Industrial Training Assistant Manager
Resume:
RESUME
RAMA SARKAR
E-mail : ***********@*****.***
Skype : ***********@*****.***
Mobile No. : 996-***-****, 906-***-****
Passport No : U9993912
CAREER OBEJECTIVE:
My career options have been guided by opportunities for self-expression, learning and prospects that offered me a diverse and challenging work profile. I believe in setting targets for myself and in doing my outmost to achieve them. This has been aided by my sincerity, ability to stay put under uncertainty and pressure and a desire to excel.
PROFILE SUMMARY:
Hardworking and reliable, adept at maintaining the cleanliness of the hotel premises and working in compliance with hotel Standards. Able to perform wide variety of cleaning duties, maintenance procedures and housekeeping services.
EDUCATIONAL QUALIFICATION:
Completed 10+2 from The Atreyee English Medium School (Balurghat), West Bengal.
PROFESSIONAL QUALIFICATION:
Completed Three Years Diploma in Hotel Management from NIPS School OF Hotel Management &Catering Technology and Applied Nutrition, Kolkata, (2003-2006) an ISO 9001:2000 Certified Institution & Recognized By AICTE, Ministry Of HRD, Government of India.
INDUSTRIAL TRANING:
Completed 22 weeks industrial Training from ITC Welcome Heritage NOOR-US-SABAH Palace, Bhopal in all four major Departments.
WORK EXPERIENCE
Ramada Plaza by Wyndham (Chennai) 13th December 2021 to till date
Designation: Deputy Housekeeper
• Making of monthly P&L and MIS of the department
•Looking after entire Housekeeping Operations and Laundry operations and Horticulture
•Coordinate with Engineering and Reception for the releasing for Arrival rooms on time and PPM rooms
•Ensure regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
•Manage the inventory of supplies, linen and equipment and maintain their records.
•Operate within departmental budgets through effective stock and cost controls and well managed schedules.
•Interacting and keeping good communications with the vendors for the proper supply of the Housekeeping materials and linens
•Monitor productivity standards and Schedule staff in order to optimize manpower.
The Rain Tree Hotels (Chennai) 1st October 2018 to 30th April 2020
Designation: Housekeeping Manager
•Looking after entire Housekeeping Operations
•Making of monthly P&L and MIS of the department
•Operate within departmental budgets through effective stock and cost controls and well managed schedules.
•Interacting and keeping good communications with the vendors for the proper supply Items
•Plan and implement preventive maintenance for guest rooms and public areas as well as machine maintenances.
•Co-ordinate with front office and engineering of releasing of defect free rooms and guest special request.
• Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
•Monitor productivity standards and Schedule staff in order to optimize manpower.
•Train and develop staff to meet company requirements and cultivate positive atmosphere with motivated high-performance employees
•Checking of VIP rooms as well as super cleaning rooms
•Manage the inventory of supplies, linen and equipment and maintain their records.
The Rain Tree Hotels (Chennai) 1st October 2016 to 31st September 2018
Designation: Assistant Manager - Housekeeping
•Operate within departmental budgets through effective stock and cost controls and well managed schedules.
•Monitoring performance of Associate, Supervisors and Executives
•Taking care of VIPs and Long Stay Guest.
•Tracking the guest preferences on daily basis of the entire guest.
•Oversees the turndown process ensuring especially requested times are adhered to.
•Oversees all lost and found
The Rain Tree Hotels (Chennai) 16th May 2013 to 31st September2016
Designation: Housekeeping Executive
•Conduct daily briefing and de-briefing for the housekeeping department.
•Assign rooms for cleaning as per schedules and monitors the cleaning process and floor supervisors.
•Planning and doing monthly inventories of Room linen and F & B linen and hotel staff uniforms.
•Ensure that all the rooms are cleaned on time as per guest request,
•Ensure that the housekeeping par stocks are properly in order.
•Oversees the conditions of the guest corridors, pantries and back of the house as well as the front of the house areas and reports any problems to EHK.
