Customer Service Worker
Resume:
Trella Marsh
Palestine, TX *****
*********@*****.***
Experience in policy development and staff management procedure positively impacting overall
morale and productivity. Eager to contribute to team success through hard work and attention to
detail in excellent organizational skills. Ability to think quickly and successfully difficultsituations.
Superb problem solving skills. Deep passion to help guide clients to reach there goals and to their full
potential. Excellent eye for detail in highly organized with the ability to take initiative. Develop and
implement management and control strategies. High level of organizational skills attention to detail in
the strong ability to communicate. Focused on ensuring excellent service standards and maintaining
High customer satisfaction. Experience in providing product service information in resolving any
problems clients might face with accuracy and efficiency. Life skills taught: : first aid and safety, :
case management,. : Residential Care,. : Managing deadlines,. : Solution based intervention,. : Life
skill development,. : Data collection and management,. : Information collection and filing,. : Quality of
service and routing,. : Mastery of customer service, : customer service professional, : Office inventory
management,. : Code of ethics and integrity,. : License Cosmetologist, Certified Food handler, certified
through Texas Family Service, and child development, Back ground clearance.
Authorized to work in the US for any employer
Work Experience
Direct Service Worker
Refuge of Light - Tyler, TX
May 2019 to August 2019
High level of organizational skills, attention to details and a strong ability to communicate. Ability
to think quickly and handle difficult situations. Eager to contribute to the team, through hard work,
attention to detail, an excellent organizational skills. Experience in development and staff procedures
impacting overall morale and productivity. A deep passion to help guide clients to reach their potential.
Experience in providing product and service information and resolving any emerging problems
clients might face with accuracy and efficiency. First aid and safety, case management, residential
Care, medication administration, positive behavior modeling, managing deadlines, healthy meal
preparations, solution based intervention, qualified in resident transport, life skill development,
scheduling proficiency, data information collection management, customer service professional
Cosmetologist/Receptionist
The Gallery Salon - Grapeland, TX
February 2016 to May 2018
Supported reception efficiency by taking phone call scheduling appointments and receiving payments.
Answering phone calls and email scheduling clients appointments. Monitoring trends to stay on top of
fashion better service for customers needs. Offered highly-skilled and diverse salon services to daily
and weekly clients including cuts colors and extensions. Sanitized an organized salon stations and tools
according to TDLR rules and regulations and OSHA guidelines. Shampoo and condition, cut and color,
in style hair following individual clients specifications and product recommendations to increase return
customer base. Attend regular training and workshops to maintain cosmetology license.
Cosmetologist/Receptionist/stylist
Bombshells Salon and Spa - Elkhart, TX
October 2014 to January 2016
Evaluate client's needs and recommend treatment and strategy to achieve desired results while
maintaining the hairs health. Answering phone calls and emails to schedule clients appointments.
Provide product and service for gorgeous results. Maintaining clients treatment records and design
long-term treatment programs for return customers. Introduce technique to Salon to modernize and
streamline service procedures. Maintain repeat customers nail health bye trimming cutting in bevering
the feet.keep work area tools and equipment and workstations clean according to tdlr rules and
regulation in OSHA guidelines. Record notes for future references including customer preferences and
service Deliverance. Process payments sales in a POS system.
Cosmetologist/owner/operator
Kay's Salon and Boutique - Miami, TX
September 2011 to March 2012
Provide clients with individualized achieved looks. Provide daily services such as cut color highlights
styling nail Care health Care waxing facials anything that client desired. Maintaining client treatment
records and designed long term treatment for return clients. Record notes for future reference
including clients preference and services. Maintained quality healthcare through training and
workshop.kept work area tools and Salon clean according to tdlr rules and regulation in OSHA
guidelines. Support reception efficiently by taking phone calls in putting appointments and taking
payments. Monitor upcoming trends to stay on top of fashion can better serve the customers needs.
Created marketing advertisement for product to increase sales and to increase client base. Attend
regular training and workshops to keep update on hair fashion and you keep cosmetology license up to
date
Cosmetologist/Owner/stylist
Stable Styles - Pampa, TX
October 2006 to September 2011
Attend regular training in workshop to maintain the cosmetology license and stay current on the
techniques and skills and fashions up-to-date. Kept work areas tools and equipment cleaned and
properly sanitize according to tdlr rules and regulations in OSHA guidelines minimize risks infection
and cross-contamination. Maintain client treatment records and design long-term care programs
for return client-based. Creative marketing advertisement for product to increase sales. Recorded
notes and records for future reference including customer preference and services rendered.
Supported receptions efficiency by taking phone calls inputting appointments and collecting payments.
Maintaining inventory in ordering products keeping up with invoicing accounts payable and accounts
receivable for tax purposes
Education
High school or equivalent
Pampa High School
Skills
• Hairstylist (10+ years), Cosmetology (10+ years), Hairdresser (10+ years), Colorist (10+ years),
Fashion (10+ years)
• Colorist (10+ years)
• Cosmetology
• Hairdresser (10+ years)
• Hairstylist (10+ years)
• Grooming (10+ years)
• Fashion (10+ years)
• General Office Skills/receptionist (10+ years)
• Accounts receivable and payable, calculators, 10 key adding machine, POS systems, Proficent in
opening and closing register, proficient in banking, deposit, and cash transactions. (10+ years)
Certifications and Licenses
Cosmetologist
September 2019 to September 2021
Received license '83, renewal every two years, with at least four hrs on continuing education in
sterilization and sanitization as a focus. Tax preparation and guidelines of general bookkeeping,
accounts receivable and payable. OHSA guidelines. Daily enter action with clients, guiding and
directing to achieve their desired look and also helping to keep the health of their hair. Preform daily
service, cut, color, highlight, conditioning, facial, waxing, nail and pedicure.
Cosmetologist
September 2019 to September 2021
CPR
Additional Information
Certified Food Handler, certified through Texas Family service and child development. CPR
certification, Medication certified.
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