Customer Service Civil Engineering

Richard D. Allen, Jr.

*** ********* ***.

Jackson, NJ 08527

Cell: 732-***-****

*************@*****.***

PROFESSIONAL OBJECTIVE:

I am a highly skilled and self-driven entrepreneur with over 30 years of experience in management, customer service, client retention and dispute resolution. My former company specialized in concrete, asphalt and drainage. My customer service and management skills set me apart from others as I have utilized both for over 30 years with great success.

SKILLS:

Customer Service

Dispute resolution

Problem solving

Team management

Customer relations

Commercial licensing and insurance

All phases of concrete, asphalt and drainage construction and reconstruction

Masonry specialties

Block and brick

Foundations

Storm drains and piping

Carpentry

Blueprints

Bid submissions

Equipment operations

Mechanical skills

EDUCATION:

NJIT – Civil Engineering

Middlesex Community College

Edison High School - Edison, NJ

RELATIVE WORK EXPERIENCE:

Allen Contracting, LLC - 1987 to 2020

Owned and operated Allen Contracting, LLC for 30 years, managing anywhere from 7-15 employees.

Maintained an A+ rating with the Better Business Bureau.

Served all concrete, asphalt and drainage needs of both commercial and residential customers.

Worked directly with many property management companies. Teletech – 2020 - 2021 Bank of America Customer Service

Provided detailed customer service to Bank of America customers

Team coordination across multiple online platforms

Problem solving for customer issues

Dispute resolution for client retention

Contact this candidate