Patient Services Executive Director
Resume:
Guadalupe (Lupe) Macias, LNFA, MBA
*************@*****.***
OBJECTIVE:
Demonstrate superior leadership as a Licensed Nursing Facility Administrator with an MBA, emphasis in Healthcare Administration with 25 years’ experience in skilled nursing facilities. Extensive management experience conducting the daily operations. Dedicated and motivated professional with a positive attitude and leadership skills. Successful background in maintaining safe, comfortable, and fun environments for residents, visitors, and staff. Commitment to high quality patient services and employee satisfaction.
EMPLOYMENT HISTORY:
Executive Director, Coronado at Stone Oak by Cantex 2016-Present
Successfully direct a 112-skilled nursing facility and 120 employees, lead the day-to-day operations, establishing and overseeing the facility’s annual budget.
Streamline operations with total census improvement, reduction in expenses and exceeding financial goals by reaching EBITDAR year to year.
Have built strong partnerships with physicians and hospitals, to include various Accountable Care Organizations and Bundle Payment for Care Improvement agreements. Oversight of over approximately 30 different managed care and private insurance partnerships
Ensured regulatory compliance with successful annual health and life safety code surveys
Administrator, Alamo Heights Nursing & Rehab, Fundamental 2011-2015
Lead overall operations for a nursing facility with 237 licensed beds and 150 employees
Administrator, Briaridge, HCR Manor Care 2009-2011
Directed overall operations for a 109 licensed bed facility and 100 employees
Administrator, Marketing, and Social Services Director 1996-2009
Oasis Nursing & Rehab Center
Conducted overall operations for a 130 licensed bed facility and 120 employees
Executive Director/ Administrator Duties:
Proven leadership during Covid19 pandemic and other hardships such as inclement weather conditions during the artic storm.
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
Develops annual business plans and budgets consistent with the goals and priorities of the Company.
Implemented an effective Quality Assurance program for monitoring of targeted high-risk areas.
Promoted management/ staff relations programs to empower employees, implement change and develop team approaches to problem solving, resulting in improved family and resident satisfaction.
Interpret and communicate policies and procedures to personnel, residents, visitors, family members.
Conduct monthly resident and family town hall meetings to ensure that facility departments, programs, and activities meet the needs of the residents.
Recruited, hired, trained, and evaluated a top-performing nursing home staff while maintaining low turnover rates.
Ensured full adherence to all company policies, and State/ Federal regulations.
Planned, implemented, evaluated, and directed all of the facility's programs and operations.
Will creates and maintain a solid, trusting and positive work environment that encourages employee satisfaction and retention.
EDUCATION:
University of Phoenix 2007: Master of Business Administration, emphasis in Health Care
Baylor University 1994: Bachelors of Arts in Sociology
PROFESSIONAL LICENSES:
Licensed Nursing Facility Administrator (License # 9417)
Licensed Bachelors of Social Work (Non-Active License # 29847)
FOREIGN LANGUAGE:
Spanish: excellent oral comprehension and proficient speaking ability, fair reading and writing skills
REFERENCES:
Dr. Rosina Finley MD, Geriatric Medicine
Dr. Ivan Edwards MD, Physiatrist
NP James Patton
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