Front Desk Executive Assistant
Resume:
Professional Experience
St. Ann Catholic Church
*** *. **** ****** ******, Fayetteville, NC 28301 October 2014 – Present
Pastor: Very Rev. Stephen E. Shott, O.S.F.S., V.F.
OFFICE VOLUNTEER AND FAYETTEVILLE DEANERY SECRETARY: I started out as a volunteer in the office at St. Ann Catholic Church. I currently serve as secretary to the Fayetteville Deanery as well as provide secretarial services for our Pastor, who is also the Vicar Forane of the Deanery. As a parishioner at St. Ann,
I also serve as Eucharistic Minister and Lector. I have served as Chair of the Pastoral Council for the past 3.5 years.
Community Mental Health Center at
Cape Fear Valley Health Systems July 01, 2013 – September 2014
Supervisor: Lou Shagawat
Director: Doug Webster
SECRETARY TO THE DIRECTOR AND OFFICE COORDINATOR: Responsible for payroll, auditing of records/charges/patient data entered by all providers; prepared financial reports for various areas within the finance and marketing departments; prepared statistics for Psychiatric Service Line Director and Director of the mental health clinic. Scheduled in-house training for all providers. Responsible for the disbursement and reconciliation of petty cash funds. Received, recorded and redirected payments received by the clinic. I was assigned to oversee the support staff to ensure a smooth daily flow of work as well assuring all shifts had appropriate support staff coverage. Met with and mediated patient’s problems. Routine secretarial work to include taking of minutes at various meetings, generate financial reports, correspondence, composition of e-mail notices/updates to the support staff.
Cumberland County Mental Health Clinic September 2001 – July 2013
109 Bradford Avenue, Fayetteville, NC 28301
Director: Hank Debnam
PATIENT ASSISTANCE COORDINATOR: Served as Patient Assistance Coordinator to obtain free medication for patients without insurance who were served by the psychiatric staff; interview patients to explain the patient assistance program and determine eligibility for the program; gather required documentation; complete & process applications through appropriate channels; maintain system & order refills in a timely manner; write appeals on behalf of patients as required; maintain statistical analysis of case load/medication for director's review; compose routine correspondence. Taught other agencies our program for obtaining medication.
Cumberland County Mental Health Clinic (continued)
MEDICAL RECORDS ASSISTANT IV: September 2001 – 2003
Supervisor: Justine Seabolt
Audit the medical records of outside agencies that contracted with the Cumberland County Mental Health Clinic to ensure compliance with all federal, state, and county laws, regulations and requirements; training of clinical staff in proper medical record documentation; scheduling and coordination of meetings; compilation and distribution of special reports; compilation of statistical reports keeping current the tracking of clients, monitors, privileging, etc. for each agency contracting with the Mental Health Clinic;, composing of written correspondence; notification of contract agency delinquencies/violations to appropriate federal, state, and county, authorities.
Was promoted to Patient Assistance Coordinator (see above).
The Logistics Company, Inc. January 1999 -June 2001
6200 Ramsey Street, Fayetteville, NC
Supervisor: Mr. Lawrence H. Walsh, CEO 910-***-****)
EXECUTIVE ASSISTANT TO THE PRESIDENT: Secretarial duties and responsibilities including but not limited to scheduling and coordination of meetings, travel arrangements, record keeping, compilation of reports; recording (shorthand) of quarterly IPR meetings both in Fayetteville and Virginia as well as management meetings. Maintained the calendar for the President, Vice-President, and Operations Director. Composed correspondence for the President and Vice-President; and disseminated electronic messages to management and staff. Other special projects and duties as assigned by the President.
Reason for Leaving: Reduction in Force:
City of Fayetteville - Human Relations Department January 1991-October 1998
433 Hay Street, Fayetteville, NC 28301
Supervisor: (Representative) Elmer Floyd 910-***-****)
NEIGHBORHOOD RESOURCE SPECIALIST. Responsible for the coordination and mobilization of neighborhood resource centers; assessing community needs and coordinating agencies/staff to provide same; organizing/empowering neighborhood groups to assure the needs of their communities were being met. Responsible for organizing special events to bring the community together and generate interest in the business/governmental community. Responsible for office staff and volunteer staff. Coordinated all public relations efforts for the centers.
SECRETARY TO THE DIRECTOR: General secretarial duties and responsibilities including, but not limited to composing correspondence, preparation of statistical reports, design/layout of brochures and pamphlets. Coordinated clerical staff office to ensure even distribution of work and completion of same in an efficient manner. Other duties included budget preparation, recording of minutes at meetings; and coordination of educational conferences and programs.
DISCRIMINATION ALLEGATIONS: Performed intakes on clients alleging discriminatory and/or unfair treatment. Assessment of information to determine status under civil rights laws. Investigated cases when appropriate; made final recommendation for review by the human relations director.
Education
Graduated from Clarkstown High School, New City, New York
Attended SUNY at New Paltz, New Paltz, New York
Business Administration- Independent courses
Conferences/Workshops: Substance Abuse and Alcoholism; Civil Rights, Fair Housing, Sexual Harassment, ADA, Reaching Targeted Neighborhoods, Reaching Out to the Community in Need.
Skills: Management/Supervisory Skills; Needs Analysis and Assessment; Medical terminology; Public Relations; Proficient in Microsoft Office (Word, Excel, Power Point, Publisher, Outlook)
References furnished upon request.
PATRICIA A. FORTUNA
1100 Clarendon Street #603
Fayetteville, N.C. 28305
Phone: 910-***-****
Email: adr7tg@r.postjobfree.com
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