Service Representative Call Center
Resume:
Work History
Sales Consultant
Gene
Cuttone
Contact
Address
Lake Zurich, IL, 60047
Phone
************@*****.***
Skills
Compelling sales proposal
writer
Excellent
Sales expertise
Excellent
Product promotions
Excellent
Revenue Generation
Excellent
Customer Relations
Excellent
Performance-driven Sales Consultant with 20+ years of experience selling in dynamic and fast-paced environments and proven success in leadership roles. Highly persuasive professional known for exceeding targets while maintaining high margins. Committed to working with sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests. Sales Consultant
K Brothers Fence Inc, Mokena, IL
Demonstrated products in effort to show potential
buyers benefits and advantages and encourage
purchases.
Provided advice to customers regarding suitable
product selection.
Expanded network by attending industry events,
identifying and pursuing leads and establishing
rapport with new clients.
Priced out products and wrote formal proposals
upon request of customers.
Increased overall revenue 22% from residential sales through effective salesmanship and great
negotiation skills.
2016-04 -
2020-04
Area Sales Manager
Mattress Firm, Arlington Heights, IL
Hired, trained and managed sales staff and
administered and implemented compensation plan
to support area sales goals.
Exceeded targets by building, directing and
motivating high-performing sales team.
Examined staff work to maintain conformance with
company regulations.
Conducted monthly training seminars to assist teams with development of marketing plans and lead
acquisition.
Achieved consistent personal top producer awards.
Recognized as #1 Area Manager Year to Year
Growth.
2007-06 -
2016-04
Education
Additional Information
Call Center Supervisor
Northland Mortgage, Rochester, MN
Supervised 24 call center representatives in
providing excellent customer service to callers
requiring assistance for debt consolidation and
refinancing needs.
Monitored call quality and provided individual
constructive feedback to enhance performance
and address areas in need of improvement.
Developed quality employees within call center to
take over leadership positions.
Established and updated work schedules to account
for changing staff levels and expected workloads.
Assessed personnel performance and implemented
incentives and team-building events to boost
morale.
2004-02 -
2007-06
High school diploma
Arlington High School - Arlington Heights, IL
1981-09 -
1985-06
Willing to relocate.
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