Service Representative Customer

OLORUNJUWON OLUTOKI

***** ******* ***** ** *** **02, HOUSTON TEXAS 77049

Phone: 346-***-****

E-mail: ************@*****.***

PROFESSIONAL SUMMARY

Versatile Project manager, IT Support Specialist ready to tackle diverse hardware and software realities, and problem arising while planning and executing a project. Trusted to create, plan, manage and execute project, also safeguard both physical assets and digital files against unwanted intrusion. Holistic provider of on-site and network security and technical response services. Problem solving organizational skill with a keen eye for details; enthusiastic professional with a vast knowledge of cloud security principles and technologies, passionate about leading the team that is responsible for achieving the project objectives. Helping customers build fault tolerant cloud infrastructure solution, skilled at Strong multitasking skills and fast learning ability to ensure quick contribution to the project execution and customer service. I ensured my team and I deliver high quality project for my company and customer support for the end users, managed and organized databases of customer information to ensure smooth personalized service.

Education

LAGOS CITY POLYTECHNIC

ASSOCIATE DEGREE IN COMPUTER SCIENCE (2014)

COMPTIA A+ CERTIFIED (2021)

AWS CERTIFIED SOLUTIONS ARCHITECT-ASSOCIATE (2021)

PROJECT IN DEVOPS CERTIFIED (2022)

PROJECT MANAGEMENT PROFESSIONAL (PMP) CERTIFIED (2022)

BACHELOR OF SCIENCE IN PROJECT MANAGEMENT IN PROGRESS

EXPERIENCE.

EVERISE COMPANY PORTFOLIO MANAGER, TECHNICAL SUPPORT TEAM, HELPDESK SUPPORT

HOUSTON, TEXAS.

MARCH 2022 TO PRESENT

Determined the resources, time frame required to execute a project.

Answered questions and provided information to customers about new software or hardware.

Identified the potential risk and possible way to avoid the risk while trying to carry out the project.

Established the project milestones and followed accordingly.

Troubleshoot devices such as laptops, desktops, iPhone, iPad, phones, tablets, tv, printers, router over the phone, give them absolute solutions to customers problem.

Run virus scan, fix email issues, delete and readd email accounts, delete and download new anti-virus protection by remoting into the client’s device.

Create tickets for all inbound calls.

Managed backup and recovery of valuable company data assets to safeguard availability and comply with applicable regulations.

POLLACK ASSOCIATES ASSISTANT PROJECT MANAGER, IT SUPPORT SPECIALIST, HELPDESK SUPPORT

JERSEY CITY, NJ

SEPTEMBER 2018 TO FEB 2022

Actively involved in daily completion of task while working on a project with my leader while working as the assistant.

Sharing and allocating resources amongst my team members.

Communicating with stake holder on how well the project is coming and what they should expect as the end result of the project

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Answered questions and provided information to customers about new software or hardware.

Wrote and reviewed tickets to request maintenance to various types of equipment.

Assisted customers with product selection based on stated needs, proposed use and budget.

Managed backup and recovery of valuable company data assets to safeguard availability and comply with applicable regulations.

Provided technical support to company clients.

DATA SOLUTIONS LLC CUSTOMER SERVICE REPRESENTATIVE, IT SUPPORT SPECIALIST

EDISON, NJ

(APRIL 2017 – AUGUST 2018)

I resolve complaints via phone, email, mail, or social media.

I help with placement of orders, refunds or exchange and also reaching out to customers via telephone calls.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Wrote and proofed orders to reflect proper pricing and discounts.

Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.

I upgrade and/or cancel appointments.

Reduced spending by negotiating beneficial deals to secure ideal rates.

IT INTERN SOFT TOUCH TECHNOLOGY

LAGOS, NIGERIA.

(APRIL 2014 to OCTOBER 2016)

I helped meeting and exceeding IT support goals, preparing weekly and monthly report.

Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.

Contributed to team-based IT projects by lending assessment and management services.

Supported IT department in handling technology rollout and maintenance.

Helped department set up equipment for meetings, events and operations.

Adapted to changing markets by developing and assisting with cloud-based company projects using jenkins.

Recommended stringent policy to secure information-system data.

Skills

Strong verbal and written communication skills

Ability to work under minimal supervision

Quick learner

Tolerance

Project management skills

General knowledge of business operation beyond IT

Ability to continually expand knowledge in the new technological advancement

Attention to detail in the area of documenting information

Strong system analysis skills; ability to identify and resolve issues quick

Great team leader

Creating ideas

Quick thinker

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