Customer Service Representative
Resume:
Hazel Jones *** Cohassett Avenue
Lake Wales, FL *3844
*****.********@*****.***
EXPERIENCE
Geico, Lakeland, FL — Customer Service Representative January 2021- PRESENT
Provide outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction in a fast paced high-volume call center environment.
The Berkley Las Vegas, Las Vegas, NV— Front O ce Manager August 2019 - November 2020
combined a pleasant personality with a dynamic professional attitude to supervise and lead our team.l E ciently handled complaints and has a solid customer service approach. The Berkley Orlando, Orlando, FL — Front O ce Manager October 2016 - August 2019
Managed the front desk area, coordinated all resort activities, and supervised the support sta . compiled reports for management, including occupancy reports and financial information. Westgate Resorts, Kissimmee, FL — Resort Services
Supervisor
April 2014 - October 2016
Provided guest with accurate directions to the resort dispatched housemen, security and maintenance sta to resort guest/owners as needed, maintained daily activity log, processed inventory reports
EDUCATION
Career Training Institute, Winter Park, FL Cosmetologist February 2008- February 200
Florida Department of Business and Professional
Regulation-Community Association Manager
Florida Department of State- Notary Public
SKILLS
● Meticulous
attention to detail
and guest privacy
● Administrative and
clerical task such as
scanning and
printing
● Preparing and
editing letters,
reports, memos
and emails
● Recording meeting
minutes
● Tracking petty cash
● Allocate invoices
and accounts
payable duties
● Arrange manager
travel and expense
reporting
● Assist with phones
during overflow
periods
● Educate, motivate
train new sta on
guest services
system
● Handle guest
complaints in an
e ective and timely
manner
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