Flight Attendant Customer Service

ERIC NEWKIRK

* ******* ***** •Frederick, MD. ****8 • Cell # 301-***-**** ********@*****.***

OBJECTIVE

To obtain employment where my customer service expertise, technology and organizational skills will be utilized to the benefit of the company and my personal growth. EXPERIENCE

July, 2020-Present Lead Concierge- Folger-Pratt, Rockville, MD Responsibilities include those completed with the Jag Group with certain enhancement. Management and operation of newly introduced package system. Monitor video feed, update resident data, and inventory in and out packages. Meets daily with the property manager to discuss changes to the property and review schedule of visitations from contractors. Basic coordination of all resources with all residents. Update the fob and key scan systems daily, as well as, provide fobs for visiting vcontractors. August 1, 2015-July, 2020 Lead Concierge- Jefferson Apartment Group ( JAG) Rockville, MD Delivers professional customer service with personalization as liaison between management and residents, insures the highest level of responsiveness for all service requests, exercises vigilance in monitoring all aspects of security, efficiently disseminates packages and correspondences through Building Link/One Site Network System, provides information about amenities in surrounding areas, arranges and addresses all requested transportation needs and hotel accommodations throughout DC, Maryland, and Virginia, provides all clients with a courteous and memorable experience

2012–July 31, 2015 Intersolutions, LLC-Property Management Staffing Silver Spring, MD Concierge-Always in the public eye, my behavior and attitude influence the positive perception and impression of the property. Successful operation is tied to excellent problem-solving skills, time management skills, and effective interpersonal skills applied effortlessly.

● Maintaining liaison between property management and its residents

● Organizing and controlling security

● Managing maintenance services

o Takes requests for repairs

o Works with Building Services staff on “Curb Appeal”

● Presenting properties to perspective tenants with enthusiasm

● Welcoming new tenants

o Presenting welcome gift basket

o Providing complimentary services to produce a warm home environment

● Distributing incoming and outgoing mail parcels

2010–2011 Riderwood Village and Renaissance Gardens Silver Spring, MD Admistrative Assistant

● Received warmly clients and visitors

● Served as central receiving and distribution for incoming telephone calls

● Performed general clerical duties-photocopying, faxing, mailing, filing (maintained hard copy and electronic files)

● Served as central control for incoming and distribution of packages for UPS, Fed Ex, Airborne

● Assisted in procurement in research and pricing of office furniture

● Coordinated and maintained records for staff office space, phones, parking, company credit cards, and office keys.

● Made provision for and coordinated meetings and conferences

● Maintained and distributed weekly staff schedules

● Collected and maintained PC inventory

● Supported staff in assigned project-based work.

2008–2010 Robert Half International Washington, DC Project Assistant

● Met regularly with team to provide project updates and share relevant information

● Visited organizations and conducted mission-to-field in consultation with Project Manager

● Provided administrative and logistic support to the project staff

● Assisted with special projects and reports

● Established and maintained the project’s information management system

● Provided logistical support for all project training courses, seminars, and workshops

● Prepared tracking documents for meetings and updated tracking tools regularly

● Coordinated communication

o Received, screened, logged-in, and routed correspondence o Attached necessary background information

2004–2008 Legal and General America/Banner Life Urbana, MD Team Leader/Client Services

● Updated client’s policies, beneficiaries, addresses, and collateral assignment changes

● Clarified insurance products’ policies and benefits to customer satisfaction

● Answered questions and assisted with Client Services Reps in Call Center

● Reconciled customer concerns according to protocols

● Accessed and updated customer files electronically

● Supplied administrative support services to executive, professional group, and department

● Executed and monitored administrative procedures and processes for assigned area

● Resolved problems regarding data sets

o Entered and verified a variety of data in appropriate formats o Tracked and verified quality of data from all sources o Assembled and analyzed fairly complex information or data

● Served as administrative liaison with internal and external sources 2002–2003 World Wide Assistance Washington, DC

International Assistance Coordinator

● Served as liaison between medical providers, insurance companies, physicians, nurses, and patients

● Coordinated and clarified insured benefits sympathetically to subscribers through verification procedures

● Provided linkage between company physician and subscriber physician 2001–2002 United States Mint Lanham, MD

Client Services Specialist

● Created and maintained customer accounts, processing credit card orders according to US Dept. of Treasury Regulations and Numismatics Guidelines

● Responded with consideration to customer inquiries via Siebel ACD System

● Trained new associates in all phases of systems applicable to various products distributed by the US Mint

1994–1999 World Airways/US Africa Airways Reston, VA Flight Attendant

● Executed policies and procedures in accordance with the Federal Aviation Administration guidelines

o Met flight-related needs of passengers

o Embarked and disembarked passengers

o Prepared meals

o Apprised passengers of safety and evacuation procedures EDUCATION

1981–1983 University of Houston Clear Lake, Texas

A.A., Business Administration

1977-1981 Military Service

● Fort Bragg, NC Unit Clerk-Administrative Assistant

● Fort Bliss, TX-Basic Training

Technology Skills

● Microsoft Windows

● Telnet 3270

● Professional Services Automation (PSA)

● Lotus

REFERENCES

Available upon request.

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