Human Resources Account Manager, Training and Development

Shanon M Peterson

Skills & System Experience

Proficient in:

HCM Systems: Paycor; iSolved; Gusto; ADP; eTime, UlitPro; UltiPro Business Intelligence; UltiPro Time Management

ATS Systems: JazzHR; Worktrend Paylocity

Other: GSuite (Google Sheets; Google Docs; Google Slides); Microsoft Excel; Microsoft Power Point; Microsoft Word; JIRA (IT Ticketing System); eVerify; Orsus Group, Sterling Talent Solutions & Career Builder (Running and screening background checks); Payscale (compensation software)

Project Based/Engagement Platforms: EPIC (DiSC Assessment Tools); ASANA; Monday Project Management Board;

Professional Experience

Experienced, adaptable, well-rounded Human Resources professional with a strong corporate employee and hourly employee support background. Excellent business partner with demonstrated success supporting multiple functions in a quickly changing environment. Experienced in high volume, fast paced environment including call centers and production environments.

Professional Work Experience

HRPivot: Chicago, IL 2019 – Current

Human Resources Generalist/Account Manager

Produce New Client Needs Analysis providing metrics using data obtained from Clients

Maintain compliance with federal and state employment laws, providing relevant updates to Clients

Register and set up clients with multi-state Unemployment Insurance claims, online – assist with claims responses

Drive implementation of new HCM system, working closely with vendor representative and client to obtain and administer all necessary steps for successful implementation

Provide Client training to all levels of employment on:

oPerformance Management

oHRIS Systems

oSexual Harassment Training

Create and formalize Job Descriptions - conduct marketplace survey/ compensation analysis

Payroll Processing (Semi-Monthly)

Administer and assist with Human Resources programs, policies, and procedures such as employee benefits and leave programs

Create Corporate and Hourly Orientation program

Create Manager training program for all clients; provide training to the managers

Lead training and development initiatives

Collaborate with Training & Development team to establish compliance training for hourly workforce

Manage workers compensation claims and responses

Collaborate with Operations management team to establish disciplinary/ rewards program to roll out to hourly workforce to create safe and compliant work environment

Manage Employee relations (as a back-up to Regional HR Manager) providing mediation between management and employees, conducting internal investigations; administering necessary performance improvement initiatives; administering necessary corrective action up to and including terminations

GoHealth LLC: Chicago, IL 2015 – 2019

Human Resources Administrator

Talent Acquisition: Recruited and on boarded 500+ employees annually for seasonal business

Send and track offer letters

Run and review background checks

Conduct New Hire orientation

Process hires in the HRIS System

Maintain compliance in E-Verify

Manage relationship with multiple employment agencies regarding candidates

Employee Engagement: Developed a strong employee culture across multiple locations through the coordination of various events.

Managed budget and inventory for Employee Retention Initiative (designing and ordering water bottles, T-shirts, etc.)

Annual Blood Drive

Holiday food and toiletry drive

Seasonal contests and theme days

Focus groups

Wellness events (chair massage, flu shots, etc.)

HRIS System Administration: Maintained data integrity through management and auditing of employee records.

Reporting: i.e. pulling employee data from a different systems including, UltiPro, Windows 360, Power BI, ADP and Google Dox.

Processing pay increases, title changes, and department transfers

Support Human Resource Business Partners:

Employee attendance status updates, tracking, and communicating employee status based on daily/weekly reports to management teams

Manage the exit process for resignations including conducting exit interviews and processing in HRIS system

Track and audit various company policy acknowledgements

Maintaining and managing employee personnel files

Additional Projects:

HRIS implementation – Transitioned from ADP Workforcenow to Ultipro; assisted with the planning and configuration of the new system

Opening new facilities – travelled to new locations to help with interviewing and onboarding of 400+ candidates in both Charlotte, NC and Salt Lake City, UT

GoHealth LLC: Chicago, IL 2014 – 2015

Facilities/Office Administrator

Responsibilities included:

Answering and routing phone calls

Checking in visitors (guests and clients)

Scheduling conference rooms

Supply ordering and replenishment

Planning and organizing catering arrangements for multiple teams

Vendor management

Management of key badge system – assigning to new employees, deactivating terminated employees assigning access restrictions, managing lost badge process

Mack & Associates: (Staffing Co.) Chicago, IL 2013 – 2014

Administrative Assistant/ Office Management

Provided office services by developing and implementing new administrative systems

Facilitated processes through record management and organization of filing systems

Maintained supply inventory

Coordinated office events through working with vendors for various levels of catered conferences, supporting companies from 50 employees to over 300 employees

Ensure operation of equipment by completing preventive maintenance; managing repair scheduling; maintaining equipment inventories

Expedited orientation preparation for new hires, including creating packets containing all materials and contracts required for employment

Advanced Resources: (Staffing Co.) Chicago, IL 2008 –2013 Receptionist/ Administrative Assistant

Provided administrative and reception support for various clients in the Chicago land area

Report tenant work orders in the company work order web site, updated company contacts in Outlook

Coordinated office events including catering for meetings and employee outings

Completed expense reports and disbursement forms

Booked flights, car rentals, limo service, and hotels

Created an Office Service Manual and Administrative Assistant Back-up Manual

Planned employee Christmas event, saving the company over 30% of cost from the previous year

Education

DeVry University Chicago, IL Graduated Dec. 2013

Bachelor of Science in Business and Technical Management

Technical Specialty: Criminal Justice

Achievements

Built and implemented company Summer Internship program in compliance with the FLSA

Built, piloted, and implemented corporate and hourly New Hire Orientation Program (Farmer’s Fridge)

Built and implemented entire onboarding program, including training HR Teams at the NC location and UT location (GoHealth)

Coordinated annual onsite Blood Drives, Flu Shot Administration & Food Drives, Health & Wellness awareness in the workplace

Onboard and train HR team members in multiple locations

Coordinated and implemented Employee Engagement Program

Mobile: 773-***-****

******.**********@*****.***

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