NORMA ACOSTA

BUSINESS OFFICE MANAGER

956-***-****

adr7hy@r.postjobfree.com

San Benito, TX

CAREER OBJECTIVE

Dynamic Bilingual (English and Spanish) Business Office Manager with 15+ years of delivering executive support and team leadership in healthcare. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts payable, accounts receivables, invoicing, database management, and contract management. Recognized for exemplary customer service and team collaboration.

EDUCATION

ADDITIONAL SKILLS

Bachelor of Science (B.S.)

Business

May 2018

University of Texas Rio Grande Valley, Brownsville, TX

Associate in Applied Science (A.A.S.)

Medical Office Management

December 2012

Texas Southmost College, Brownsville, TX

Business Operations Management

Policy and Procedure Modification

Vendor Partnerships

Human Resource Management

Staff Training

Inquiry Requests

Report Preparation and Analysis

PCC, Waystar

Office Administration

Government Incentives

Inventory Management

Confidential Records Management

Research and Analysis

Continuous Improvement Process

Critical Thinking

Microsoft Office Suite

WordPerfect Office Suite

EXPERIENCE

ENSIGN SERVICES SEPTEMBER 2013 – JULY 2022 BROWNSVILLE, TX

Business Office Manager – Fox Hollow Post-Acute July 2020 – July 2022

•Oversaw accounts receivable, deposits, resident’s trust funds, PCC, census tracking, completing 3618/3619’s, petty cash, and office supply orders.

•Oversaw daily deposits processing at facility and posting of the same deposits; daily credit card and EFT processing according to policy and procedure; monthly Medicare Triple Check and Billing and all collections under this payer type; coinsurance billing for all skilled payers that are non-Medicaid related; hospice Billing and collections according to contract provisions; processing of refunds according to State of Texas guidelines; timely and quarterly completion of bad debt.

•Oversaw Medicaid applications and annual renewals and communications with Corporate staff regarding status of each.

•Ensured all new admissions met appropriate financial criteria, once a resident was admitted to the facility it is the responsibility of the Business Office Manager to maintain all of resident’s financial information.

•Ensured completion of and executing completion of business office admission forms.

•Verified all accounts were properly maintained according to policies and procedures.

•Verified facility census record keeping was properly maintained, balanced daily to report at necessary meetings.

•Verified all private, semi-private and applied income monies are collected by the 5th of each month.

•Reconciled all accounts using the appropriate worksheets and accounting software and assured that all accounts were kept current.

•Completed root cause analysis on accounts that contribute to bad debt then advised Facility Administrator regarding types of issues identified and proposed solutions.

•Prepared and facilitated weekly payer source meeting with Facility Administrator and Admissions team.

•Maintained and worked within established departmental, Site policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

•Completed other special assignments as directed by Facility Administrator, Regional AR Manager, and CFO.

Field AR Resource January 2020 – July 2020

•Trained and educated Business Office Management and Admission Staff on all billing, census, accounts receivables, admission, and collection systems and processes.

•Planed, reported, developed, organized, implemented, evaluated, and directed facility accounts receivable functions.

•Analyzed and observed AR functions and processes in the business office to ensured maximum workflow and productivity, communicated observations to CFO.

•Monitored, updated, and trained financial policies and procedures related to current policy and industry specific government regulations in effect.

•Monitored and updated the accounting software as needed with changes in rates, payers, etc.

•Assisted, monitored, and provided corrective action to accounts receivable workflow processes at assigned locations.

•Coordinated and/or assisted with business office accounts receivable functions when location positions were vacant.

•Ensured facilities met close deadlines.

•Conducted periodic facility financial audits including: Financial File Audits, Resident Trust Audits, Petty Cash Audits, and other audits determined by need.

•Ensured quarterly Medicare credit balance reports were submitted.

Business Office Manager – Alta Vista Rehabilitation September 2013 – January 2020

•Planed, organized, developed, implemented, and interpreted the programs, goals, objectives, policies, and procedures as well as the laws, regulations, and guidelines governing the business office functions in the post-acute care facility.

•Effectively managed and oversaw bookkeeping functions including: posted payments and charges to patient ledgers, balanced daily receipts, collected delinquent accounts, and evaluated need for and referred delinquent accounts to collection agencies.

•Recruited, selected, hired, trained, evaluated, counseled, and supervised business office staff.

VALLEY BAPTIST HEALTH SYSTEM MAY 2005 – SEPTEMBER 2013 HARLINGEN, TX

Medicare and Government Programs Team Specialist June 2007 – September 2013

•Responsible for the intense follow-up on appealed claims required to obtain recovery of payments due to Valley Baptist Health System resulting from underpayments by third party payers.

•Created reports and analyze data in patient accounts to determine if the claims billed were paid appropriately; identified and initiated activities to recover all payments due to insurance companies not adhering to the contract, incorrect billing, or coding errors.

•Maintain control over the quality of data within the contract management system and ensure all data is current, complete, and accurate.

Medicare Follow-Up Specialist May 2005 – June 2007

•Created reports and analyze the data on all Medicare accounts to ensure Valley Baptist Health System obtained prompt payments for services rendered; worked in conjunction with the team to lower the Accounts Receivables.

AMERICAN SENIORS FINANCIAL INSURANCE AGENCY, LLC. JUNE 2003 – MAY 2005 HARLINGEN, TX

Agent Contracting Specialist March 2004 – May 2005

•Contracting specialist for multi-state organization with approximately 400 life and health agents.

•Obtained certification for contracting agents with 13 insurance companies providing life insurance, long term care insurance, annuities, and Medicare supplement plans.

Telemarketing Manager June 2003 – March 2004

•Managed call center with approximately 15 telemarketers setting appointments for 30 captive agents in eight states; interacted daily with agents regarding appointment schedules; responsible for communicating agency announcements to the agents.

Telemarketer October 2001 – June 2003

•Arranged appointments for life and health insurance agents using returned signed cards from potential customers requesting more information; documented appointments properly to avoid double booking for agents.

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