PROFILE

** + years of contributing service and showing responsibility to local, state, and national communities with a background in specialized academic training. My goal is to promote coaching, leadership expertise, and use fundamental guidelines as a Business Analyst, while developing a professional career.

CONTACT

PHONE:

864-***-****

Email: adr7lw@r.postjobfree.com

ACHIEVEMENTS

Bachelor of Science-Healthcare Management- Brown Mackie College

Minor- Human Behavior Degrees

Graduated with GPA 3.63

President’s List Honor; Dean’s List Honor; Honor Roll

Vice- Chair of the Healthcare Administration Student Association

SKILLS

Core value expertise in Risk Management, Strategic Management, Statistics, Diagnostic Coding, Billing Coding, Customer services and Public Service practices

Basic knowledge of Visa and Master Card services.

Checks and Balances

Reconciling budget reports

Balancing Drop Box Bag to the bank

Assess, and identify clinical Healthcare Case Studies, Medical Ethics, Public Health Studies, and Healthcare Delivery Systems

Participated in Management Courses to include Managing Healthcare privacy acts, Human Disease case studies, Public Health, and Medical Ethics

Professional in Excel, Windows, Creating Data Statistical Reports, Regulatory rules and guidelines, Communications and Written skills

KRISTEN SPINNER

BUSINESS ANALYST

EDUCATION

Bachelor of Science- 2011-2014 Brown Mackie College- Degree

Clinical Experience

Saltz Medical Spa, Greenville, SC – Healthcare Management Extern

08/2014- (120 hours)

Spearheaded all outbound/incoming calls to appropriate departments and staff; to include directing customers for diagnostic appointments or medical consultations

Received and/or Submitted claims to the appropriate insurance company

Managed excellent customer service by maintaining knowledge of policy and procedure, and being able to resolve customers concerns

Reconciled clients’ accounts monthly by submitting to the share holders a required budget analysis

Employment History

Instacart, Greenville, SC- Personal Shopper

08/2019-Present

Facilitating incoming customer orders using Mastercard/ Visa, to purchase order requests along with providing excellent customer service

Collaborating within store departments to ensure efficient service is received within time scope

Advising customers on suitable substitutes for dated, discontinued, or unavailable products, by ensuring communication and professionalism with the guest

Improve number of customer issues, disputes, change of ordered products by instantly communicating via chat with the customer or directly to management support

Sticky Fingers Smokehouse, Greenville, SC- Management

08/2006-12/2021

Managed exceptional customer service, by ensuring communication and professionalism with the guest

Achieved sales from 30% to 95% within the company; and shared coordinated business ways to increase percentages

Empowered managing a team of 20+ during peak time an able to multitask at a high level to include training new hire

Coordinated documents for overhead, restocking inventory, checks/cash (balancing) Visa and Master Credit Card transactions; including reconciling budget reports and bank runs for atm deposits and night drops

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