Customer Service Day Porter

Devin M. Chappell

*************@*****.*** 424-***-**** Gardena, CA 90249

Summary

Motivated Yard Husler successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality assistance. Good relationship-building and time management abilities.

Skills

Customer Satisfaction Promotion

Team Leadership

Customer Service

Clear Communication

Teamwork and Collaboration

Quality Assurance

Service-Oriented

Team Management

Maintenance & Repair

Good Work Ethic

Training & Development

Reliable & Trustworthy

Experience

Yard Husler, Estes Express

Wilmington, CA

Apr 2007- Present,

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Inspected lifts before use to prevent damage to goods.

Tied and secured loads to prevent shifting or damage to items.

Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.

Signaled crew members to direct movement of engines and train cars using hand signals, radios and other communication devices.

Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.

Conducted daily check on vehicle prior to shift start to identify mechanical defects.

Followed corporate, departmental and regulatory operations and safety standards to minimize accidents and vehicle damage.

Executed dock operations by switching trailers and equipment to and from docks.

Maintained yard appearance, keeping ground clean and clear.

Reported safety and quality issues to management.

Transported material to correct locations and documented inventory changes.

Security Garud, Universal Protective Services

Carson, CA

Oct 2004- Mar 2007

Guarded restricted areas to prevent unauthorized entry.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Documented security-related situations and submitted in-depth reports to superiors.

Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

Monitored premises and recorded activity in daily officer reports.

Verified photo IDs and tickets to allow guests passage.

Assessed fire detectors and alarm systems to prevent and address issues.

Observed patrons and customers to quickly address security situations.

Responded to accidents and administered first aid to individuals.

Safeguarded entrances using scanning equipment to keep lines moving.

Day Porter, Kmart Corp

Inglewood, CA

Nov 1999 - Nov 2004

Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.

Tracked and documented completed duties.

Demonstrated dedication and work ethic through consistent attendance and top-level performance.

Arranged and removed furniture to prepare facilities for events.

Received deliveries via freight elevator, moving to appropriate locations within building.

Collaborated with contracted specialists to perform seasonal or specialty tasks.

Education

George Washington Preparatory High School

Los Angeles, CA, High School Diploma

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