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Service Representative Call Center

Location:
Woodstock, IL, 60098
Posted:
August 19, 2022

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Resume:

Work History

Sales Consultant

Gene

Cuttone

Contact

Address

Lake Zurich, IL, 60047

Phone

815-***-****

E-mail

adr7ih@r.postjobfree.com

Skills

Compelling sales proposal

writer

Excellent

Sales expertise

Excellent

Product promotions

Excellent

Revenue Generation

Excellent

Customer Relations

Excellent

Performance-driven Sales Consultant with 20+ years of experience selling in dynamic and fast-paced environments and proven success in leadership roles. Highly persuasive professional known for exceeding targets while maintaining high margins. Committed to working with sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests. Sales Consultant

K Brothers Fence Inc, Mokena, IL

Demonstrated products in effort to show potential

buyers benefits and advantages and encourage

purchases.

Provided advice to customers regarding suitable

product selection.

Expanded network by attending industry events,

identifying and pursuing leads and establishing

rapport with new clients.

Priced out products and wrote formal proposals

upon request of customers.

Increased overall revenue 22% from residential sales through effective salesmanship and great

negotiation skills.

2016-04 -

2020-04

Area Sales Manager

Mattress Firm, Arlington Heights, IL

Hired, trained and managed sales staff and

administered and implemented compensation plan

to support area sales goals.

Exceeded targets by building, directing and

motivating high-performing sales team.

Examined staff work to maintain conformance with

company regulations.

Conducted monthly training seminars to assist teams with development of marketing plans and lead

acquisition.

Achieved consistent personal top producer awards.

Recognized as #1 Area Manager Year to Year

Growth.

2007-06 -

2016-04

Education

Additional Information

Call Center Supervisor

Northland Mortgage, Rochester, MN

Supervised 24 call center representatives in

providing excellent customer service to callers

requiring assistance for debt consolidation and

refinancing needs.

Monitored call quality and provided individual

constructive feedback to enhance performance

and address areas in need of improvement.

Developed quality employees within call center to

take over leadership positions.

Established and updated work schedules to account

for changing staff levels and expected workloads.

Assessed personnel performance and implemented

incentives and team-building events to boost

morale.

2004-02 -

2007-06

High school diploma

Arlington High School - Arlington Heights, IL

1981-09 -

1985-06

Willing to relocate.



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