Customer Service Benefits Administrator

FLORENCE TIMEYIN IJOMAH

** ******* **** **** ********, CT 06108 - 732-***-**** –

********.******@*********.***

PROFESSIONAL EXPERIENCE

Prudential Financial /Morneau Shepell/Lifeworks Hartford, CT 03/05/2012-Present

Plan Specialist

Currently responsible for managing Defined Benefit calculation request and inquiries for multimillion dollar clients.

Gained a thorough understanding of Defined Benefit Formulas, Defined Benefit Payment options and Eligibility.

Research and coordinate Defined Benefit calculations.

Managed QDRO inquires and QDRO workflow process

Assist the claims department with payment processing and inquiries

Maintains positive relationships with plan sponsors and internal clients.

Can demonstrate knowledge of Required Minimum Distributions and its workflow process.

Can provide strong customer service skills

Can demonstrate strong analytical skills.

Researches and resolves client issues working in collaboration with operations, plan actuaries, plan administrator and other internal business partners to execute prompt resolution

Perform quality review

Communicate key information in response to inquiries received from plan participants, retirees, and plan sponsor via telephone, emails, or letters

American International Group (AIG) NY, NY 5/16/2006 – 1/27/2012

Retirement & Benefits Administrator

Pension Administrator

Researched and analyzed employee years of services for graded vested employees using People Soft and Cyborg Software systems.

Computed and adjusted the breaks in service years for current pension membership dates.

Researched and computed employee qualified and non-qualified pensionable Earnings

Computed monthly traditional pension retirement calculations utilizing appropriate corporate interest rate, average final pension formulas and updated employee covered compensation.

Administrated spousal retiree and active employee death pension plan benefits

Administrated the pension plan for 5,000 plus employees and retiree employee domestic and overseas.

Assisted with pension questions totaling approximately 400 calls per month.

Executed research projects associated with Pension initiatives.

Manage QDRO processing function for Pension benefit.

Processed retirement payments with different payment options

Coordinated with the pension trustee bank on financial inquires.

Benefits Administrator

Administrated Retiree, Active Medical and Life Insurance Benefits.

Maintained Benefits for both active employees and retiree employee domestic and overseas.

Billed and collected premiums for medical plan on a monthly quarterly basis

Coordinated medical deductions for Retiree with Medicare

Calculated future retiree medical monthly premiums for future retirees using People Soft Software.

Worked on special projects for manager and supervisor

Ran FAS Query Reports on People Soft.

Calculated and update life insurance future monthly premium reductions for grandfathered retirees

Calculated and program yearly medical rates and benefit plan using People Soft Oracle Software.

Corresponded with current and future retirees.

Assisted new hired employees with family status change

Computed benefit rates deduction on the payroll system

Coordinated with HR representatives and medical carriers on administrating the employee benefits.

Assisted the auditing department with audit guidelines and requests for participant data.

Leave Administrator

Researched leave policies and the Company’s official leave programs

Counsel employees, managers and local Human Resources on leave policies / processes

Manage the Leave Administration System (LAS) and the leave administration processes

Provide information upon request associated with legal issues and subpoenas

Act as advocate / liaison between employee, Employee Relations, local Human Resources, The Hartford and Risk Management / Workers Compensation

Monitor and review employees time on leave

Communicate employees status while on leave and offset amounts on Payroll

Update return to work Verification Date and Verification Code in the LAS

Coordinate Fitness for Duty evaluations

Distribute checks to employees on Short Term Disability, FML and Workers Compensation

Manage group benefits while employee is on leave (e.g., premium prepayment, premium waiver, and coverage termination)

Track Long Term Disability for employees on prior Long Term Disability plans

Send Intent to Return to Work letter to employees

Coordinate with Human Resources department to terminate employees upon failure to return to wor

Coordinate with states department on offset deductions FMLA Checks

Manage leave and Workers Compensation for TSA employees and send benefits communication

ACS HR Solutions, Little Falls, NJ 5/2005 – 5/2006

401k and Pension Plan Benefit Case Specialist (TEMP) for Morgan Stanley Group, Dean Witter, Discover Financial Group.

Provided strong customer service to internal and external employees.

Provided real –time information to participants on issues pertaining to Pension Plan, 401k,

Processed complex transactions such as fund transfers and Reallocations, Investment Directions, Diversifications, Final Distributions and Rollovers.

Assisted participants with Pension Payment Elections, Employee Stock Ownership and Employee Stock Purchase Plans.

Assisted employees with the traditional pension formula for Morgan Stanley.

Coordinated and researched with pension plan analyst on developing summary plan description for the Morgan Stanley Group.

EDUCATION

Seattle University: Seattle, WA

BA - Business Administration – December, 2002

ADDITIONAL SKILLS

•Building solid interpersonal relationships

•Taking ownership of work

•Following through on escalated issues

•Strong background in customer service

•Very organized

•Meets deadlines before or on schedule

•Self-starter

•Work efficiently as an individual contributor

•Work efficiently in a team setting

•Able to adapt to fast pace ever changing environment

•Process Improvement

•Ability to communicate in a professional manner either verbally or through written correspondence

•Proficient in Microsoft Word, Excel, and PowerPoint

•Proficient in payroll systems ( PeopleSoft and Cyborg)

Contact this candidate