Data Entry Customer Service
Resume:
Jana Evatt
Phoenix, AZ *****
**************@***********.***
Authorized to work in the US for any employer
Work Experience
Driver
Lyft - Phoenix, AZ
June 2019 to April 2020
• Provides driving service that consists of transporting customers from one assigned location and delivering customers to desired destination point, with customer safety always first and foremost. Exhibits extensive knowledge of defensive driving techniques along with other safe driving strategies. Adheres to and obeys all city and state traffic laws and regulations, ensuring passenger comfort. Maintains clean and clutter free automobile at all times. Exceptional navigational skills, combined with extensive knowledge in utilizing GPS system. Application of superior customer service and communication skills. Effective time management skills. Maintains a flexible and open schedule, always available, at any hour of day and night. Provides customer assistance, helping customers to and from vehicle, and in storing luggage safely.
Beverage Server III
Desert Diamond Casino and Entertainment - Glendale, AZ April 2018 to June 2018
• Required to take orders for beverages and serve these orders to Casino floor guests, in a manner welcoming, polite, poised and professional. Skilled at tray service. Application of accurate cash handling skills. POS system knowledge and professional training used. Maintained clean, well-organized and stocked work stations. Able to competently work all required appliances. Excellent customer service and communication skills used. Adhered strongly, with a vigilant watch and strict application of, State's and Casino Gaming Commission's liquor laws and guidelines, in the responsible serving of alcoholic beverages to Casino guests.
Personal Caregiver
Jerry Papa - Phoenix, AZ
October 2012 to October 2016
• Responsible for care of a 93 year old woman, part time, then as a full time, live-in Caregiver. Successfully managed every aspect of Client's medications: ordering, inventory, storage and dispensing proper dosage per Doctor's orders. Prepared all of Client's meals. Maintained clean and sterile residence to ensure a safe living environment for the Client. Met all of Client's transportation needs. Competently handled all of Client's correspondence. Monitored Client's well-being, daily. Consistently maintained correspondence with Client's Doctor in regards to Client's welfare. Bartender/Server
Premier Airport Food Services-N.Y.P.D. Pizza - Phoenix, AZ May 2014 to September 2016
• Competently facilitated all opening and closing duties required, to ensure successful operation of entire establishment, within Terminal 2 at Sky Harbor International Airport. Accomplished at inputting guest's orders into computer, to ensure efficient delivery of guests' food and beverage orders. Proficient knowledge, mixology and presentation of alcoholic beverages served. Implemented cash handling and credit card processing skills, and experience in successfully maintaining customer accounts and reconciling each shift's bank. Utilization of POS system experience and formal training. Able to maintain a clean, safe and well-organized work environment. Readily carried out inventory and replenishment tasks, as needed. Executes strong customer service skills in a manner courteous, welcoming, poised and professional. Strongly adhered to Arizona state liquor laws and regulations, in maintaining a vigilant awareness of, the need for responsible serving of, alcoholic beverages to guests. Completed all take- out and to-go orders for guests.
Bartender/Beverage Server
Ameristar Casino and Hotel - Kansas City, MO
February 2012 to August 2012
• As Beverage Server, orders for beverages taken and served to Casino floor guests, in a manner efficient, accurate, courteous, enthusiastic and professional. Highly skilled at tray service. Application of accurate cash handling skills. Maintained clean, well-organized and stocked work stations. POS system experience. Food service to guests. Competently operated all appliances and equipment used. Vigilant awareness of, and applied techniques of, responsible serving of alcoholic beverages. As Bartender, orders for beverages taken, made and served to Casino floor guests. Consistently interacting with Casino floor guests in a courteous, friendly and professional manner. Implemented cash handling skills, credit card processes and successful reconciliation of each shift's bank. Maintained clean, well-organized and safe work environment. Strictly adhered to Missouri state's liquor laws. POS and MICROS systems trained and experienced effectively utilized. Efficiently and accurately fulfilled all Casino floor Server's submitted orders for alcoholic beverages. Proficient operation of tools, equipment and machinery used behind the bar area. Executed inventory procedures, stock maintenance and replenishment duties for supplies and product utilized.
Custodian
Missouri Western State University - Saint Joseph, MO May 2011 to September 2011
• Maintained clean, well-organized and sanitary interiors of University campus buildings. Performed pool maintenance duties, and kept surrounding pool area clean and sanitary. Utilized extensive knowledge and experience in the proper use and storage of cleaning chemicals used daily. Utilized all inventory and stocking procedures of supplies and equipment used. Executed floor care processes, as needed. Maintenance/Housekeeping Department
American Campus Communities-ASU West Campus Dorms, Las Casas - Glendale, AZ October 2007 to March 2011
• Successfully executed cleaning and housekeeping operations for ASU West Campus Residential Hall, Las Casas, a 164 unit property. Property's common areas kept clean, well-organized and sanitized on a daily basis. Provided daily clean-up and trash removal of property's grounds and parking lots. Pool area and amenities maintained in a clean and orderly fashion. Carried out proper use and storage of various chemical cleaning solutions. Conducted inventory procedures, purchase orders and stocking of supplies and materials used. Successfully completed daily work orders for maintenance repairs. Competently participated in preventative maintenance duties, as needed. Proficient in all aspects of 'Make-Ready' process of vacant apartments. Implemented proper use and storage of various tools and equipment used in maintenance repairs. Supervised temp crews brought in to assist with the 'Turns' process. Capable of taking care of emergency after hours calls for repairs or lockouts. Performed initial set up and clean up of department's shop, and regularly carried out follow up cleaning and organization duties. Completed computer applications for various departmental paperwork required. Executed yearly inventory of department's on-site property.
