Center Supervisor Customer
Resume:
ABIDA FATIMA
Near Niazi Bus Stand
Bund Road, Lahore.
*****.*********@*****.***
A bright, talented and ambitious with a strong communication background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of items & able to play a key role. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
EDUCATION
Bachelor of Arts Govt. Degree College Wahdat Road, Lahore EXPERIENCE
As Contact Center Supervisor Salt n Pepper
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
To attend meetings regarding sale improvement & identifying new area of sales
Handling Social media Marketing Strategies
To resolve complaints, Listen Intently
Operation Manger Enhanced Group
Recruit, select, train, assign, schedule, coach, counsel and discipline employees
Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures OBJECTIVE
Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation. Business Planning and Customer Retention Officer. Mobilink
Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies Customer Relation Officer. A project of Telenor Abacus Consulting
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Understanding key customer individual needs and addressing these.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these. Personal Attributes
Excellent soft skills - listening, motivating, communicating
A strong sense of leadership and inspiration
Portray a positive attitude to maintain a department of enthusiasm and drive Language
English
Urdu
Personal
Nationality Pakistani NIC 35202-9054911-0
DOB 9th Nov, 1984. Marital Status Single
2
Skills
Ability to identify new areas for improvement
Quick learner and high level of adoption to new
systems
Strong analytical skills and creative thinking
Ability to multi task and brain storm
MS Office & Windows
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