Plant Manager Customer Service

Alexsandra Vieira de Souza

**** **** ****** **, *** 90 Hickory, NC 28601(734) 645-093 ************@*****.***

SUMMARY

Experience in Customer Service and Logistics in manufacturing business for over 17 years. Good and friendly interaction with all departments as financial, engineering, quality, production, warehouse, shipping and receiving, maintenance. Very good communication with local and foreign customers in order to guarantee their needs and satisfaction. Very committed with company goals, meeting targets and deadlines. Very friendly and flexible in hearing employees and coworkers’ ideas. Adapting well to changes and culture.

EDUCATION

Universidade Paulista (UNIP) - Sao Paulo, Brazil

Bachelor’s degree in Business Administration. 1997-2001

COMPUTER SKILLS

Microsoft Office, SAP, EDI, Customers and Carrier Portals.

EMPLOYMENT HISTORY

KACO USA

Logistics & Customer Service Manager

Mar-2016 – Present

Responsible for managing Customer Service, shipping, receiving and warehouse areas. Participation on annual budget with Sales and Financial teams providing EDI information for Sales, raw material, auxiliary material, incoming and outgoing freights, expedites costs, stocks and warehousing. Prepare and send KPI’s to top management weekly, informing current Sales X Budget for self-made products and resale operations, stock level, back orders and expedites costs.

Analyze customer demand X budget. Manage/Approve incoming, outgoing and expedites freights.

Manage customers’ orders through EDI, SAP and customer’s portals. Provide monthly and weekly forecast to production manager for production plan preparation. Daily Interaction with plant manager, production leaders and quality leaders to guarantee forecast will be met on the right quantity, quality and time. Negotiate with production and customer if capacity or production can’t meet requirements.

Create deliveries and post invoices on SAP, schedule pickups by phone and customer’s portals. Make sure material handlers have daily and weekly orders ready on the right quantity, packaging for local and foreign customers. Interaction with customers and carriers by email and phone daily.

Monitoring and supporting raw material orders and inventory level together the logistics assistant to make sure production and other areas are supplied as needed and stocks are on a good level.

Manage Resale operations from origin to destination. Send orders to manufacture in Brazil and ship the products to the warehouse in Michigan, USA. Prepare deliveries/schedule transportation and inform the warehouse associates who prepare the orders accordingly and have them shipped to the final customer.

KACO USA / SABO USA

Logistics Coordinator

Jul 2013 – Feb 2016

Service and direct contact with local and foreign customers. Receive and manage customers orders by EDI or purchasing orders. Monitor stocks in SAP and daily shipments, posting deliveries and invoices. Analyze mode of transportation according to the risk. Scheduling trucks. Provide daily shipments to material handlers. Tracking shipments from origin to destination. Support on Sales plan by providing EDI from customers to Sales team. Interface with planners, production, engineering and quality areas. Preparation of Sales report to management weekly. Also responsible for creating production orders, stock movements and enter daily production scrap in the SAP.

SABO Industria e Comercio de Autopecas (Brazil)

Customer Service – North American and Europe Operation

Dec 2004 – Jun 2013

Service and direct contact with international customers in US and Europe. Receive, analyze and provide orders to production. Monitor the extended chain inventory in transit. Analyze customer demand, budget and capacity. Monitor stock levels. Interaction with warehouse and dispatch departments daily to make sure all orders are shipped accordingly. Manage transportation mode according to customer needs. Tracking shipments with carriers to arrival at destination. Report sales target to management weekly.

A J Sudamerica (Brazil)

Internship – Office Admiration assistant

Jan 1999 – Jul 1999

Receiving customers orders, sending orders to international suppliers, wire-transfers, import documents and process.

Skill Idiomas (Brazil)

Internship

Jan 1998 – Dec 1998

Worked supporting students in English lab classes.

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