Flower Shop Assistant
Dorothy's Flowers - Phoenix, AZ
November 2000 to September 2002
• Handled incoming calls for orders of arrangements, baskets, plants, etc...Resolved all customer service issues. All sales accomplished from calls and walk-ins to shop. Maintained clean and well-organized shop and cooler. Processed all of daily floral orders. Implemented pricing of shop's products. Routed the daily delivery orders for driver. Made deliveries of products sold. Assisted Floral Designers in creating and making floral arrangements. Created and made Gift Baskets, corsages, boutineers and bud vases to sale. Data entry of orders into DOVES and Tele floral computer systems for all orders sent out. Executed accurate cash handling skills and reconciling of the end of day's bank. Carried out inventory and ordering of product needed.
Utilization Review Representative
John Alden Life Insurance Company - Phoenix, AZ
July 1992 to September 1994
• Successfully carried out medical reviews of certain procedures done and hospitalizations of Insured, to determine medical necessity, in meeting precertification requirements. Clinical information obtained via phone conversations with Insured, medical staff from facilities and/or Doctor's offices. Application of excellent data entry skills and computer experience and knowledge, in completing clinical documentation required for precertification. Excellent customer service skills utilized with every call taken that pertained to explanation of benefits of Insured, or in troubleshooting any problem claims that were pending payment on. Also worked closely with the Medical Director for John Alden, Doctor Perry, in reviewing claims submitted for preauthorization of certain procedures usually not covered. Review of supporting clinical information, to determine medical necessity for coverage of, and payment of, certain procedures waiting to be carried out.
Back Office Medical Assistant
William E. Perry, M.D. - Chandler, AZ
November 1988 to July 1992
• Vitals of each patient taken and recorded, followed by clinical documentation of patient's history and chief complaint of seeing Doctor. Prepared patient for exam by Doctor. Set up sterile trays and assisted Doctor Perry with any surgical procedures carried out. Sterilized and autoclaved instruments used. Disposal of contaminated items. Competently carried out patient injections and used phlebotomy skills, in obtaining blood for lab work ordered. Completed all clinical documentation. Obtained any preauthorizations from patient's insurance company, as needed. Scheduled all referrals to Specialists, outside lab work needed and any x-ray or imaging tests Doctor ordered for patient. Educated patients on medications ordered, any procedures and their required preps, and any other orders Doctor Perry wanted for patient. Performed PFT's, EKG's, hearing and vision screening tests, nebulizer treatments and ear irrigations on patient. Carried out inventory of exam and surgical rooms. Diligently maintained accurate logs of vaccines, injectables and medications dispensed by Doctor Perry. Handled all medication calls with Pharmacy. Maintained clean, sterile and well-stocked exam and surgical rooms. Performed call backs to patients on questions asked, with results of lab work, x-rays or imaging tests performed. Carried out bandaging of wounds and post-op wound care. Assisted Doctor Perry with castings and casting removals. Application of medical coding knowledge for patient's paperwork. Education
Certification in Medical Assistant
Southwestern Medical Society Academy - Tempe, AZ
May 1986 to April 1987
None in General Studies
Odessa Community College - Odessa, TX
May 1982 to December 1983
High school or equivalent in Required Studies
Riverdale High School - Metairie, LA
September 1978 to May 1979
Skills
• Communication skills
• Computer skills
• Data Entry skills
• Time Management skills
• Detail-Oriented
• Medical Terminology
• Back Office Medical skills: EKG's, PFT's, injections, phlebotomy, nebulizer treatments, hearing and vision screening, vitals, surgical assists
• Floral Design
• Cash Handling and Credit Card Processes
• POS system
• Critical Thinking skills-Able to make logical, reason-based decisions
• Medical Coding Applications
• Adaptable, Flexible
• Knowledge and Experience in Cleaning Operations and Using the correct tools, supplies and equipment
• Inventory Procedures and Purchase Orders protocols
• Independent Worker
• Pharmacology and Medication usage
• Leadership and Supervisory skills
• Liquor Laws and Responsible Serving
• Basic Accounting skills in reconciliation of Banks and proper Guests' accounts
• Excellent work ethic, taking great pride in one's work
• Extensive knowledge of Health Insurance, Medical Claims and Explanation of Benefits
• Practices Defensive Driving skills
• Interpersonal skills; kind, respectful of others, active listening, Empathy, Honest, Patient, Conflict Resolution skills
• Easily evaluates diagnostic testing and knowing correct treatment plan of diagnosis given
• Excellent Bartending and mixology skills
• Organizational skills. Focused, Prioritizing skills, Quick-Thinking, Self-Motivated
• Basic Automobile Maintenance knowledge
• CPR, First Aid, Wound Care
• Sterialization and Autoclaving Techniques
• Able to successfully carry out various Maintenance duties
• Accurate Retail Pricing skills
• Bartending
• Laboratory Experience
• Floor Care
• Pool Maintenance
• Customer service
• Micros POS
• Medical Records
• Caregiving
• Patient Care
• Medical Billing
• Venipuncture
• Nursing
• Medical Scheduling
• Microsoft Word
• Medical Office Experience
• Commercial Cleaning
Certifications and Licenses
Maricopa County Food Handler's Card
November 2016 to November 2019
• I.D.# 942918
T.I.P.S. On-Premise Certification
April 2018 to April 2021
• I.D. # 3143379
Missouri Gaming Commission Occupational License
February 2012 to February 2013
• I.D. # MCG311290
• APPL. # APP312180
Tohono O'Odhan Nation Tribal License
April 2018 to April 2021
• License # 11772
• Gaming Number # 14346
CPR Certification
Driver's License
Certified Medical Assistant
Bartender License
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