Customer Service Laundry Attendant

Roger L. Sanders Sr.

Killeen, Texas - C: 254-***-**** H: (254) 458 –2818 **************@*****.***

Summary of Qualifications

** **** *****’ experience in customer service

* ***** ** ******** Grounds Maintenance (Range Control)

15 years Supply Logistics Professional both Military and Civilian

10 years Housekeeping and maintenance

8 years of Landscaping/Horticulture experience

10 years Laundry Attendant experience

12 years of experience in Microsoft Office

Employment History

Shipping & Receiving Amazon, Pflugerville, Texas 11/2021-07/2022

Maintain a safe working environment by following company safety protocol.

Receiving products from suppliers and scanning them into the computer system.

Package items for shipping.

Scan received items from suppliers to ensure they match the order being filled.

Access computer system to track inventory levels and order statuses.

Pull orders from shelves and pack for shipment.

Warehouse Supply Clerk Wilson Art, Temple, Texas 03/2021-10/2021

Receive goods and shipments.

Use electronic tracking software to log all items.

Transport and store goods and inventory in the appropriate zones.

Log inventory levels, ensuring accurate records and storage.

Retrieve orders for shipping, avoiding damage or spillage.

Shipping & Receiving Pactive, Temple, Texas 05/2020-02/2021

Accept and document packages and deliveries made to the facility.

Store items received in appropriate storage areas, documenting any changes.

Prepare items for shipping, noting item contents, delivery methods, and other logistical details.

Identify and resolve shipping, storage, or receiving discrepancies as they arise.

Maintain a clearly organized and safe workspace.

Customer Service Associate Teleperformance, Killeen, Texas 10/2018-10/2020

Respond promptly to customer inquiries.

Communicate with customers through various channels.

Acknowledge and resolve customer complaints.

Knowledge and explanation of products per customer inquiry.

Process orders, forms, applications, and requests.

Keep records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Laborer Bloomers Trailers, Salado, Texas 05/2016 – 09/2018

Followed health and safety standards.

Maintained a clean workstation and production floor.

Assembled products and parts.

Followed production guidelines and specifications.

Operated and maintained machinery and production line equipment.

Worked on the production line meeting production targets.

Reported any issues to the supervisor on duty.

Performed other tasks as assigned.

Supply/Warehouse Clerk Tecom Inc. (FHFHM)-Fort Hood, Texas 10/2013-02/2016

Managed accurate files and implemented new organizational systems to improve accountability.

Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.

Handled maintenance reports for orders for both requested and completed.

Operated company truck safely for delivery of product to designated places.

Education

Culinary Arts - Windham Schools - Gatesville, Texas

Professional Development Certification- Logistics (Supply/Warehouse) - Fort Lee, Virginia

High School Diploma (GED) - East St. Louis SR. High School – E. St. Louis, Illinois

CERTIFICATIONS

United States Army Supply School - Fort Jackson- South Carolina

PLDC (Primary Leadership Development Course - Fort Hood, Texas

Additional Skills and Experience

Active listening

Communication

Computer skills

Customer service

Interpersonal skills

Leadership

Management skills

Problem-solving

Time management

Transferable skills

Integrity

Team Work

Problem Solving

Willingness to Learn

Organization

REFERENCES UPON REQUEST

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