Customer Service Administrative Assistant
Resume:
Tomeka Trotter
Memphis, TN *****
*********@*****.***
To grow within a company that gives me opportunity to maximize my skills, training experience and to improve customer satisfaction.
Superior in problem solving and communication skills, able to remain calm and centered in all environments, comfortable when dealing with all levels of senior management, clients, and co-workers. I am an expert in handling multiple projects and working in a fast pace environment. Work Experience
Store Manager Candidate
Dollar General - Memphis, TN
May 2022 to Present
• Assist in recruiting and staffing activities.
• Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.
• Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.
• Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.
• Provide superior customer service leadership.
• Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.
• Participate in store opening and closing activities.
• Ensure the safe deposit of all company funds in the designated bank.
• Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
• Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.
• Operate store in store manager’s absence.
• Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.
• Complete all paperwork and documentation according to guidelines and deadlines. Administrative Assistant
Southland Gaming and Racing - West Memphis, AR
September 2013 to Present
· Answer telephone, screen and direct calls
· Send and receive business faxes
· Take and relay messages to multiple departments
· Provide information to callers on business operations
· Worked closely with HR department concerning new hires
· Monitor visitor access and maintain security awareness
· Provide general administrative and clerical support to senior directors
· Prepare correspondence and documents for upper management
· Receive and sort mail and deliveries
· Tidy and maintain the reception area
Players Reward Representative
SOUTHLAND PARK GAMING AND RACING - West Memphis, AR September 2013 to February 2014
· Maintains a working knowledge of the Player’s Club in order to effectively explain to customers
· Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise customers and fellow employees of same, whenever possible.
· Provides smooth, courteous and efficient service to customers.
· Resolves minor customer conflicts, which relate to Player’s Club.
· Maintains the highest level of confidentiality.
· Resolves minor customer conflicts, which relate to Player’s Club. Material Handler
Federal Express - Memphis, TN
April 2012 to September 2013
· To bundle, label, and route sorted mail to designated areas depending on destinations
· Responsible for the training of new employee’s.
· Ability to quickly move hands, or hand together with arm in order to grasp, manipulate, or assemble objects.
· Ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns.
Sales Representative
Dollar General Stores - Memphis, TN
May 2011 to September 2012
• Developed and maintained positive relationships with customers
• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.
• Excellent problem solver with strong sales analysis and reporting skills
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock. Assistant
United Methodist Christian Center - Memphis, TN
January 2012 to April 2012
· Creating and maintaining office documents such as, invoices, reports and data sheets
· Maintain the inflow and outflow of goods (food, paper, pens, pencils and notepads.
· Provides information by answering questions and requests.
· Worked in the neighborhood food pantry and thrift store
· Answered incoming calls and directed them to the appropriate locations. Warehouse Operative
Nike Inc. - Memphis, TN
November 1996 to January 2011
– Assisted in the training of new employees
· Performed quality inspections on various products
· Ensured that customers orders were correct and ready for shipment
· Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes
· Performed loading and unloading trucks
· 10+ years in teaching/training experience
Education
Associate's degree in Business Administration
South University_Savannah Online - Savannah, GA
June 2009 to August 2011
Skills
• Proficient in Microsoft Word, Excel and Power Point Other Skills and Accomplishments
Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety
• Materials Handling
• Human Resources
• Training & Development
• Recruiting
• Microsoft Outlook
• Clerical Experience
• Administrative Experience
• Load & Unload
• Management
• Employee Orientation
• Store Management Experience
• Cash Handling
• Assistant Manager Experience
• Planograms
• Quality Assurance
• Supervising Experience
Contact this candidate