Support Representative, Customer Service
Resume:
Jason D Potter
***** ****** ******, *********, **, 48193
Phone: 561-***-**** *****.********@*****.***
Profile
● Able to work cooperatively or independently.
● Self-confident in dealing with a wide variety of people.
● Resourceful and innovative in problem solving.
● Strong communication skills.
● Self-motivated professional who works well under pressure, enjoys new challenges and dedicated to getting the job done correctly and in a timely manner. Professional
Skills
● 17 years customer service
● Four years experience setting up modems and routers for home networks.
● In depth knowledge of Dos, Windows 3.1-Windows 7, 8,10
● Four years experience handling customer complaints by troubleshooting computers or network to determine the problem and render a solution
● Three years field work, going to various customers, repairing systems, troubleshooting onsite Experience Customer Service
Representative (CSR)
03/2013 - 01/2018 People Ready Stuart, Ft. Pierce, FL 04/2011 - 09/2012 Labor Ready Tamarac, FL Employment Type: Full Time (30 Hours or More)
● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Checked to ensure that appropriate changes were made to resolve customers' problems.
● Determined charges for services requested, collect deposits or payments, or arrange for billing.
● Referred unresolved customer grievances to designated departments for further investigation.
● Assist new applicants with the employment process, answer questions and qualify potential temporary employees for eligibility to work.
● Assist with dispatch by preparing work tickets, distributing safety equipment, selecting employees for job assignments, and directing them to the job site location.
● Contacted customers to respond to inquiries.
● Resolved customers' service or billing complaints by performing activities such as refunding money or adjusting bills.
● Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.
● Worker payout and process payroll from completed work tickets. Technical Support Representative 04/2010 - 04/2011 Teleperformance Margate, FL Employment Type: Full Time (30 Hours or More)
● Oversaw the daily performance of computer systems.
● Answered user inquiries regarding computer software or hardware operation to resolve problems.
● Entered commands and observed system functioning to verify correct operations and detect errors.
● Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
● Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
● Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
● Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
● Referred major hardware or software problems or defective products to vendors or technicians for service.
● Developed training materials and procedures, or trained users in the proper use of hardware or software.
● Conferred with staff, users, and management to establish requirements for new systems or modifications.
Manager 11/2007 - 04/2010 JMC Collision Riviera Beach, FL Employment Type: Full Time (30 Hours or More)
● Enforced safety and sanitation regulations.
● Directed and coordinated the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.
● Conferred with other supervisors to coordinate operations and activities within or between departments.
● Planned and established work schedules, assignments, and production sequences to meet production goals.
● Inspected materials, products, or equipment to detect defects or malfunctions.
● Observed work to ensure that operators conform to production or processing standards.
● Conducted employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
● Interpreted specifications, blueprints, job orders, and company policies and procedures for workers.
● Kept records of employees' attendance and hours worked.
● Read and analyzed charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs. Mortgage Closer 05/2003 - 03/2007 FirstNLC Financial Services Deerfield Beach, FL Employment Type: Full Time (30 Hours or More)
● Verified and examined information and accuracy of loan application and closing documents.
● Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications.
● Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
● Answered questions and advised customers regarding loans and transactions.
● Recorded applications for loan and credit, loan information, and disbursements of funds, using computers.
● Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
● Presented loan and repayment schedules to customers.
● Calculated, reviewed, and corrected errors on interest, principal, payment, and closing costs, using computers or calculators.
Installer 09/1996 - 02/1998 Mardale of America Fort Lauderdale, FL Employment Type: Full Time (30 Hours or More)
● Transferred tools, parts, equipment, and supplies to and from work stations and other areas.
● Install or replace new or replacement parts using hand or power tools.
● Examined and tested equipment, components, and parts for defects to ensure proper functioning.
● Held or supplied tools, parts, equipment, and supplies for other workers.
● Positioned vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment.
● Adjusted, maintained, and repaired tools and equipment and assisted other workers with similar tasks.
● Cleaned or lubricated vehicles, equipment, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.
● Assembled and maintained physical structures, using hand or power tools.
● United States Marine Corps 1993
Education Issuing Institution Location Qualification Course of Study New England Institute of Technology
Riviera Beach, FL
Associate's Degree Computer Repair / Networking
Walled Lake Central High School Walled Lake, MI High School Diploma
General High School Curriculum
Certifications Certification Title Issuing Organization Completion Date Microsoft Certified Professional Microsoft 03/2000 Comptia A+ Microsoft 03/2000
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