Rakesh Bhattacharya

Professional Summary

To seek a challenging career in a professional atmosphere that enables me to leverage my skills and experience in the field of hospitality and customer service & to serve my organization by reaching the pinnacle of top management

Work History

Jumeirah Zabeel Saray- F&B Senior Server (Pool & Beach restaurant)

Dubai UAE

06/2019– 06/2020

Taking care of guest service & ensuring the highest level of guest satisfaction.

Maintain the service standards throughout the shift focus and on quality of food and recommend wines or other beverages that complement guest meals. Taking care of the service by the pool & beach side. Taking care of guest amenities by the pool & beach side.

Taking care of Hygiene and Food presentation.

Billing & Cashiering & taking care of the inventory

Analyses and delivers sales data from Point of Sale (POS) systems to the Manager whenever required.

Helping the team members to do the Inventory of food and beverage items in the Restaurant.

Alpha Flight Services UAE LLC- BARTENDER

Sharjah UAE

10/2018 – 06/2019

Making sure the opening and closing of the BAR is done properly as per the check list.

Insures that the service is at all times performed in a professional manner to satisfy customer’s needs and expectations.

Helps the team to achieve the financial goal by doing up-selling of food and beverage in the outlet.

Performing all the tasks & designing the BAR menu

Conrad Pune, India- F&B Executive ( Oriental restaurant, ADD & Executive lounge)

Pune India

06/2017– 08/2018

Taking care of the overall operation of the restaurant

Maintaining cleanliness in the work place at all time

Helping the team member to finish the tasks on time & setting goal for them

Maintaining the hygiene standard as per company SOP

Preparing reports & menu engineering

Upkeep of the restaurant

Preparing duty roster & staff training

Taking care of the operation of Executive & VVIP club lounge

Shangri-La Bangalore, India- F&B Supervisor (Japanese Speciality & ADD)

Bangalore India

08/2015 - 12/2016

Taking care of the overall operation of the restaurant

Maintaining cleanliness in the work place at all time

Helping the team member to finish the tasks on time & setting goal for them

Maintaining the hygiene standard as per company SOP

Preparing reports & menu engineering

Upkeep of the restaurant

Preparing duty roster & staff training

The Ritz- Carlton Bangalore, India (ADD & Sales)

F&B Associate & Sales Coordinator

10/2013 - 07/2015

Ensuring the highest level of guest satisfaction

Preparing reports for manager

Taking care of upholsteries & upkeep of restaurant

Taking care of inventory

Effective communication with other departments

Taking care of all the administrative job of the sales department &

Handel guest complains

ITC GRAND CHOLA, CHENNAI, INDIA

Food & Beverage Associate (Italian Restaurant)

05/2012 - 10/2013

Taking care of guest service & ensuring the highest level of guest satisfaction.

Maintain the service standards throughout the shift focus and on quality of food and recommend wines or other beverages that complement guest meals.

Taking care of Hygiene and Food presentation.

Billing & Cashiering & taking care of the inventory

Analyses and delivers sales data from Point of Sale (POS) systems to the Manager whenever required.

Helping the team members to do the Inventory of food and beverage items in the Restaurant.

Helping the team members to do the opening and closing of the restaurant.

Store inventory & store pick up

Trident Chennai- F&B Associate ( Indian Speciality Restaurant & IRD)

Chennai, India

07/2010 - 04/2011

Ensure smooth day to day Functioning of the restaurant by doing the opening and closing of the Restaurant.

Maintaining the Restaurant inventory (Dry Store, cutleries, crockery, Lenin and Alcohol)

Helps the team to achieve the financial goal by doing up-selling of food and beverage in the outlet.

Maintaining the regular guest records and calling them on special occasions to celebrate in the Restaurant.

Billing & Cashiering

adr7r0@r.postjobfree.com

+91-810*******

2 A.C. Sarkar Road, 5A, Sree Ram Garden Apartment, Dakshineswar, Kolkata 700076, West Bengal, India

DOB- 21/04/1988

Gender- Male

Nationality- Indian

Knowledge/ Skills

Oral and written Communication skills

Ability to interact with guest, handle situations & complaints.

Leadership & team handling skills.

Adequate knowledge of F&B service & understanding of the functions of various departments of the hotel.

Computer literacy

Self-motivated

Multi-tasking

Team Player

Enthusiastic to develop good relations

Education

07/2010

Diploma of 3 Years “Hotel Management”

LOCATION: AIHM Kolkata, India

College: Asia Pacific Institute of Hospitality Management, affiliated under Annamalai University.

07/2006

Higher Secondary

LOCATION: Kolkata, India

Board: West Bengal Board of Higher Secondary education. Science Background.

06/2004

Secondary

LOCATION: Kolkata, India

Board: West Bengal Board of Secondary education

Industrial Training: 2008-2009

ITC Fortune Park Kolkata, India, for 22 weeks in F&B service, Front Office, House Keeping.

Training, Extra Curricular Activities and Achievements:

Completed a series of training, including Champagne Training, Training of basic food safety & hygiene standard.

Winner of WOW story award of April 2014 at The Ritz-Carlton, Bangalore.

Best Executive Lounge award won by the lounge of Conrad Pune, in Hilton World Wide, with 97% guest satisfaction ratio under my leadership in March 2018.

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