Customer Service Administrative Assistant

TRUDIAN MULLINGS

Davie, Florida

Cell: 646-***-****

*********@*****.***

PROFILE

An experienced administrative assistant with training in a wide range of office administration tasks. Successful record of fielding phone calls, providing information to clients and acting as liaison between clients and manager. 15 years combined experience also in direct sales and customer service. Operational knowledge and ability to respond to stressful situations with clients and vendors in a professional, courteous manner.

Very self-motivated, with the ability to effectively prioritize assignments to meet deadlines or goals; possess amazing ability to work well alone or within a team, whether in a workplace or remote location.

An assertive, well-organized, and detail-oriented professional with excellent organizational skills with strong attention to details, In-depth knowledge of MS Office including Word and Outlook and a superb ability to handle customer complaints.

PROFESSIONAL EXPERIENCES

FedEx Express

Material Handler (part time)

Provides safe and efficient operation of equipment of packages/ documents/heavyweight /dangerous goods by using a forklift or tug.

communicate both timely and effectively in a noisy operational environment.

communication with team leaders and mangers and update them on the arrival or departure of freights.

Ability to read and analyze information.

Skypro Renovating & Remodeling Loganville, GA Sept 2019 to Present

Administrative Assistant

Coordinate scheduling of meetings/conference calls and arrange location/call detail.

Provide direction/assistance for any problems or questions that may arise with customers, management,

construction and outside vendors Composed company correspondence not requiring management input and assisted in developing marketing materials.

Maintained excellent communication with customers, vendors and management to ensure all parties were

updated on project progress and any approved change orders.

Produced project status reports as requested.

Bent’s Retail Store Santa Cruz, St. Elizabeth June 2011 - Jan 2019

Assistant Manager

Worked with the Manager and store owner to manage a workforce of eight employees, which included sales associates, stockroom and receiving clerks. Tasks included but were not limited to; maximizing daily sales, attracted, engaged and motivated customers to make purchases by merchandizing, window displays.

balanced the needs of multiple customers simultaneously in a fast-paced retail, environment working on the sales floor: ensured that store was always presentable and clearance items were always updated with the correct price tags.

Supervised employees engaged in sales work, taking of inventories, keeping operating records and preparing daily record of transactions; responsible for hiring and training new staff and monitoring work practices amongst the sales assistants; ensured each associate adheres to the store policies and resolved employee conflicts.

Manage all controllable costs with a view to maintaining profitability.

Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

Columbian Emerald, Sandals— Whitehouse, Jamaica January 2006 – May 2011

Sales Supervisor

Supervised and lead a staff of six in daily operations, sales, customer service merchandising and stock management to meet and exceed yearly team goal.

Recruited and trained new sales associates. Also, performed sales audit, payroll and all other operational and human resource activities while maintaining and receiving superior customer service.

Performed the tasks of handling cash payment or credit card as well as checking credit card to ensure the reliability of purchase.

Prepared, analyzed, and interpreted team sales data to enhance and forecast sales representative productivity. Explained return polices payment methods, payment services and other services to customers. Education

Associates Degree in Business Management Bethlehem Teachers College, St. Elizabeth Jamaica WI

High School Diploma DE Carteret College, Manchester Jamaica WI

Key Skills

Good verbal and written communication skills – superb phone and email skills

Managed domestic travel arrangement, including transportation, reserving accommodations, preparing detailed itineraries, and coordinating materials

Self-motivated and good people skills

Ability to prioritize projects and manage multiple projects at a time

Ensured excellence in customer service and resolved all problems at the store level

Proficient in Microsoft Suites – Outlook, Word, Excel, PowerPoint. Proficient with prioritizing and meeting multiple deadlines. Knowledge of inventory control.

Certified forklift operator.

Certified tug driver.

AOA Drivers license.

Reference: Available upon request.

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