Customer Service Data Administrator
Resume:
Grand Blanc, MI ***** Phone: 810-***-****
E-Mail: ********@*******.***
Linda Campbell
OBJECTIVE:
Analyst, procurement, project management coordinator or logistics position requiring experience in overall product development, service manufacturing, specifications, strong interpersonal, team facilitating skills, plus with the ability to work independent projects to help the company reach its forecast goals.
EDUCATION: UNIVERSITY OF MICHIGAN, Flint, MI
Bachelor of Business Administration May 2001
Major: Operations Management
Minor: General Business
SKILLS:
Microsoft Word, PowerPoint, Excel, Successware, Google, Customer Service, Outlook, Share Point, WMS, Penta Sap, Work Day, Microsoft Teams, Communication Skills, Leadership skills, Facilitator, Dale Carnegie Course, Sales
WORK EXPERIENCE:
General Motors, Warren, MI
Talent Acquisitions Recruiting Coordinator - September 2021 – June 2022
Managed salaried candidates interview scheduling and calendar conflicts for the interview teams.
Initiated and monitored background checks and drug screens for 6 GM manufacturing plants.
Answered onboarding and pre- employment questions from salaried and hourly candidates for tasks to be completed on time.
Researched and troubleshooted all onboarding and pre-employment questions and concerns to meet manufacturing plants and interview teams deadlines.
Tracked 1000 candidates in the application tracking system
Communicated to GM recruiters and pre-employment candidates any stated or perceived challenges and proactively solved any issues to promote a seamless pre-employment experience.
Partnered with GM recruiters with virtual Job Fairs
Stellantis North America Automobiles, Auburn Hills, MI
Building Service Administrator - November 2016 – April 2020
Coordination of work schedules for the Stellantis Headquarters suppliers by initiating and managing the schedules on Excel spread sheets.
Developed all suppliers scope of work
Auditing completed supplier projects, initiate corrective actions and follow up with action plans.
Manage and track interior and exterior window cleaning for Stellantis/ CTC facility
Manage and track Vent/Filter cleaning for facility
Manage and track Mat exchange for the Facility
Create requisitions and maintain budget tracking sheets
Order weekly housekeeping supplies for Stellantis CTC facility
Adkisson Air 1 Heating and Cooling, Grand Blanc, MI
HVAC Coordinator: October 2012 – April 2016
Schedule HVAC service activities for seven sales technicians.
Efficiently and accurately processed all daily purchasing invoices, for a large customer base
Promoted good customer relations by addressing customer service inquiries and troubleshooting customer complex issues.
Obtained information from inquiring customers about our products and services and entered data information into software system.
Prepared sales materials for sale technicians and scanned all sales quotes into customer data file
Efficiently worked in a fast-paced environment with the ability to make quick decisions to handle difficult situations.
9415 McWain Rd.
Grand Blanc, MI 48439
Phone: 810-***-****
E-Mail: ********@*******.***
Linda Campbell
BLC NAME RIDER, Grand Blanc, MI
Owner operator of business: September 2002 – September 2012
Owner of a real estate sign and hot stamp business
Created invoices and purchase orders using Quick Books software
Took orders, processed and shipped orders out to customers
Purchased materials from suppliers
Entered customer information into computer and tracked customer accounts
Negotiated accounts and solved payment problems with clients
Worked on and solved quality issues
Did sales presentation calls and created seventy-five percent more business.
Modern Engineering/GM-CLCD, Flint, MI
DFMEA Analysis: May 1993 – April 1995
Organized and conducted cross-functional Failure Mode Effect Analysis/Process Failure Mode Analysis meetings for the instrument panel, console, windshield, seats and belts engineering team.
Created and presented Power Point presentations to management and suppliers
Suggested and helped solve design failures in concept/Beta phase
Documented and created FMEA/PFMA reports in MS Excel, Microsoft Word, and Power Point for the engineering team
Supervisor had me involved in special projects and committees to improve group processes
Supervisor would have me attend and manage other employee’s FMEA/PFMA meetings
Motivated and advised PFMA teams on creating more efficient production processes through creative brainstorming and hands on mock models.
Trialon Corporation, Burton, MI
Project Data Administrator: January 1992 – May 1993
Gathered test design, evaluation and revalidation data and created charts and graphs for weekly
Tracked multi-products on instrument clusters, for validation testing and created up-to-date reports to be submitted to management for meetings
Tracked, created and updated Product Complaint issue reports for engineering
ACTIVITIES:
Worked DTE and The Palace of Auburn Hills concession stands for hockey team fund raising. Account and fund raiser person for national and state BMX racing team, Parent/teacher volunteer for Grand Blanc schools, and a graduate from the Dale Carnegie “Public Speaking” course. Participate and Run 5K races and bike off road and road riding.
REFERENCES: Upon request
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