Industrial Training Customer Service
Resume:
Rakesh Bhattacharya
Professional Summary
To seek a challenging career in a professional atmosphere that enables me to leverage my skills and experience in the field of hospitality and customer service & to serve my organization by reaching the pinnacle of top management
Work History
Jumeirah Zabeel Saray- F&B Senior Server (Pool & Beach restaurant)
Dubai UAE
06/2019– 06/2020
Taking care of guest service & ensuring the highest level of guest satisfaction.
Maintain the service standards throughout the shift focus and on quality of food and recommend wines or other beverages that complement guest meals. Taking care of the service by the pool & beach side. Taking care of guest amenities by the pool & beach side.
Taking care of Hygiene and Food presentation.
Billing & Cashiering & taking care of the inventory
Analyses and delivers sales data from Point of Sale (POS) systems to the Manager whenever required.
Helping the team members to do the Inventory of food and beverage items in the Restaurant.
Alpha Flight Services UAE LLC- BARTENDER
Sharjah UAE
10/2018 – 06/2019
Making sure the opening and closing of the BAR is done properly as per the check list.
Insures that the service is at all times performed in a professional manner to satisfy customer’s needs and expectations.
Helps the team to achieve the financial goal by doing up-selling of food and beverage in the outlet.
Performing all the tasks & designing the BAR menu
Conrad Pune, India- F&B Executive ( Oriental restaurant, ADD & Executive lounge)
Pune India
06/2017– 08/2018
Taking care of the overall operation of the restaurant
Maintaining cleanliness in the work place at all time
Helping the team member to finish the tasks on time & setting goal for them
Maintaining the hygiene standard as per company SOP
Preparing reports & menu engineering
Upkeep of the restaurant
Preparing duty roster & staff training
Taking care of the operation of Executive & VVIP club lounge
Shangri-La Bangalore, India- F&B Supervisor (Japanese Speciality & ADD)
Bangalore India
08/2015 - 12/2016
Taking care of the overall operation of the restaurant
Maintaining cleanliness in the work place at all time
Helping the team member to finish the tasks on time & setting goal for them
Maintaining the hygiene standard as per company SOP
Preparing reports & menu engineering
Upkeep of the restaurant
Preparing duty roster & staff training
The Ritz- Carlton Bangalore, India (ADD & Sales)
F&B Associate & Sales Coordinator
10/2013 - 07/2015
Ensuring the highest level of guest satisfaction
Preparing reports for manager
Taking care of upholsteries & upkeep of restaurant
Taking care of inventory
Effective communication with other departments
Taking care of all the administrative job of the sales department &
Handel guest complains
ITC GRAND CHOLA, CHENNAI, INDIA
Food & Beverage Associate (Italian Restaurant)
05/2012 - 10/2013
Taking care of guest service & ensuring the highest level of guest satisfaction.
Maintain the service standards throughout the shift focus and on quality of food and recommend wines or other beverages that complement guest meals.
Taking care of Hygiene and Food presentation.
Billing & Cashiering & taking care of the inventory
Analyses and delivers sales data from Point of Sale (POS) systems to the Manager whenever required.
Helping the team members to do the Inventory of food and beverage items in the Restaurant.
Helping the team members to do the opening and closing of the restaurant.
Store inventory & store pick up
Trident Chennai- F&B Associate ( Indian Speciality Restaurant & IRD)
Chennai, India
07/2010 - 04/2011
Ensure smooth day to day Functioning of the restaurant by doing the opening and closing of the Restaurant.
Maintaining the Restaurant inventory (Dry Store, cutleries, crockery, Lenin and Alcohol)
Helps the team to achieve the financial goal by doing up-selling of food and beverage in the outlet.
Maintaining the regular guest records and calling them on special occasions to celebrate in the Restaurant.
Billing & Cashiering
************.**********@*****.***
2 A.C. Sarkar Road, 5A, Sree Ram Garden Apartment, Dakshineswar, Kolkata 700076, West Bengal, India
DOB- 21/04/1988
Gender- Male
Nationality- Indian
Knowledge/ Skills
Oral and written Communication skills
Ability to interact with guest, handle situations & complaints.
Leadership & team handling skills.
Adequate knowledge of F&B service & understanding of the functions of various departments of the hotel.
Computer literacy
Self-motivated
Multi-tasking
Team Player
Enthusiastic to develop good relations
Education
07/2010
Diploma of 3 Years “Hotel Management”
LOCATION: AIHM Kolkata, India
College: Asia Pacific Institute of Hospitality Management, affiliated under Annamalai University.
07/2006
Higher Secondary
LOCATION: Kolkata, India
Board: West Bengal Board of Higher Secondary education. Science Background.
06/2004
Secondary
LOCATION: Kolkata, India
Board: West Bengal Board of Secondary education
Industrial Training: 2008-2009
ITC Fortune Park Kolkata, India, for 22 weeks in F&B service, Front Office, House Keeping.
Training, Extra Curricular Activities and Achievements:
Completed a series of training, including Champagne Training, Training of basic food safety & hygiene standard.
Winner of WOW story award of April 2014 at The Ritz-Carlton, Bangalore.
Best Executive Lounge award won by the lounge of Conrad Pune, in Hilton World Wide, with 97% guest satisfaction ratio under my leadership in March 2018.
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