Crew Member Customer Service
Resume:
Fernando Dominguez
Houston, TX *****
********.*************@*****.***
Authorized to work in the US for any employer
Work Experience
HVAC Technician
September 2021 to Present
As a Refrigeration/Air Conditioning Mechanic, duties may include:
• Installing, troubleshooting and overhauling entire heating, ventilation, air conditioning and refrigeration systems
• Working with hand and power tools to install refrigeration or air conditioning components
• Measuring and cutting piping, and connecting piping using welding equipment
• Testing heating, ventilation, air conditioning and refrigeration systems for leaks
• Performing routine maintenance
• Repairing and replacing components for entire heating, ventilation, air conditioning and refrigeration systems
General Manager
Wingstop - Houston, TX
January 2017 to Present
The essential duties and responsibilities as a General manager at wingstop include People Management:Responsible for staffing the restaurant timely and efficiently with carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests; oversee the correct facilitation of the orientation and onboarding process and ensure it is being executed properly; write and implement or monitor shift leader development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations. Create team member schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll and overtime costs into consideration; own the performance of the entire team; create the culture in the restaurant through respect, recognition and reward. Financial Management:Audit all facets of operations, deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operations; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics
Operations Management:Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards Assistant Manager
Popeye's Restaurants
October 2014 to January 2017
Responsibilities as a assistant manager at Popeyes included
• Train, monitor, and reinforce employees on food safety procedures
• Work with the leadership team to meet sales goals
• Manage food and labor costs, daily and weekly inventory, and cash control
• Perform banking functions
• Execute company policies and procedures
• Monitor food inventory levels and order product when necessary
• Manage and maintain safe working conditions
• Manage crew member employees in a manner that maximizes crew retention
• Interview and hire team members
• Provide proper training for team members
• Anticipate and identify problems and initiate appropriate corrective action
• Maintain fast, accurate service, and provide excellent customer service
• Meet and/or exceed both company and customer expectations
• Ensure continual improvement of Quality, Service, and Cleanliness
• Maximize store sales goals versus budget, including participation in marketing programs
• Perform all administrative duties in a timely manner as per company guidelines Education
High school or equivalent
Sam Houston Math Science And Technology Center
Skills
• Shift Lead
• Fast Food
• Food Service
• Shift Supervisor
• Key Holder
• Customer Service
• Crew Member
• Team Member
• Cash Handling
• Customer Service Skills
• Inventory
• Management
• Sales
• Scheduling
• Team Building
• training
• Inventory Management
• Merchandising
• HVAC
• Air conditioning
• Restaurant Management
• Profit & Loss
• Refrigeration
• Equipment Repair
• Blueprint Reading
• Facilities Maintenance
• Electrical Experience
• Operations Management
• Service Technician Experience
Certifications and Licenses
ServSafe Food Handler
August 2016 to August 2018
Driver's License
ServSafe Manager
November 2021 to November 2026
EPA Universal Certification
OSHA 10
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