Customer Service Business Analyst
Resume:
PROFILE
** + years of contributing service and showing responsibility to local, state, and national communities with a background in specialized academic training. My goal is to promote coaching, leadership expertise, and use fundamental guidelines as a Business Analyst, while developing a professional career.
CONTACT
PHONE:
Email: ***************@*****.***
ACHIEVEMENTS
Bachelor of Science-Healthcare Management- Brown Mackie College
Minor- Human Behavior Degrees
Graduated with GPA 3.63
President’s List Honor; Dean’s List Honor; Honor Roll
Vice- Chair of the Healthcare Administration Student Association
SKILLS
Core value expertise in Risk Management, Strategic Management, Statistics, Diagnostic Coding, Billing Coding, Customer services and Public Service practices
Basic knowledge of Visa and Master Card services.
Checks and Balances
Reconciling budget reports
Balancing Drop Box Bag to the bank
Assess, and identify clinical Healthcare Case Studies, Medical Ethics, Public Health Studies, and Healthcare Delivery Systems
Participated in Management Courses to include Managing Healthcare privacy acts, Human Disease case studies, Public Health, and Medical Ethics
Professional in Excel, Windows, Creating Data Statistical Reports, Regulatory rules and guidelines, Communications and Written skills
KRISTEN SPINNER
BUSINESS ANALYST
EDUCATION
Bachelor of Science- 2011-2014 Brown Mackie College- Degree
Clinical Experience
Saltz Medical Spa, Greenville, SC – Healthcare Management Extern
08/2014- (120 hours)
Spearheaded all outbound/incoming calls to appropriate departments and staff; to include directing customers for diagnostic appointments or medical consultations
Received and/or Submitted claims to the appropriate insurance company
Managed excellent customer service by maintaining knowledge of policy and procedure, and being able to resolve customers concerns
Reconciled clients’ accounts monthly by submitting to the share holders a required budget analysis
Employment History
Instacart, Greenville, SC- Personal Shopper
08/2019-Present
Facilitating incoming customer orders using Mastercard/ Visa, to purchase order requests along with providing excellent customer service
Collaborating within store departments to ensure efficient service is received within time scope
Advising customers on suitable substitutes for dated, discontinued, or unavailable products, by ensuring communication and professionalism with the guest
Improve number of customer issues, disputes, change of ordered products by instantly communicating via chat with the customer or directly to management support
Sticky Fingers Smokehouse, Greenville, SC- Management
08/2006-12/2021
Managed exceptional customer service, by ensuring communication and professionalism with the guest
Achieved sales from 30% to 95% within the company; and shared coordinated business ways to increase percentages
Empowered managing a team of 20+ during peak time an able to multitask at a high level to include training new hire
Coordinated documents for overhead, restocking inventory, checks/cash (balancing) Visa and Master Credit Card transactions; including reconciling budget reports and bank runs for atm deposits and night drops
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