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Customer Service Worker

Location:
Palestine, TX, 75801
Posted:
August 19, 2022

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Resume:

Trella Marsh

Palestine, TX *****

adr7pt@r.postjobfree.com

903-***-****

Experience in policy development and staff management procedure positively impacting overall

morale and productivity. Eager to contribute to team success through hard work and attention to

detail in excellent organizational skills. Ability to think quickly and successfully difficultsituations.

Superb problem solving skills. Deep passion to help guide clients to reach there goals and to their full

potential. Excellent eye for detail in highly organized with the ability to take initiative. Develop and

implement management and control strategies. High level of organizational skills attention to detail in

the strong ability to communicate. Focused on ensuring excellent service standards and maintaining

High customer satisfaction. Experience in providing product service information in resolving any

problems clients might face with accuracy and efficiency. Life skills taught: : first aid and safety, :

case management,. : Residential Care,. : Managing deadlines,. : Solution based intervention,. : Life

skill development,. : Data collection and management,. : Information collection and filing,. : Quality of

service and routing,. : Mastery of customer service, : customer service professional, : Office inventory

management,. : Code of ethics and integrity,. : License Cosmetologist, Certified Food handler, certified

through Texas Family Service, and child development, Back ground clearance.

Authorized to work in the US for any employer

Work Experience

Direct Service Worker

Refuge of Light - Tyler, TX

May 2019 to August 2019

High level of organizational skills, attention to details and a strong ability to communicate. Ability

to think quickly and handle difficult situations. Eager to contribute to the team, through hard work,

attention to detail, an excellent organizational skills. Experience in development and staff procedures

impacting overall morale and productivity. A deep passion to help guide clients to reach their potential.

Experience in providing product and service information and resolving any emerging problems

clients might face with accuracy and efficiency. First aid and safety, case management, residential

Care, medication administration, positive behavior modeling, managing deadlines, healthy meal

preparations, solution based intervention, qualified in resident transport, life skill development,

scheduling proficiency, data information collection management, customer service professional

Cosmetologist/Receptionist

The Gallery Salon - Grapeland, TX

February 2016 to May 2018

Supported reception efficiency by taking phone call scheduling appointments and receiving payments.

Answering phone calls and email scheduling clients appointments. Monitoring trends to stay on top of

fashion better service for customers needs. Offered highly-skilled and diverse salon services to daily

and weekly clients including cuts colors and extensions. Sanitized an organized salon stations and tools

according to TDLR rules and regulations and OSHA guidelines. Shampoo and condition, cut and color,

in style hair following individual clients specifications and product recommendations to increase return

customer base. Attend regular training and workshops to maintain cosmetology license.

Cosmetologist/Receptionist/stylist

Bombshells Salon and Spa - Elkhart, TX

October 2014 to January 2016

Evaluate client's needs and recommend treatment and strategy to achieve desired results while

maintaining the hairs health. Answering phone calls and emails to schedule clients appointments.

Provide product and service for gorgeous results. Maintaining clients treatment records and design

long-term treatment programs for return customers. Introduce technique to Salon to modernize and

streamline service procedures. Maintain repeat customers nail health bye trimming cutting in bevering

the feet.keep work area tools and equipment and workstations clean according to tdlr rules and

regulation in OSHA guidelines. Record notes for future references including customer preferences and

service Deliverance. Process payments sales in a POS system.

Cosmetologist/owner/operator

Kay's Salon and Boutique - Miami, TX

September 2011 to March 2012

Provide clients with individualized achieved looks. Provide daily services such as cut color highlights

styling nail Care health Care waxing facials anything that client desired. Maintaining client treatment

records and designed long term treatment for return clients. Record notes for future reference

including clients preference and services. Maintained quality healthcare through training and

workshop.kept work area tools and Salon clean according to tdlr rules and regulation in OSHA

guidelines. Support reception efficiently by taking phone calls in putting appointments and taking

payments. Monitor upcoming trends to stay on top of fashion can better serve the customers needs.

Created marketing advertisement for product to increase sales and to increase client base. Attend

regular training and workshops to keep update on hair fashion and you keep cosmetology license up to

date

Cosmetologist/Owner/stylist

Stable Styles - Pampa, TX

October 2006 to September 2011

Attend regular training in workshop to maintain the cosmetology license and stay current on the

techniques and skills and fashions up-to-date. Kept work areas tools and equipment cleaned and

properly sanitize according to tdlr rules and regulations in OSHA guidelines minimize risks infection

and cross-contamination. Maintain client treatment records and design long-term care programs

for return client-based. Creative marketing advertisement for product to increase sales. Recorded

notes and records for future reference including customer preference and services rendered.

Supported receptions efficiency by taking phone calls inputting appointments and collecting payments.

Maintaining inventory in ordering products keeping up with invoicing accounts payable and accounts

receivable for tax purposes

Education

High school or equivalent

Pampa High School

Skills

• Hairstylist (10+ years), Cosmetology (10+ years), Hairdresser (10+ years), Colorist (10+ years),

Fashion (10+ years)

• Colorist (10+ years)

• Cosmetology

• Hairdresser (10+ years)

• Hairstylist (10+ years)

• Grooming (10+ years)

• Fashion (10+ years)

• General Office Skills/receptionist (10+ years)

• Accounts receivable and payable, calculators, 10 key adding machine, POS systems, Proficent in

opening and closing register, proficient in banking, deposit, and cash transactions. (10+ years)

Certifications and Licenses

Cosmetologist

September 2019 to September 2021

Received license '83, renewal every two years, with at least four hrs on continuing education in

sterilization and sanitization as a focus. Tax preparation and guidelines of general bookkeeping,

accounts receivable and payable. OHSA guidelines. Daily enter action with clients, guiding and

directing to achieve their desired look and also helping to keep the health of their hair. Preform daily

service, cut, color, highlight, conditioning, facial, waxing, nail and pedicure.

Cosmetologist

September 2019 to September 2021

CPR

Additional Information

Certified Food Handler, certified through Texas Family service and child development. CPR

certification, Medication certified.



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