Customer Service, Problem Solver, Excellent Communication Skills

Lisa Headley

*** ****** ***** *********, ** *****

Cell: 323-***-**** ****.*********@*****.***

SUMMARY

Experienced Client Service Coordinator with excellent client and project management skills and strong ability to communicate effectively with technology, executive, and business audiences. SKILLS

• Client-focused Business Development Quick learner Multi-Task Management

• Proficiency in sales Project Management Customer Service

• Results-oriented DrChrono & Nextech software proficient

• Excel in customer satisfaction Computer proficient- Microsoft Office, Creative Problem Solving Apple-pads

EXPERIENCE

Unit Manager, 07/2018 to 12/2019

Kaiser Permanente- Los Angeles, CA

Managed Nutrition and Food Services staff of 52 positions daily for providing meals to all hospital patients. Also responsible for ensuring all training requirements are met upon hire and that each employee in the department were up to date in all hospital mandated certifications. Worked with Labor Union guidelines where required and attended weekly management meetings. Administrative Assistant, 04/2017 to 7/2018

Rand Rusher Inc, a Nursing Corporation — Beverly Hills, CA Special Projects -Identified and Resolved inadequacies with medical records from a new software program installed, and took necessary steps to cure any deficiencies Continued to stay on part time for additional administrative work needed outside the office on occasion, and meet with Rand's business manager.

Private Aviation- Air Charter-Broker, 01/2011 to 07/2018 Headley & Company, JL Jets, Blue Star Jets — Los Angeles, Carlsbad, CA. Plan and execute private flights from start to finish for business executives, entertainment companies, and high wealth individuals- currently part-time.

Organize and code all documents, submit trip paperwork required and related to due diligence for FAA, plus client and company approval.

High Customer Satisfaction, consistent follow up, attention to detail, and creative problem solving. Personal Assistant-Nolan Miller & Admin Assistant-Mark Zunino, 10/2008 to 12/2010 Miller- Zunino Couture Designs — Los Angeles, CA

Successfully tracked and recorded 30 years of service in the motion picture and television industry for Nolan Miller, submitted all official documents required and received approval for him to retire and live out the final years of his life at the Motion Picture Home.

Created revenue projects for the company to further grow their fan base on QVC and locally in the Los Angeles market for Miller-Zunino designs.

Practice Administrator- Surgical Sales / Admin Start up Company, 05/2004 to 09/2008 Gregory Mueller, M.D. Plastic Surgery and Leaf & Rusher Skincare — Beverly Hills, CA Worked in Gregory Mueller, M.D. office as needed for Practice Administrative duties, scheduling surgeries, assisting with clinical trials data tracking.

Worked with Plastic Surgeon Norman Leaf, M.D. and Rand Rusher, RN to assist in the development and marketing of their skincare line to the US and international market. Medical Sales Representative, 01/1993 to 04/2004

Wyeth-Ayerst, Quinton Instruments, Cytyc Corporation — Los Angeles, CA Monitored multiple databases to keep track of company inventory.

Successfully led key projects in territory which resulted in exceeding quarterly quotas, President's Club, and Territory Specialist Title.

Wyeth-Ayerst:

Top producer of Norplant sales in Western region, 1994 Ranked 1 out of 20 for Oruvail (NSAID), 1996

Ranked 4 out of 20 for Premarin (Estrogen Replacement), 1995 Quinton Cardiology: Top Producer of Metabolic Equipment Sales, 1996

Created new lead tracking system for cardiology sales force, enhanced cardiology sales tracking within first 3 months of employment; Cytyc Corporation:

President's Club, 2003, ThinPrep Pap Test

EDUCATION Bachelor

of Science: Business Management

Arkansas State University — Jonesboro, AR, United States ACTIVITIES AND HONORS

Member, Alumni Association-Arkansas State University Sales Presentation Video Winner -1st year in Pharmaceutical Sales Wyeth-Ayerst President's Club Cytyc Corporation 2003

Habitat for Humanity 2010- Present Volunteer for Heal the Bay Assist PATH Programs- 10+ years

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