Data Entry Customer Service
Resume:
Lillian Crump
Customer Service/Call Center
*********@*****.***
Qualifications
History of representing organizations with professionalism and integrity. Adept at handling high volume of phone calls in a fast pace environment with focus and intensity. A hard working team member who gets along well with others. Experience with computers and demonstrate communication skills.
Work Experience:
Current
Breakfast Attendant/Part time mornings
Residence Inn by Marriott
Prepare and display breakfast items. Keep area clean and breakdown after breakfast. Assist in answering phones at front desk and assist in laundry. Customer service.
Clerk II/Intermittent
Ohio Dept. Of Transportation * Columbus, Ohio
February 2017 thru March 2020
High volume incoming calls from companies with ongoing projects throughout the state of Ohio. Post payments from affidavits on excel spreadsheets every third or forth quarter of the year. Record bids from engineers of Ohio projects within the state of Ohio. Transfer calls to appropriate department and personnel. Mail, document scanning, filing, Microsoft office, daily mail and office support. Providing excellent customer service by offering helpful solutions, and Data Entry.
Call Center
Ohio Dept. Of Rehabilitation and Corrections * Columbus, Ohio
July 2014 thru April 2016
High volume calls concerning inmate issues. Answer questions from public of laws and policies about Corrections and data entry into the system. Sign in visitors and issue badges. Schedule training classes and open times for orientation. Schedule fleet/car pickup and drop off times. Open and process daily mail. Great customer service skills and the ability to listen attentively to customers. Monitor security cameras both inside and outside building.
Billing
Orthopedic One Columbus, Ohio
Sept. 2013 thru June 2014
Processed mail daily for incoming payments from patients, insurance carriers and some private companies. Add all incoming payments and balance out for the day.
Provider Appeals Specialist
Palmetto GBA * Columbus, Ohio
February 2013 thru May 2013
Processed Medicare claims and Provider Appeals. Per information submitted for clients, allow or deny claims. Disallowed claims are processed for appeal if documentation not received. Inbound and outbound calls received from clients, doctors and other areas needed for claim process.
Medical Claims Specialist
Ohio Bureau of Workers Compensation * Columbus, Ohio
December 1989 thru December 2011
Allow and disallow medical claims for the state of Ohio. Inbound and outbound calls to injured workers, providers and employers. Data entry-gather documentation to process claims and send correspondence out to appropriate party. Schedule face to face appointments with injured workers, to drop off documentation. Medical ICD-9 coding, Medical terminology, scan medical documents, process emails, and send disallow claims to appeal if requested. Mail and daily use of all office machines.
**Any short lapse in time were temporary assignments.
**Recently(September 14, 2020)completed the NRF Foundation’s “Rise Up” Customer Service and Sales course and data entry.
Education
Kemp High School * Diploma * Bryan, Texas
Huston-Tillotson College * Austin, Texas * 1 years
Columbus State Community College * Business 101 * Class completion
Columbus State Community College * Hospitality/Tourism * Class completion
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