Writer Part Time

Etta B Dickerson

**** ****** *****, ******** ***** VA 23455

RE: Marketing Content Digital Media Specialist, Technical Writer, Virtual Writer

OBJECTIVE: Self-motivated, mature problem solver with eye for detail and desire for teamwork.

SKILLS: Technical writing and business communications, contracting.

CAREER OVERVIEW:

Across my career, I have researched and created business writing and documentation in subject areas ranging from healthcare to technology, medical and social research, transportation security, and government contracting.

As a small business, I became certified to install and program a hybrid PBX, and I specialized in business-to-business sales and contracting, for telecom systems and maintenance support.

What pleases me most about my career has been the level of trust vested in me to work with confidential information and to deliver quality work, on time, with minimal supervision. I am a focused, natural communicator, with a background in business, technology, and the arts

U.S. Census – Office Operations Supervisor (OOS) for Recruiting, 2019 – 2020:

I began in 2019 as address canvasser for Census 2020 and was promoted to Clerk in a regional office supporting all phases of the 2020 Census, before becoming Office Operations Supervisor (OOS) for Recruiting, as part of the Mobile Questionnaire Assistance (MQA) project. The MQA project covered the entire urban and rural area of Eastern Virginia and was able to merge technology (mobile devices) and trained recruiters to gather census responses in community locations.

Various Roles – Sales & Customer Service for Fortune 500 clients. Scoring and Scoring Supervisor, on site and remote. 1999 – 2022.

Technical Writing - Healthcare Portal, 2015 - 2016:

ARDX, 2015 - 2016 (Contract) In the 2015 surge project I wrote documentation to validate conformity with IT best practices as described by National Institute of Standards and Technology (NIST), required to demonstrate proof of readiness for an Authorization to Operate (ATO) certification on a government contract. My deliverables were Policies & Procedures and Standard Operating Procedures (SOPs) indexed by version on SharePoint. My best work was IT documentation in the areas of Accountability, Audit and Risk Management, Patch and Vulnerability Management.

ARDX December 2015 – April 2016, QHP Onsite project – As a Technical Writer on this project, I created Session Notes, Internal and External Meeting Minutes, slide decks, Adobe 508 accessibility versions, Excel tabs and data reports, and moreover, maintained the SharePoint archive, supported the Project Log and SME submissions, and created and proofed transcriptions of the sessions, as part of a team.

Telecom and Technology (Small Woman-owned business):

Abler Communications Inc., 1991 – 2012

As a contractor and a telephone systems dealer, I prepared documentation, contracts, quotes and training materials for over two decades. For three years, I had an active blanket purchase agreement with the US Navy and a maintenance contract for a security base in Chesapeake, VA. I dispatched and supervised 4-6 technicians or cable installers on a range of work across Virginia to cover various customers.

Transportation Security/Security Officer and Conflict Resolution: DHS/TSA (ORF), 2006-2009

I was selected by a group of my co-workers at Norfolk International Airport (ORF) to represent them in the development of a conflict resolution program. I kept minutes of committee meetings and supported the employee portal on SharePoint for HR. I managed the distribution and collection of confidential employee surveys for the Federal Security Director and created reports for him from those surveys that highlighted issues while preserving the anonymity of respondents. I also wrote the program materials for what was to become our employee Conflict Management program. I was a dual-certified concourse security officer and baggage inspector.

Academia/NIH Grant Assistant:

EVMS, Norfolk VA, 2000-2001 (Grant-Contract Position)

Admin assistant: supported a National Institute of Health (NIH) Principal Investigator; managed her calendar and itinerary, supported basic areas of her research by gathering data sets for various cohorts from a long-term longitudinal study with simple queries to university database. Prepared submissions for publication; translated and verified citations for published articles. I provided proofreading and editing for the NIH grant and professional journal articles. General office support included tracking departmental budget items for NIH compliance, filing, and responding to correspondence and phone.

EDUCATION:

BA English, Hollins University (Hollins College) 1979.

CERTIFICATES:

Negotiations & Conflict Management, Mendoza College of Business, University of Notre Dame, 2008

Installation & Programming training; Iwatsu (Nippon Electric) Digital Voice Platform, Irving TX, 1998

COBOL programming language; two semesters, Virginia Western Community College

Social Media and Contact Info:

LinkedIn: https://www.linkedin.com/in/ettabdickerson

email: **************@*****.*** cell phone: (757) 375 – 4466

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