Customer Service Scheduling Specialist

Professional Summary

Enthusiastic administrative professional with long-standing and diverse experience throughout multiple companies and capacities. Deadline driven with outstanding organizational and multi-tasking skill with a strong ability to work independently. Varied knowledge in the healthcare industry such as insurance, claims, scheduling, and customer service.

Professional Skills

Organization & Multi-tasking Bookkeeping & Finances Document/File Management

Written & Verbal Communications Schedule Management MS Office & Medical Systems

Creative Thinking & Problem-Solving Customer Satisfaction & Retention

Employment History

Scheduling Specialist –

Affinity Hospice October 2021 – Present

Communicate with department to understand the scheduling needs.

Review daily schedules and organize patient visits on monthly calendar.

Filing and assisting supervisor with patient information.

Properly maintain files d disposes of files, using established retention guidelines.

Communicate with internal staff and external patients to ensure a seamless patient experience.

Provide reports to supervisors and manage accounts for staff.

Administration Support –

Princeton Hospital, Birmingham, AL July 2017- July 2021

Performed clerical duties such as answer multi-phone lines, complete reports, maintain files and computer files.

Assisted in scheduling and verifying patient information.

Assisting Doctors and Nurses with patients as needed.

Accounts Payable and Accounts Receivable.

Patient Accessor –

Princeton Hospital, Birmingham, AL. June 2016-July 2017

Coordinated and supported initiatives relative to the evaluation, processing, and handling of patients’ information and billing.

Acted as a liaison between the company, its insurance provider and agents, patients, and policy holders regarding the status and eligibility for coverage for all relevant claims.

Reviewed over 150-250 patient files to ensure that billing requirements are met.

Updated and processed accounts as necessary.

Responded promptly to patient inquiries related to billing resolutions.

Utilized spreadsheets daily to accurately track and provide reports.

Followed compliance guidelines and payor requirements on all patients.

Pre-certified and completed third-party eligibility, benefit verification, and payment accuracy on patient accounts.

References Available Upon Request

To Whom It May Concern,

In my efforts to earn employment with your company, I am writing this letter to highlight my skills and qualifications. In reading my resume, I am certain you will find that my qualifications and attributes make me a suitable candidate for employment.

I am a devoted, enthusiastic, administrative professional with over six years of long-standing and diverse experience within the healthcare and customer service profession. I have awesome communication skills that have allowed me to work with numerous amounts of people in the public. Some of my qualities that set me apart from others, are my skills with time-management, communication, organization, customer satisfaction & retention, and problem solving.

Because of my desire to grow within a company, I am seeking new opportunities in the surrounding areas. Please find my resume attached. My contact information is 205-***-****. Thank you in advance for taking out time to review my resume and I look forward to speaking with you soon to discuss my qualifications in person!

Sincerely,

Justina H. Thomas

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