Alma Hernandez Moreno

Medical office specialist

San Antonio, TX 78213

adr79h@r.postjobfree.com

+1-210-***-****

A committed medical office specialist with over 10 years' experience working in a clinical setting. Seeking a change into a new role that supports customer relationships and health care services. Authorized to work in the US for any employer

Work Experience

Medical Office Specialist

Cardiology Clinic of San Antonio Stone Oak - San Antonio, TX July 2018 to Present

Managed all front office functions including patient relations, check-in/check-out, scheduling, insurance verification.

Retrieved medical records and entered patient information into EMR: ECW (eclinical works) Collecting patient co-pays and assisting billing with collection of patient balance including daily reconciliation, voiding and refunding of payment, invoice collections Increased upfront cash collections 12% over budget in 2022. Routing calls to the correct department i.e. secretaries, nurses, medical records. Generated New Patient appointments from phone calls and referrals. Scheduled imaging, radiology, and surgery procedures such as heart catheterizations, implant loop recorders, echo and nuclear stress tests, US,CTA,MRI, etc. Medical Office Specialist

Partners in Primary Care-Humana - San Antonio, TX

April 2013 to December 2017

• Perform all aspects of front desk from initial greeting of patients, appointment scheduling, check in and out, collection of monies, answer phones, filing, and daily cash and credit reconciliation

• Managed provider's monthly membership report, ensure new patients are scheduled in a timely manner. Assisted with membership growth, marketing events, and developed independent agent relationships for market growth.

• Distributed fax and mail correspondence according to HIPAA guidelines and company procedure to physicians, medical offices, and support staff.

• Cross trained in referrals/authorization and behavioral health.

• Scanning of all incoming correspondence and faxes into EMR for multi physician office. Medical Records Clerk

Alamo City Medical Group

December 2010 to April 2013

• Managed the release of medical information to governmental agencies, insurance companies, and attorneys in keeping with HIPAA policy and governing laws.

• Maintained, tracked, and purged medical facility records according to state and federal retention laws.

• Processed requests for Release of Information, Subpoena for Court Hearings and Trials, and provided non-confidential information to outside facilities

• Conversion of data from paper medical record charts to electronic charts

• Verified Workers Compensation injuries and obtain authorization for additional services. Home Health Aide

Abbie Healthcare

July 2010 to December 2010

• Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

• Assists patients by providing personal services, such as, bathing, dressing, and grooming. Education

Bachelor's degree in Psychology

University of Texas at San Antonio - San Antonio, TX August 2019 to December 2021

Associate in Science (AS) in Biology

San Antonio College - San Antonio, TX

August 2015 to June 2018

High school diploma in Diploma

Louis W. Fox Tech H.S. - San Antonio, TX

Skills

• 58 WPM (7 years)

• EMR (7 years)

• eClinicalWorks

• Insurance Verification

• Medical Records

• Medical Scheduling

• Medical Office Experience

• Anatomy Knowledge

• Clerical Experience

• HIPAA

• Medical Terminology

• Phone Etiquette

• Transcription

• Employee Orientation

• Microsoft Powerpoint

• Bilingual

• Workers' Compensation

• Event Marketing

• Primary Care Experience

• ICD-10

• Communication skills

• Customer service

• Continuous improvement

• Leadership

• Physiology Knowledge

• Training & development (4 years)

• Customer service (10+ years)

• Analysis Skills

• Microsoft Excel

• Typing

• Microsoft Word

• Triage

• Computer literacy

• Computer skills

• Microsoft Office

• Spanish

• HCPCS

• Math

• Documentation review

Languages

• Spanish - Fluent

Links

https://www.linkedin.com/in/almahernandezm

Assessments

Medical terminology — Highly Proficient

June 2022

Understanding and using medical terminology

Full results: Highly Proficient

Typing — Highly Proficient

July 2022

Transcribing text

Full results: Highly Proficient

Data entry: Attention to detail — Expert

July 2022

Maintaining data integrity by detecting errors

Full results: Expert

Early childhood development — Proficient

July 2022

Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient

Medical receptionist skills — Highly Proficient

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Recruiting — Proficient

July 2022

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

July 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

HR: Compensation & benefits — Proficient

June 2022

Knowledge of compensation and benefits programs

Full results: Proficient

Analyzing data — Proficient

July 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Written communication — Proficient

July 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Filing & organization — Proficient

July 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Verbal communication — Proficient

July 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Social media — Proficient

July 2022

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Analytical skills

Customer resolution

EMR: Green Way & ECW

58 WPM typing speed

Microsoft Office Suite

Workers Comp Knowledge

3+ ALTA Spanish Language Proficiency

Medical Billing/Coding Proficient

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