Receiving Lead Customer Service

OSVALDO MELENDEZ

********@*****.*** 203-***-**** 192 Kaynor Drive Unit F, Waterbury, CT 06708

Summary

Personable and dedicated with extensive experience in the Manufacturing Industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Shipping and receiving

Forklift

Electric Pallet Jack

Data management

Package preparation

Inventory control

Stockroom procedures

Quality control

Team leadership

Bilingual (Spanish and English)

Experience

01/2013 - Current Customer Service Team Leader Wittmann Battenfeld Inc. Torrington, CT

Provided excellent services for customers by following up on issues.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Knowledge of company's products and services.

Kept detailed records of customer accounts, including actions taken, issues resolved.

Prepare and process UPS and Fed EX orders, load and unload containers for internal warehouse.

Set up trucks for inbound and outbound shipping.

09/2009 - 07/2012 Shipping and Receiving Lead Brookfield Industries Thomaston, CT

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.

Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.

Operated lift and hand trucks to transfer materials to and from target areas.

10/2006 - 06/2009 Shipping and Receiving Specialist Commercial Sewing Torrington, CT

Operated lift and hand trucks to transfer materials to and from target areas.

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.

Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.

01/2003 - 06/2006 Shipping and Receiving Clerk MBI Torrington, CT

Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.

Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

06/1990 - 01/2003 Floater WHYCO CHROMIUM Thomaston, CT

Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.

Prepared products for sales floor by adding tags and readying pallets or restocking.

Observed strict safety measures while stocking shelves to prevent falls and mishaps.

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Education and Training

1990 High School Diploma Thomaston High School Thomaston, CT

References available upon request.

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