Executive Secretary Customer Service

KATHRYN BURNETT

***** *. ****** **., **** Allis, WI 53214 414-***-**** ****************@*****.***

CAREER SUMMARY

I have been a full time, multi-million dollar producing real estate broker for thirty-eight years. Before I held that position, I was an executive secretary and buyer for an international corporation for six years. As a real estate broker I specialized in helping both buyers and sellers through the often complicated process of securing or selling their home. Coordinating transactions between companies, intracompany departments, colleagues, and customers is something that I have mastered over the decades. I have established myself in marketing and advertising, problem solving, planning and organizing, and bringing tense or complicated situations to a positive end.

SKILLS

EXPERIENCE

1983 – Present: Real Estate Broker, Federated Realty, Realty Executives, Wauwatosa Realty, ShoreWest Realtors (current)

·Customer service and team service management with real estate colleagues both within my company and with competitors.

·Helping buyers determine their wants vs. needs in helping them find the best solution for their housing situation.

·Helping sellers to see their home (their product) through the eyes of a buyer when determining what improvements were needed and what the selling price should be.

·Coordinating showings with other realtors, plus providing safe and secure access to the property for contractors, appraisers, and other service professionals.

·Developing in-depth personalized marketing and advertising for each individual seller.

·Writing and amending offers and other contracts online using the Docusign program as well as in person on paper.

·Mentoring and advising real estate colleagues to help them succeed in their business.

1977-1983 - Executive Secretary and Buyer, Super Sky Products Enterprises, LLC

·Coordinating schedules for executives and intracompany departments

·Placing orders for everything from paperclips to fork lifts and following-up for delivery of purchases.

·Coordinating delivery of glass shipments for skylights

·Typing correspondence and taking dictation from executives

·Answering phone calls, taking detailed messages, and coordinating correspondence for executives and management of various departments.

EDUCATION

·High School Degree

·Some College: UW Milwaukee (international affairs), Mount Mary University (education)

·Continuing Education as a licensed Wisconsin Real Estate Broker

ADDITIONAL EMPLOYMENT EXPERIENCE

·Management of sales and marketing at the local center for a large corporation.

·Logistics Planning

·Project Management

·Coordinating Contracts between Management and Union Representatives

·Writing and Amending of Contracts with 38 separate Unions representing a wide range of employees.

RREFERENCES

Available upon Request

Problem Solving

Customer Care

Time Management

Quick Learner

Planning and Organizing

Marketing and Advertising

Coordination between departments and customers. Coordinating between Teams and Management

Project Management

Writing and Research

Office Management

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