a Full-Time Administrative Assistant position with a company where I can utilize my professional skills and proved an opportunity for growth.
Career Qualification: Microsoft Word 2010-Spreadsheet- Power point 2010-Excel 2010Visual Basic-Multi-line Telephones Office Machines Access-Banner, Quick books, Big Commerce
Experience:
Gateway Communications, Donor Representative, 0712/2022-Present
Made outbound calls to individuals who have donated to non-profit organizations. Some fairly recently, some rather out dated. This being said, even during the pandemic it's very heartwarming how even people who are struggling still have the goodness and compassion in their heart to donate. Supervisor Mark, 503-***-****, 16805 NE Mason Ct, Portland, Oregon 97230
Aperture Energetics: Customer Service Representative, 07/2021-06/17/2022
Answered phone calls from practitioners that called in to place orders for their patients, reviewed orders with practitioner to make sure the orders were going out to the correct patient. Worked in the warehouse to pack up orders to be shipped out. Used Quick Books to locate practitioner’s information also used big commerce to update practitioner information for processing their orders. Had to manually review over 200 orders daily to verify they were sent out correctly and processed into Ship Station. Supervisor Izabell Weedman 503-***-****, 9069 SE Jansen, Clackamas, OR 97015
Waste Connection: Customer Service Representative: 09/07/2020-12/21/2020
Set up new customer's garbage service pickup. Set up new accounts sent and mailed out invoices regarding their bills, sent out delinquent letters when customer was late paying their bills. 5455 NE 109TH Ave, Portland, Oregon 97220, Supervisor Linda Blackwell 503-***-****.
Gridworks: Member Service Representative: 01/07/2019-2/26/2020 Duties: Used scheduling software to produce daily schedules for door-to-door ADA transportation system, which conform to daily production
Critically analyzing daily schedules to improve on-time performance and productivity.
Performing on-going maintenance of customer trip subscriptions. Building and maintaining the system templates for regular trips and daily service.
Document post-day system performance; tracking and reporting of operating performance and parameters.
Maintaining internal recordkeeping systems for location closures, customer data changes, and customer cancellations, Supervisor Ronald 503-***-****,715 SW Morrison St Suite 400, Portland Oregon 97205
First Transit: Member Service Representative: 09/2019-12/31/2019Used scheduling software to produce daily schedules for door-to-door ADA transportation system, which conform to daily
production Critically analyzing daily schedules to improve on-time performance and productivity. Performing on-going maintenance of customer trip subscriptions. Building and maintaining the system templates for regular trips and daily service. Document post-day system performance; tracking and reporting of operating performance and parameters. Maintaining internal recordkeeping systems for location closures, customer data changes, and customer cancellations.Supervisor Ronald Taylor503-847-1086,16277 SE 130th Ave, Clackamas Oregon 97015.
ActiveTeleSource: Customer Service Representative: 02/06/2012-07/30/2018 Interact with customers, primarily via telephone, and email about customer's.Electric service. Start and stopped service, set customers up on payment arrangement, also set customers up on budget billing, answered customers questions about their electric service, transferred customers who were moving into a different home. Had to run credit check on customers to make sure they did not have any outstanding debt. Maintain a high level of confidentiality. Ensure customers receive outstanding service by adhering to and enforcing customer service programs. Supervisor Tamara Overton, 503-***-****, 4099 SE International way Suite 203 Milwaukie Oregon 97222 .
DHS Metro Processing Center, Clerical Worker: 09/ 2011 - 12/ 2011
Working in an office environment that is fast paced, with a high volume of keyboarding computer entry and paperwork daily, assist in case file maintenance, responsible for placing documents in or pulling documents out of case files, scanning documents for electronic files, organizing filing systems and/or purging files, completed word processing or data entry assignments and other computer operations, using DHS programs such as DHR Mainframe, Tracs Client database, used GroupWise to email employees at different branches as well as in house. Received and date stamp applications that came through the mail, evaluate documents to determine right internal routing. worked on special projects as they arise, which includes, filing case material, packaging files, inputting data into terminals, participate in unit staff meetings, provided backup coverage for staff as schedule or necessary, processing large volumes of time sensitive and confidential documents, Supervisor Misty,971-***-****,8129 SE Maulden St, Portland Oregon 97206
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