Receptionist Secretary Service Representative

Farrah Gilot

*** * ******** ****** ● san marcos, Texas 78666 ● 720-***-**** ● ***********@*****.***

Customer Service Representative

EDUCATION & TRAINING

Diploma

January 1999

JAMES MADISON HS

Brooklyn Ny

None

March 2000

CAREER CENTER

Ny Ny

Bachelor of Science - Computer Science

September 2002

TOURO COLLEGE

Brooklyn Ny

KEY COMPETENCIES

Reading Comprehension

Speaking

Judgment and Decision Making

Active Learning

Active Listening

Negotiation

Learning Strategies

PROFESSIONAL EXPERIENCE

Customer Service Representative

October 2017 - February 2018

ALLIED GLOBAL MARKET LINK

Thoronton Colorado

Called existing Customers and Potential new customers to provide and input and information on products available to them.

Check to ensure that appropriate changes were made to resolve customers' problems.

Solicit sales of new or additional services or products.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Customer Service Representative

December 2016 - April 2017

KINGS TEL

Brooklyn Newyork

Called Fidelity Client to get there proxy vote pertaining fidelity and also Walt Disney stock holders.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Solicit sales of new or additional services or products.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Customer Service Representative

April 2016 - August 2016

TELEPERFORMANCE

Columbus Ohio

Took Inbound calls Book Wydham appointments. And upsell to 4 day resorts and other packages.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Market Researcher

April 2004 - October 2009

INNOVATIVE CONCEPTS

Hempstead ny

Called random people inbound and outbound and got input data on their experience and how they felt about a product on anything that was the key topic.

Write, review, or comment on documents, such as proposals, test plans, or procedures.

Conduct interviews or surveys of users or customers to collect information on topics such as requirements, needs, fatigue, ergonomics, or interfaces.

Conduct research to evaluate potential solutions related to changes in equipment design, procedures, manpower, personnel, or training.

Market Researcher

January 1998 - February 2004

MKTG INC

East Islip

Collected data from people over the phone

Write, review, or comment on documents, such as proposals, test plans, or procedures.

Conduct interviews or surveys of users or customers to collect information on topics such as requirements, needs, fatigue, ergonomics, or interfaces.

Conduct research to evaluate potential solutions related to changes in equipment design, procedures, manpower, personnel, or training.

Receptionist Secretary

February 2004 - April 2004

FINGER LAKE

Canadaigua Ny

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Make copies of correspondence or other printed material.

Compose, type, and distribute meeting notes, routine correspondence, and reports.

Learn to operate new office technologies as they are developed and implemented.

Provide services to customers, such as order placement or account information.

Collect and disburse funds from cash accounts, and keep records of collections and disbursements.

Prepare and mail checks.

TOOLS & TECHNOLOGY

A+ net+ plus java coding. Plus inbound and out bound call.

VOLUNTEER WORK

I volunteered at the salvation army in Rochester New York. I also volunteered at my family church fundraiser

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