Medical Billing Customer Service
Resume:
Alishia Rose
Operation Manager
San Antonio, TX *8230
***.******@**********.***
Team leader with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals.
Work Experience
Collections Representative
Spectrum - San Antonio, TX
May 2022 to Present
• Resolved accounts receivable that were up to 45 days past due providing respect and understanding.
• Processed extensions, changed due dates for customers, updated customer profiles and took supervisor calls.
• Assisted with customer queries and provided additional detailed information on new services.
• Worked independently and as part of a team to handle customer conflict and resolved issues professionally.
Team Manager
Carenet - San Antonio, TX
September 2018 to September 2021
Directs and manages operation employees (20), including supervisors and team leads to balance greatest performance results, productivity, quality, and service level goals. Mentored and motivated the team to enhanced their skill level. Rewarded individuals through creation of incentive and motivational programs CARE ADVOCATE Specialist
CARENET
November 2015 to September 2018
Liaison between client and patient. Review medical records for accuracy and completion. Demonstrated analytical problem-solving ability by addressing barriers between clients and providers Scheduled patients appointments and locate providers. Assisted with submission of prior authorizations and appeals SANDWICH ARTIST
SUBWAY
May 2013 to April 2014
Interacted with customers while taking their order. Helped promote positive image for Subway through excellent customer service. Controlled cash register and balanced cash drawer and the start and end of shift. Maintained clean restaurant through daily clean up procedures. Education
AAS in HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX
Present
Certificate in MEDICAL ASSISTANT
KAPAN COLLEGE
April 2014
High school diploma or GED
Skills
• Microsoft Excel (3 years)
• Ultipro (3 years)
• Verint (2 years)
• Interaction Administrator (3 years)
• Conflict Management
• Employee Orientation
• Insurance Verification
• Medical Scheduling
• Team Management
• Interviewing
• Office Management
• Management
• Experience Administering Injections
• Patient Care
• Medical Office Experience
• EMR Systems
• Payroll
• Telecommunication
• Medical Records
• Phlebotomy
• Venipuncture
• Epic
• Medical Billing
• Accounts Receivable
• Triage
• ICD-10
• Vital Signs
• HIPAA
• Medical Terminology
• Medical Coding
• Quality Assurance
• Customer service (8 years)
Additional Information
Skills & Abilities:
Conflict resolution
Decision making
Motivation
Time Management
Relationship building
Team building
Project Management
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