Patricia Stanley

540-***-**** adr7s5@r.postjobfree.com Pulaski, VA

PROFILE

Experienced and well-trained Medical Administrative candidate offering superior skills in customer service, organization, and healthcare team collaboration. Passionate multitasker dedicated to supporting team objectives to facilitate top-quality care, Eager to utilize training towards a career in healthcare administration,

Key strengths include:

Records Management Time Management Customer Service

Issue and Complaint Resolution Computer/Microsoft Skills Active Listening

EDUCATION & TRAINING

Medical Front Office and Administration Specialist (Current Student)

Medcerts - Livonia, MI

Word Processing Certificate of Completion

New River Community College - Dublin, VA

High School Diploma

Pulaski County High School - Dublin, VA

PROFESSIONAL EXPERIENCE

Home Care Aide May 2021-October 2021

Public Partnerships, LLC, Radford, VA

Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.

Provided mobility assistance such as walking and regular exercising.

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Traveled to clients’ homes to complete healthcare services and promote continuity of care.

Remained alert to problems or health issues of clients and competently responded.

Home Health Aide July 2020-May 2021

Benmax Health Services, LLC, Christiansburg, VA

Provided mobility assistance such as walking and regular exercising.

Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

Traveled to clients’ homes to complete healthcare services and promote continuity of care.

Cashier September 2006-December 2014

KFC/Taco Bell, Pulaski, VA

Provided friendly service and assistance to clients promoting customer loyalty, satisfaction and sales.

Collected and authorized payments of guests.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative December 2000-February 2003

Echostar, Christiansburg, VA

Troubleshoot satellite systems, sell programming packages, accept credit card payments to restore services.

Responded to customer requests for products, services, and company information.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Computer Specialist June 1999- December 2000

New River Community College, Dublin, VA

Performed troubleshooting to correct computer hardware and software malfunctions.

Linked computers to network and peripheral equipment.

Recommended new and replacement hardware and software purchases.

Explained technical information in clear terms to promote better understanding for non-technical users.

Patiently walked individuals through basic computer tasks.

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