Customer Service Beverage Manager

Amanda J Stearns

Phone: 804-***-****

***********@**.***

*********@***************.***

Objective:

Food and Beverage Manager

Abilities:

Highly capable of functioning as a part of a team

Natural leadership skills

Strong organizational skills

Strong attention to detail

Passionate about efficiency and customer service

Peaceful under pressure

Capable of organizing and controlling revenue

Great at motivating staff to reach sales or goals

Exceptional ability to relate with and satisfy all types of customers and staff

Detail oriented

Employment History:

Room Service, Server, Bartender, Concierge, Food and Beverage Supervisor

Westin Hotel

2/2015 to present

Team player

Leads by example

Respected by co-workers

RSVP certification

Wrote reviews with feedback from my direct manager

Oversaw inventory costs

Wrote the training manuals now used in the F & B department

Responsible for business operations of The Crossings Restaurant

Bartender, Room Service, Server, Host, Banquets

Hilton Garden Inn

5/2013-11/2014

Reliable team player with natural leadership abilities

Several awards for great work

Several guest compliments

Server, ABC Manager, Manager on Duty

Dot's Back Inn

08/2007 - 11/2009

Verify patrons' identification to make sure that they meet minimum age for use of alcoholic beverages

Confirm with customers to make sure that they are enjoying food and take action to correct any troubles

Attend customers to their tables

Explain how different menu items are made, describing the cooking methods and ingredients

Tell customers of daily special items

Handle nightly deposits

Bartender

University of Richmond

07/2004 - 08/2007

Responsible for good operation of a bar

Receipt and inventory accountability in a catering atmosphere

Set up full bar

Fine dining to casual service including appropriate dress

Manager

Lonestar Steakhouse

09/2004 - 12/2006

Ordered food and necessary equipment from external vendors

Watched and kept the inventory of equipment

Managed shift transformation

Inventoried and watched liquor exhaustion

Assisted in planning and execution of special events

Completed misc. paperwork

Called in direct reports twice daily

Calculated register at end of shift

Ensured all was in operational order

Assisted bartenders and servers if required

Created different activities to motivate staff sales and performance

Attended to any customer complaints

Education History:

Indiana University, John Tyler Community College

2 Years of college focusing on or receiving certificates in English literature, real estate and pharmacy technician

References Available on Request

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