•Oversees the minibar operation ensuring bars are well stocked in a timely and efficient manner.
•Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
The Leela Palace, Chennai 5th December 2011 – 28th Feb 2013
Designation: Housekeeping Team leader (Pre-Opening)
•Snagging of guest rooms and public areas and offices.
•Inspection of Guest Rooms, Public area and the hotel periphery for the cleanliness adhering to the hotel standards.
•Taking handover of guest room as well as public area from the project.
•Knowledge about opera and tritons,
•Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
•Train all staff to achieve the service and the cleanliness standards in the guest room, public areas and the back of the house. Quality assurance process.
•Works effectively with the Engineering department on guest room maintenance needs.
•Monitor the appearance, standards and performance of the Housekeeping / with an emphasis on training and teamwork.
Radisson Blu, Paschim Vihar (New Delhi) 10th January 2011 – 26th November 2011
Designation: Housekeeping Supervisor
•Snagging of guest rooms and public areas and offices.
•Taking handover of guest room as well as public area from the project.
•Inspection of guest rooms for the guest arrival.
•Handles guest problems and complaints seeking assistance from superiors as necessary.
•Workforce and sustaining an inclusive culture.
•Taking care of rooms and minibar consumption.
•Taking care of rooms, Public area, Back of the house and Stores.
•Check all vacant and occupied rooms daily to ensure they are serviced and presented to the standards of the hotel.
•Report and log any rooms which do not require service have ‘do not disturb’ or Service refused
Fortune Grand Hotel (Dubai) 21st May 2010 – 1st October 2010
Designation: Housekeeping Supervisor
•Inspection of guest rooms and public areas
•Inspection of back of the house and staff lockers
•Check all vacant and occupied rooms daily to ensure they are serviced and presented to the standards of the hotel.
•Report and log any rooms which do not require service ‘Do not disturb’ or Service refused
•Checking of Minibar items
•Handles guest problems and complaints seeking assistance from superiors as and when necessary
•Taking care of lost & found.
•Taking care of all extra guest request items.
•Taking care of the Linen and uniform inventory.
The Leela Palace Kempinski (Bangalore) 1st July2009 – 6th December 2009
Designation: Junior Executive
•Periodically checking of all housekeeping registers.
•Taking care of the Linen and uniform inventory.
•Taking care of lost & found.
•Taking care of all extra guest request items.
•Monitor all linen levels in the outlets and make sure they are recording in the same way
•Inspection of guest rooms as occupied rooms, departure rooms, clean vacant rooms,
•Inspection Public areas and Back of the house for cleanliness of set standard.
•Knowledge about opera and triton.
The Leela Palace Kempinski (Bangalore) 18th August 2008 – 30th June 2009
Designation: Room Attendant
•Cleaning of guest rooms, making of bed and bath rooms
•Doing dusting of entire room, vacuuming of carpets and wooden floors and moping of floors as well
•Checking of departure rooms for minibar consumption and same to be informed to reception for billing.
•Checking of departure rooms for any missing & damage and lost & found if any and same to be informed to reception.
•Setting of Housekeeping trolley as well as Housekeeping Pantry and as well AS cleaning of pantry’s as well as any machines if used.
HOBBIES:
Listening to music, playing badminton
PERSONAL DETAILS:
Permanent Address
Date of Birth
:
August 16th, 1985
Address
:
Rama Sarkar C/o Ghanashyam Sarkar, Vill- Sandhiya, P.O- Sandhiya,District- Uttar Dinajpur, Pin- 733125 (West Bengal)
Marital status
:
Married
:
***********@*****.***
Mobile No.
:
Language
:
English, Hindi & Bengali
Present Address
Date of Birth
:
August 16th, 1985
Address
:
1/13 Kannagi Street,Kamrajapuram,Velachery,periyar Nagar,Chennai=600042
Marital status
:
Married
:
***********@*****.***
Mobile No.
:
Language
:
English, Hindi & Bengali
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