Customer Service Debt Collector
Resume:
CINDY MATHEBULA
Customer Service Team Leader
ID NUMBER- 930********** CONTACT
PHONE:
WEBSITE:
Cindymathebula7140@facebook.c om
EMAIL:
*****************@*****.***
SKILLS
High quality written and verbal communication skills
Ability to adapt to changes in the work environment
Accurate and able to produce quality work
Dependability Problem solver
Ability to work in teams and open to others’ views
Show respect toward others with cultural differences
Quality decision making
EDUCATION
Richfield Graduate Institute of Technology
February 2016 – November 2018
Diploma in business administration specializing in Supply Chain Management
Tembisa West Secondary School
2008 - 2012
Matric
WORK EXPERIENCE
Buffalo International Logistics Customer Service Team Leader May 2021- May 2022
Client liaison regarding all custom tax payments(Import VAT & Duties)
Handling multi-channel client enquiries i.e telephone, Whatsapp and email
Following up on all pending enquiries
Provide exceptional customer service to customers and carriers.
Maintain relationships with carriers and customers.
Solve customer and carrier problems and help resolve issues. Help manage current customer accounts.
Deal with a high volume of inbound and outbound phone calls. Provide shipment quotes for customers and set up shipments as required by customers.
Be a professional representative of our company that other employees look up to.
Monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency.
SABCO
Debt collector
November 2020- May 2021
Locate and monitor overdue accounts. Record information about financial status of customers and status of collection effort and listening to the reasons debtors didn't pay their bills and try to help them eliminate the overdue expense by negotiating a repayment plan
National Department of Public. Call center agent, customer service May 2018–December 2019
Obtains client information by answering telephone, verifying information. Establishes policies by entering client information assisting in logging facility management calls and assisting users to log into their system.
National Debt Connection. Debt collector
May 2017–April 2018
Locate and monitor overdue accounts. Record information about financial status of customers and status of collection effort and listening to the reasons debtors didn't pay their bills and try to help them eliminate the overdue expense by negotiating a repayment plan.
VAE SA
Administrator
May 2016–November 2016
Providing customer service, Scheduling and coordinating meetings and other similar activities, Sending faxes and emails, Managing documents and files, Sending and receiving documents for the company, Answering the phone, Assisting in various daily operations and Operating a range of office machines such as photocopiers and computers.
References
Buffalo International Logistics
Superevisor
Michael Modiba- 081******* *******.******@*************.*** SABCO
Manager
Hendrick De Beer- 083*******
National Department of public works
Supervisors
Chwayita Mkiwane - 012******* Thabiso Kuloago - 012*******
VAE SA
Human Resource Manager
Mr Edward Lewisa – 082*******. 011*******
National Debt Connection
Manager- Charnee Scheepers - 078*******
Contact this candidate