Activity Director House Manager

Charlotte Roberts

********@***.*** 843-***-**** Murrells Inlet, SC 29576

Summary

Manage diverse customer needs in hospitality settings by analyzing problems, coordinating schedules and completing accurate paperwork. Focused on serving as many as 30 to 50 customers per day with speedy, knowledgeable support. Excellent interpersonal, communication and multitasking abilities.

Skills

●Warranty processing

●Schedules coordination

●Status reports maintenance

●Client communication

●Technologically savvy

●Quality assurance controls

●Data evaluation

●Conflict mediation

●Promotional support

●Business development understanding

●Direct sales

●Report generation

●[Industry] regulations knowledge

●Employee coaching

●Quality control

●Customer relations

●Project management abilities

●High-energy attitude

●Microsoft Office expertise

●Cost estimates

●Communicating with clients

●Maintaining status reports

●Lifting 50 plus pounds

Experience

Ocean Lakes Myrtle Beach, SC

Service Writer

03/2021 to current

●Presented accurate estimates to inform customers of service charges and expectations.

●Conferred with customers to understand service needs and write up accurate orders.

●Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.

●Discussed options with customers, helping each make optimal choices for individual needs.

●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Worked with sales personnel to price and schedule repair needs on new and used vehicles.

●Tracked job status by entering work orders and change orders into infinity database.

●Provided job estimates by conducting research and contacting vendors/dealers

●Consulted with customers regarding needs and addressed concerns.

●Courteously greeted customers and assisted with initiating service requests.

●Provided time and cost estimates for proposed service to gain customer authorization.

Ocean Lakes Myrtle Beach, SC

Recreation Supervisor

04/2015 to 03/2021

●Supervise the daily operation of the Recreation Department including all facilities, programs, and personnel

●Supervise recreation department operation, to include all facilities in the department, in a responsible and professional manner in keeping with the goals of the department and the campground

●Supervise and assist in maintaining all facilities to insure teammate and guest safety

●Assist in the Planning, development and implementation of all Recreation Activities

●Supervise all Recreation and Sandy Harbor staff, make work assignments, and actively work in all areas of the department

●Receive and expedite needs of guests in customer friendly manner

●Open and close all facilities as scheduled to include Recreation and Sandy Harbor facilities

●Prepare department deposits, reports, and records

●Maintaining all promotional material to insure proper advertising of events and activities

●Inventory, maintaining and purchasing

●Understanding of internal controls

●Actively demonstrate, encourage, train, and model safety rules and participate in the company required safety training

●Sought out opportunities to improve service levels and corrected problems.

●Supervised material acquisition, setup and teardown for periodic and special events.

●Evaluated programs and services, identified community needs and recommended new offerings to maximize ongoing success and participation.

●Monitored and controlled expenses according to budgetary guidelines.

●Initiated creative ideas and kept recreation programs entertaining and refreshing.

Myrtle Beach Senior Living Myrtle Beach, SC

Activity Director

04/2014 to 04/2015

●Consulted with staff and other professionals to discuss activities.

●Maintained records of activities and analyzed feedback from participants.

●Designed programs to encourage entertainment, relaxation, socialization and fulfillment for Myrtle Beach Estates now known as Myrtle Beach Grove.

●Handled budgetary concerns, keeping activities affordable.

●Designed and led activities in crafts, music and sports.

●Instructed residents in recreational activities to meet specific psychological and physical needs.

●Planned and published calendar of events for facility.

●Implemented activities to provide amusement and socialization for residents.

●Coordinated calendars, shifts and activity schedules with staff.

●Interacted with patients and families by addressing questions and concerns.

●Organized services such as transportation, event security and catering.

●Kept activities spaces organized, clean and tidy.

●Helped residents participate in activities with basic and advanced mobility support.

●Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.

●Upheld positive quality of life standards for residents of all ability levels.

●Remained alert to conditions interfering with safety and well-being of residents involved in activities.

●Visited with residents to provide sensory stimulation and reality orientation.

Outback Steakhouse Murrells Inlet, SC

Front of House Manager

04/2002 to 04/2014

●Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.

●Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

●Upheld operating procedures and safety standards to maximize guest satisfaction.

●Mentored and coached service team on effective techniques to enhance customer experiences.

●Balanced daily registers and generated sales reports for management.

●Kept track of bar tabs and transferred open tabs to dining area for wait staff.

●Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

●Completed regular bar inventories and daily requisition sheets.

●Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

●Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

●Implemented sanitary food handling, holding and service protocols.

●Completed opening and closing checklists to ensure smooth restaurant operations.

Education and Training

Coastal Carolina University Conway, SC

Bachelor of Science in Health Promotion

08/2013

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