Business Analyst
Resume:
Debra J Cassaday
Fort Wayne, IN 46825
E-mail: *********@*****.***
Phone: 260-***-****
EXPERIENCE
Shuttle Driver/Greeter, Progressive Parking Solutions November 2017 – February 2022 Operate a 14-passenger shuttle between parking lots and various entrances to get PRMC employees to and from work in a timely manner.
Stationed at various information desks inside PRMC, check-in outpatient surgical patients as they arrive, manage information for patients in ICU, NICU and Pediatrics, and manage visitors to patients in ICU, NICU, Pediatrics and Supportive Care (Hospice). Analyst, Quality Assurance Software Testing, Lincoln Financial April 2012 – June 2017 Document, test and provide technical sign-off for Fast Tracks, Trackers and Rescues that impact Ft Wayne Vantage NBU (New Business Unit).
Assist in the development and writing of business requirements, create user acceptance testing (UAT) scripts, develop and execute UAT plan, and ensure proper organizational readiness within stated timeframes.
Senior Business Systems Analyst, Lincoln Financial Group June 1998 - March 2012
• Recruited to join the new team being established to build a front-end processing system to replace the then-current APS system. Because of my background in underwriting and issuing new annuity applications, I was put on the Vantage New Business team and thus began my testing career. I developed Vantage New Business requirements, wrote scripts, tested, documented defects, retested, signed off defects, signed off requirements, validated implementation of new code, provided production support. I was also responsible for training Vantage NBU to the business trainers, who trained the end-users before roll-out of new Vantage code.
Assist in the development and writing of business requirements, create user acceptance testing (UAT) scripts, develop and execute UAT plan, and ensure proper organizational readiness within stated timeframes.
Provide production support for Ft. Wayne Vantage NBU and Sales Delivery Front End resources to ensure processing to be completed within service guidelines. Business Process Consultant, Lincoln Financial Group June 1992 - May 1998 Underwrite and issue new annuity contracts and process 1035 exchanges within defined standards of time and service.
Communicate with producers, clients, and other carriers to ensure proper transfer/rollover of funds according to current tax code.
Claims Examiner, Lincoln Financial Group January 1987 - June 1992 Process medical claims according to specifications detailed in plan summaries for different employers.
Communicate with insureds, plan administrators and providers to help them better understand the benefits provided by the plans.
Assistant Manager, Azar's Family Restaurants, Fort Wayne, IN January 1986 - January 1987 Assistant Manager, Denny's Restaurants, Des Plaines, IL October 1984 - November 1985 Supervise employees to ensure excellent customer service. Schedule employees to ensure coverage for all shifts. Develop annual budgets based on current expenditures and future plans. Develop and supervise training programs for new employees. Evaluate and counsel employees to ensure their understanding of their responsibilities and expectations.
June 1981
October 2012
EDUCATION
Associate Degree, Small Business Management
Indiana Vocational Technical College, Fort Wayne,
IN
Bachelor’s Degree, Management, Indiana Tech, Fort
Wayne, IN
SKILLS
• Above average research skills
• Excellent oral and written communication
• Self-starter
• Excellent organization skills
• Excellent problem solving abilities
• Leadership abilities
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