Communication Skills, Team player, Analytical skill, Project mgt.

Chukwubuogwu David Momah

******@*****.*** +234********** https://www.linkedin.com/in/chukwubuogwu-david-momah- 39570944/

Summary

Highly skilled and exceptional Customer Engagement, Customer Success Manager and Project delivery Manager who enjoys taking new initiatives and seeking out new challenges. I have worked in various capacity ranging from customer service, operations and projects over the last sixteen (16) years. I have over 2-years of International work experience playing a strategic role on several projects ranging from simple to complex projects worth over $50 million dollars. Relevant Work Experience

M & D Global Consulting Services June 2021 - Present Management Consultant

Develop research and data collection for organizational analysis

Identify and negotiate schedules, milestones, and resources required to meet project objectives

Implement recommendations or solutions and ensure the client receives the necessary assistance to carry it all out.

Manage projects and programs

Conduct focus groups and facilitate workshops

Prepare business proposals and presentations

Tyllium Nigeria Limited March 2020 – April 2021

Head of Projects

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Coordinate internal resources and third parties/vendors for the flawless execution of projects

Ensure that all projects are delivered on-time, within scope and within budget

Establish and maintain relationships with third parties/vendors LM Ericsson South Africa April 2016 – October 2017 Tools & Processes Manager

Managing/Supporting RSSA FSO MSDP applications

Implementation and Testing of new RSSA FSO MS Tools

Managing and implementation of RSSA FSO MS IS/IT processes LM Ericsson Nigeria November 2008 – March 2016

System Support Engineer/Network Operations Team Lead

Provide product support to all systems and manage all system requests and assist to resolve all issues.

Managing and monitoring all installed systems

Ensuring the highest levels of systems and Infrastructure availability. Celtel Nigeria August 2007 – October 2008

Customer Care/Call Centre Agent

Dealing with day to day customer queries and complaints and resolving them timely

Following through on customer queries ensuring prompt resolutions and customer satisfaction

Enlightening and educating customers on new products as well as initiatives within Airtel Network

Education

University of Liverpool United Kingdom Jun 2012 – Jun 2016 MSc International Management (Graduated with a Merit) Delta State University, Abraka, Nigeria

Feb 1999 – Feb 2003

BSc Physics (Graduated with a Second Class Lower)

Achievements

Coordinated and increased

customer satisfaction from 15% to

90% thereby resulting to acquiring

additional sites for Tyllium network

operations worth over $10 million.

Managed Tyllium network

operations across all regions in

Nigeria

Led the implementation of the

Smarter Dispatch project in

Ericsson India worth more than a

million dollars by improving the

dispatch processes

Successful implementation of

processes for driving Tools &

support for Ericsson South Africa

Managed Services (Vodacom South

Africa Project) worth over fifty

million dollars

Successful implementation of

Business Continuity Management

plan for Ericsson South Africa

Managed Services (Vodacom South

Africa Project), thereby identifying

risks, threats and vulnerabilities that

would impact continued operations

and provided a framework for

building organizational resilience

and the capability for an effective

response

Contributed to the successful

implementation of the One FM

Project of Ericsson Nigeria

Managed Services Project for

effective management of trouble

tickets for operations

.

Certifications

PMP (in view)

Inala SAM2 User Certified Training

Inala SAM2 Administrator

OSS Fundamentals (Ericsson)

NETBOSS INMS Operator/

Assurance

SQL Fundamentals/Advanced

UNIX Fundamentals (Ericsson)

Specialties

Customer Success

Management

Service Delivery Operations

Strategy & Innovation

Project Management

Customer Service Management

Business Continuity

Management

Network Operations

Management

Trainings

Business Continuity Management

Assertive and Cultural Intelligence

Training

SQL Fundamentals/Advanced

Unix Fundamentals

NETBOSS INMS Operator

GSM System Survey/GPRS

Fundamentals

Project Management Training

Java Programming Training

Strategy Implementation

Executive Stress Management

Referees

Antonio Emilio Gomez De Mingo

Best Practices Program MELA. NRO Process

Expert – Ericsson Madrid

Contact: ***********@*****.**

Sifiso Lukhele

Key Account Manager– CommScopeContact:

**********@*******.***

Contact this candidate