Customer Service Representative
Resume:
Cozzette Dugger
Charlotte, NC *****
**************@*****.***
Customer service professional with over ten years of experience in multiple support channels. I am currently seeking new roles that will best fit my distinguished approach to resolving complex service- related issues. I Have worked taking inbound calls qualifying prospective customers and explaining features and merits of policies offered, recommending what products and services best suite each individual customer,based on analyzing the resources and information given. Work Experience
Office Adminisitrator
IAM corporation - K.B.S
July 2020 to May 2021
· Greets customers in person or on the telephone; answering or referring inquiries
· Maintains logs on incoming telephone calls, correspondence and action documents, and follows up on work in progress to ensure timely response or action
· Maintains supervisor’s calendar as requested
· Formats and types confidential and general correspondence, reports and statistical data
· Tabulates and prepares reports of financial data and makes travel arrangements
· Operates a personal computer and related equipment to produce correspondence, reports, charts and other materials using numerous management techniques to enter, edit, print and file data
· Maintains leave, payroll, personnel and clerical records and reports
· Maintains customer confidence and protects operations by keeping information confidential
· Maintains office supplies by checking stock to determine inventory levels, anticipating needed supplies, placing and expediting orders
· Keeps equipment operational by following manufacturer’s instructions and procedures
· Secures information by completing database backups
· Provides historical reference by using filing and retrieval systems
· Performs other related duties as assigned
Customer Service Representative
Meridian Cleaning Center
August 2019 to November 2019
· Worked closely with Mecklenburg County courtroom staff to define the scope of cleaning and maintenance requirements to ensure a high level of health and wellness standards.
· Responsible for cleaning and sanitizing high traffic areas of the courts system including but not limited to equipment, tools and materials related to the function of courtroom facilities.
· Provided detailed documentation regarding significant damages to direct management. Customer Satisfaction Manager
Kimpton hotel
October 2017 to September 2019
· Managed a team of 15 staff members providing training in all aspects of housekeeping to ensure a high level of customer satisfaction in a fast-paced environment.
· Led sanitization initiatives for Kimpton Hotel patrons through the routine maintenance of hotel accommodations of at least 25 rooms per day while simultaneously addressing concerns of new and existing guests.
· Documented and provided reports on any and all damages observed of hotel grounds and lodging and coordinated resolution with fellow hotel staff and management. Houskeeping Attendant
Queens College
July 2015 to October 2017
· Cleaned and maintained to all areas assigned in a timely manner while managing concurrent request from clients.
· Provided exemplary customer service to all clients in the resolution of environmental services.
· Maintained thorough documentation of daily work assignments.
· Ensured staff equipment was functioning and in good working condition.
· Provided detailed reporting on any damages or shortages related to equipment and consumables. Education
HS DIPLOMA
IDA B. WELLS HIGH SCHOOL
Skills
• Customer Service
• Documentation
• Multitasking
• Microsoft Office
• Process Design/Improvement
• Video Conferencing
• Customer support
• Banking
• Manufacturing
• Production planning
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