Customer Care Representative

*** ***** ***** ** **** *

Baltimore, MD *****

*******.*******@*****.***

Objective

To obtain a challenging position that will enable me to present my strong organizational and communication skills,experience, and ability to interact with the public.

Motivated, team oriented professional with over 10 years of experience working in the telecommunication and administrative capacity. Exceptional interpersonal skills with a thorough knowledge and understanding of the field of custom care and human services. Notably proficient in Microsoft Office and its accompanying applications. Accustomed to handling and submitting time sensitive documentation. Demonstrated history of diligence and adherence to the principles and policies of the employer.

Skills Summary

Multi-task projects

Maintain databases for multiple program initiatives

Micrososft Office Proficiency

Competent in general office procedures

Correspondence handling

Customer Service

Competent in health care tasks

Home management

Professional Experience

ACCOUNT SPECIALIST

Assist technician with scheduling, billing and crediting customer accounts..

Maintain technician daily work load.

Dispatch technicians on assignments.

Maintain new and pending orders.

Address customer complaints, concerns and inquiries.

CUSTOMER CARE REPRESENTATTIVE

Respond to and resolve customer care complaints and inquiries.

Arrange meetings and schedule conference calls between customer and outside sales associate.

Coordinate monthly inventories for warehouse.

Order and verify office supplies

Respond to an average of 300 incoming and outgoing calls daily.

Verify existing orders for processing and maintenance

ADMINISTRATIVE ASSISTANT

Assist Executive Director with general administrative duties, routine clerical and typing.

Maintain administrative and archival and/or personal files for organization.

Analyze routine operating practices and procedures including personnel record keeping performance standards, work flow, cost reduction, equipment and supplies to ensure smooth and efficient office operations

IN-HOME CARE VOLUNTEER

Schedule doctor appointments / accompany clients to scheduled appointments

Change and apply bandages

Bathe, clothe, and prepare/feed (if necessary) patient

Assist patient to and from restroom and empty potty- chairs

Change bed linen and maintain the up-keep of patients area

Communicate all client movement within program to Admissions Department.

FULFILLMENT ASSOCIATE

Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task

Assist Area Manager in daily management of department/FC duties, including allocating labor, leading

meetings, assigning job duties, coaching, training and communicating with internal and external suppliers

Continued meeting or exceeding of department performance goals

Employment History

AMAZON – Dundalk, MD

Fulfillment Associate, Nov 2018

MULTIFOLD HEALTHCARE SERVICES – Towson, MD

In-Home Careworker, Jan 2015 to June 2016

VERIZON – Rosedale, MD

Account Specialist, Jan 2009 to Dec 2013

PRIVATE DUTY – Rosedale, MD

In-Home Career Volunteer, Dec 2007 to Oct 2008

ROCKWOOD PIGMENTS – Laurel, MD

Customer Care Representative, May 2005 to Nov 2007

GROWTH MANAGEMENT CONSULTING – Upper Marlboro, MD

Administrative Assistant, Sep 2004 to Apr 2005

Education

UNIVERSITY OF PHOENIX ONLINE

ACADEMIC FOCUS: BUSINESS MANAGEMENT

CERTIFIED PHELBOTOMY TRAINING -2022

CERTIFIED MED TECH -2018

References

AVAILABLE UPON REQUEST

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