Lori Groce

Executive Assistant

adr7h3@r.postjobfree.com • 205-***-****

Hoover, AL

My affinity for kindness, excellent customer service, professionalism and attention to detail have helped me train and mentor over 200 employees, successfully aid in opening 10 Starbucks locations in AL, and run the HR Department for a commercial cleaning company that served AL, FL, and GA. I value helping others and creating an environment that fosters positive change. My formal education and training allow me to focus on factors from a technical standpoint while being able to connect with people interpersonally.

Attributes

Strategic Planning & Organization

Proven Performer

On/Offboarding Skillset

Six Sigma – White Belt

Leadership Skills

Interpersonal Communication

Critical & Analytical Thinker

Adept Problem Solver

Microsoft Office Suites

Accounting & Budgeting Systems

Excel Spreadsheets

SAP Concur - Novice

Professional Experience

Spark Cleaning, LLC 01/2009 – 04/2022

Corporate HR Specialist

Lead daily operations on behalf of a highly respected commercial cleaning company. Directed HR efforts, recruited quality employees, and conducted comprehensive trainings. Created marketing campaigns, effectively and proactively communicated any changes in protocol, policies, and updates in training.

Achieve and maintain profitability while building a sustainable pipeline of customers.

●Prospect for new customer accounts while actively serving current clients.

●Monitor employee performance and ensured quality standards are achieved.

●Create a positive company culture, introduce recognition programs, and build employee morale.

●Oversaw accounts of Fortune 25 Companies.

Starbucks 02/2005 – 06/2012

Store Manager

Delivered exemplary leadership guiding daily operations of a high-volume location. Defined objectives, assigned tasks, and motivated team members to achieve predetermined goals. Assessed processes, identified gaps, and introduced solutions to optimize performance. Prioritized excellent service experiences with every transaction.

●Directed financial management efforts, managed P&L, and achieved revenue targets.

●Conferred with district management regarding policies and integrated processes at the store level.

●Led recruitment, training, and performance reviews for all employees.

●Interacted effectively and established working relationships with individuals at all organizational levels.

●Organized local art exhibits and music concerts within store to highlight local talent.

●Expansive knowledge regarding menu items, preparation methods, and ingredients.

●Crafted staff schedules to meet expected consumer demand and follow budget.

●Commended for leading the district in customer satisfaction and product quality.

●Generated over $5 million in revenue.

●Number 1 in Customer Service in North America.

Education

Bachelor of Science in Human Development & Family Studies

Auburn University, Auburn, AL

Ranked in the top 11% of Research Institutions in the United States

Community & Volunteer Activities

Distributed COVID-19 Supplies to Rural Communities in AL & FL, Volunteer, 2020 - 2022

Habitat for Humanity, Volunteer, 11 Years

Advocate of and for Persons with Intellectual, Physical, and Developmental Disabilities 20 Years

Boys & Girls Club of East Alabama, Volunteer, 2 Years

Birmingham, AL Chapter of Juvenile Diabetes Research Foundation, Volunteer, 5 Years

Worked with Designing and Planting Community Gardens with Birmingham Eastside Eco Gardens, Volunteer, 1 Year

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