Medical Assistant Customer Service

MELISSA RILEY

**** ***** ***** *****, *********, GA 30236 (H) 404-***-**** (C) 404-***-**** *********@*****.***

Professional Summary

Over 15 year experience in customer service/ Certified Medical Assistant. Quicker learner who takes initiative and produces results

in a timely manner. Strengths includes detail oriented, ability to manage several projects simultaneously, demonstrates strong

excellent communication skills and establish good rapport with customer/patient, works well under pressure and self-motivated.

Skills

Multi-tasker

Quick learner

Sharp critical thinker

Handles stressful situation very well

Understand the theories and reason of a medical assistant

Work History

Lead/Certified Medical Assistant 01/2009 to Current

Heartland Heatlhcare – 1720 Phoenix Blvd. Ste. 450 College Park, Georgia 30349

Clean and prepare examination rooms prior to patient appointments

Preparing Patients for Examinations

Record patient information such as vital signs, weight and changes in medical history prior to each appointment

Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing

examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging

examining room instruments, supplies, and equipment

Assisting the Physician During Examinations

Explaining Medical Procedures to Patients

Calling in Prescriptions to Pharmacies

Collect Laboratory Specimens

Maintaining Patient Medical Records

Updating Patient Files

Scheduling Medical Tests

Answering Phones

Educates patients by providing medication and diet information and instructions; answering questions

Scheduling Appointments

Greeting Patients

Typing Doctor's Letters and Memos

Maintaining medical inventory and placing orders for new materials as needed

Handles all different personalities, personal situations and complaints

Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with

legal regulations

Education

Certified Health Coach: Nursing 2014

Mercer Univesity - 3001 Mercer University Dr, Atlanta, GA 30341

Certified Medical Assistant: Nurse 2000

Savannah Technical College - 5717 White Bluff Road Savannah, Georgia 31405

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