Customer Service Patient Coordinator
Resume:
S K I L L S S U M M A R Y
B U S I N E S S & P R O P E R T Y M A N A G E R
LACEY DEMIEL
P E R S O N A L P R O F I L E
A dynamic and self-driven professional with a proven track record for maximizing revenue and client satisfaction. Outstanding ability to generate effective marketing material. A highly adaptable and enthusiastic mentor who takes great pride in team leading. I excel in building lasting bonds with both customers and team members. While maintaining and exceeding quality standards With 10+ years of exceptional customer service and account management. I continue to nurture an insatiable desire to grow both personally and professionally. By demonstrating excellent communication skills as well as my motivation to problem solve. W O R K E X P E R I E N C E
Promoted from a Leasing Agent to Business Manager in June of 2021. Successfully maintaining the lowest delinquency in the portfolio closing several months out at $0.00 despite COVID-19. Upheld PEM standards in resolving resident issues at the site level; Managed a team of 5 + handled all resident relation, Upheld property maintenance. Remotely trained Leasing employees to Sterling Creek, Edge & Stone, Legacy Flats & Preserve. Analyze and understand market information on local competition to ensure market rent/trends match. Generated marketing material for all aforementioned properties.
Business Property Manager
Sterling Creek Apartment - Richmond hill GA PEM Real Estate Group October 2020 - Present Diligently followed up on resident issues to create a close customer relationship and a high saisfaction
Balanced several job duties to include file work, maintenance requests, tours, application screenings, correspondence & ensure resident compliance according to leasing regulations.
Cross trained in the Turns/Business Manager roles to learn proper inspection techniques, renewal, payment processing and delinquency outreach.
Review/Discuss Outreach Marketing Goals
Promptly work with Non-profit organizations for Rental Assistance Uphold HUD and State Standards
Review/Discuss Outreach Marketing Goals
Trained New Leasing Staff, Handled day-to-day office needs. Input invoices, POs, and Maintained Vendor needs and schedules. Submitted financial reports & collections
Manage 280 Rental Units Manage programs to fill vacancies Prepare .process, and maintain, all leases and related documentation upon lease Manage Monthly Rent & Process payments & Financial transactions and record keeping including rent, collections delinquency accounts Utility Bill assessments Vendor Invoices / Support / Schedules
Manage Daily Delinquency Conduct day-to-day Revenue projections, budget planning, and implementation across multiple teams. Ensuring all financial transactions and reports are processed in keeping with requirements of accuracy and timeliness and within budgetary limits Review and Understand the Property's Marketing Plan/Objectives Inspect the community daily to assess appearance standards
Prevent Resident Retention Monitoring operations for opportunities/deficiencies regarding occupancy, delinquency, market conditions, and overall performance. Develop and implement appropriate yield management strategies. Directly supervise employees in the Maintenance and Leasing Department Apple Inc. Apple / Mac Tier ll Technical Advisor Remote Support Sept 2018 - Jun 2020
Ranked Top 5 technical Advisor in my sector; Enamored by technology and everyday operations of frequently used devices; great fascination for customer service and ownership of the customer experience including comprehensive issue resolution. Promply connecting with customers to exceed their expectations with guidance, knowledge, and passion for technology.
Remote advisor - excellent attendance
IOS, systems; smartphone, tablets, iPads, PC, Mac, Watch, Windows PC Effectively able to self-manage and work independently in a fast-paced, consistently changing environment
Manage multiple systems simultaneously while virtually assisting customers.
Successfuly handled 75-150 inbound calls
Executive level of reporting internal communications Analysis skills
Kaiser Permanente Healthcare / Insurance CSR
Onsite Jan 2015- Aug 2018
Resolved Customer complaints / inquiries with high satisfaction ratings
Provide information to members, providers, other insurance carriers, agents and brokers attorneys etc
Physician selection
Provided premium quotes / member fees / patient account and billing issues
Medicare - 5 regions
Represent / answer / document, all account changes and updates made
Evaluate data to determine and implement the appropriate course of action and or / coordinate service.
Able to adhere to “ First call resolution” standards Schedule appointments
Troubleshoot member medical apps ( Healthconnent, MyChart) Medical Terminology
Able to adapt and effectively interact in a diverse work environment Yardi
Onsite
RealPage
Zego PayLease
Appfolio
SalesForce
Accounts Receivable
Accounts Payable
Project Management
Budgeting and Cost Analysis
Marketing & Soical Media
Multi-family Housing
Account Analysis / Case Management
Annual / Monthly budgeting
Staff / Leadership Training 5+
Communication & Customer Relation 10+
Office 365 Google Apps
HUD/ LIHTC
Fair Housing / ADA
E D U C A T I O N
Harrison High School 2014
Bryant & Stratton College Associate In Medical
Administration & Patient Coordinator
C O N T A C T M E A T
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