Computer Technician Customer Service
Resume:
Jeffrey High **** Red Iron Creek
Converse, TX ***09
**.****@*****.***
IT Professional with expertise in networking, security, web application troubleshooting, digital x-ray/imaging and project management. Skilled in applying cybersecurity principles and procedures, firewalls, and virtual server set up resulting in significant cost savings to companies. During military service successfully received and maintained secret security clearance for over twenty years.
Technical Skills
Operating Systems: Windows Server 2003/2008, XP/Vista/ 7/10, LINUX (Fedora/ CentOS), Cisco IOS
Protocols: TCP/IP, DNS, DHCP SMTP, POP, IMAP, SSL, OSPF, EIGRP, BGP, IPv4 & 6
Hardware: PC, Cisco, Nortel VoIP Telephony, DX-D 100, CR-25, 35, 85 (Imaging/ X-ray), printers, taclanes
Security: IDS/IPS, Firewalls, Frontline SaaS, NESSUS, Backtrack (2,4,5, Kali), Taclanes (encryption)
Remote Access: VPN, Citrix, SNDB, Telnet, Bomgar
Virtualization: VMWare, Microsoft Virtual Server, Microsoft Virtual Machine Manager
Additional Software Knowledge: Paraben P2 Commander (Digital Forensics), IMPAX/ NX (Digital Imaging), HTML5/CSS/Javascript/Python (Web), Oracle/SQL (Databases), MSOffice 2019/ Office 365
Professional Experience
HEB, San Antonio, tx 10/2020- Present
IS Tech 2
As a member of the IT Logistics team, i was responsible for maintaining accurate physical inventories and the supporting documentation tracking the receipt, transfer and disposition of expendable, serialized and secure assets within the organization utilizing MSA (Salesforce), marketplace and other applications in support of asset tracking.
Manpower, San Antonio, Tx
Technical Support specialist 06/2017 - 09/2019
Applied critical thinking and problem solving skills to successfully meet customer expectations and adhere to company standards in a professional manner. Supported various BectonDickinson product lines with knowledge obtained via BD sponsored training and acquired through accumulated IT experience.
Agfa Healthcare, San Antonio, TX 10/2015 - 01/2017
CSE-IT
As a CSE-IT (Customer Support Engineer- Information Technology), I was certified to fix, upgrade, and maintain X-ray machines (DX-D 100 portable) as well as documented client workflow and maintenance process for analysis and documentation. Identified and resolved issues within various applications and technologies (Oracle, Wireless, and LINUX) in support of IMPAX and NX applications as well as provided user training to hospital staff.
CGI, San Antonio, TX 08/2015 - 10/2015
Sysadmin
Provided technical support for CGI’s virtualized network which supported their Freddie Mac and Fannie Mae contractual obligation through offering system administration on Windows 2008 and LINUX servers.
Catapult Staffing, San Antonio, TX 05/2014 - 08/2015
Tier 2 SME
Provided outstanding customer service to clients through thorough research for a detailed and prompt client resolution while contracted by CGI Federal. Resolved technical issues for VIP designated healthcare industry clients through utilizing resource tools such as the Open Payments web application, Enterprise Identity Management Self Service Database, Remedy Incident Management, MS Excel, and .csv formatted data.
Valor Resources, San Antonio, TX 04/2014 - 05/2014
IT Technician
Assisted with PC installation and upgrades to launch the opening for the new University Health Systems facility through being a contractor with Premier Logitech. Ensured network connectivity of IT assets to medical specific databases and information systems in accordance with HIPAA regulations.
Digital Defense, Inc., San Antonio, TX 12/2011 - 08/2013
Client Advocate
Provided outstanding customer service to clients through prompt scheduling of contracted services using Customer Resource Management, Dovico, and the Frontline SaaS, as well as educating clients on IT security best practices for small to middle sized credit unions and other businesses. Resolved client issues through intercession on their behalf to cultivate trust. Enhanced business by partnering with key superiors on business opportunities which raised the projected company profits by 3% in fiscal year 2012.
Harlandale ISD, San Antonio, TX 08/1998 - 08/2005
Computer Technician
Maintained and tracked all IT assets at numerous campuses and facilities, performed PC and other hardware repair/upgrades, administration in achieving the district’s goal of keeping technology current, operational, and accessible to students and staff. Administered users within a Novell Netware network.
Contractor, San Antonio, TX 09/1994 – 07/1998
IT Consultant
Installed Ethernet network Infrastructure in the USAA Main Office, and supervised the USAA Tampa location’s network installation process from beginning to end. Supervised, led and trained personnel in the configuration of Cisco switches and routers while contracting for IBM Global.
U.S. Armed Forces, Various locations 12/1982 - 01/2011
IT Specialist
As the Command Post Node Chief, I supported superior and subordinate units through maintaining network connectivity utilizing wireless and portable satellite technologies. Familiar with antivirus, Cisco routers and switches, firewalls, and taclanes. As the Battalion S-6, I led, managed, and trained a staff of 10 soldiers while being accountable for $2million in equipment with no loss of life or property. Implemented the battalion’s communication plan by ensuring daily communication with superiors in garrison and deployed overseas. Successfully trained and performed other jobs including fire direction, leadership, recruiting/retention, logistics, avionics and others specialties during my time in the Armed Forces.
Education
ITT Technical Institute, San Antonio, TX
BS Information Systems and Cybersecurity (Honors) 12/2013
CERTIFICATIONS
Agile Project Management Fundamentals #551*****-**/2020
Project Management- Lean Process #536*****-**/2020
Executive Management Certified #536*****-**/2020
Six Sigma Green Belt #536*****-**/2020
Six Sigma Champion #585*****-**/2020
Six Sigma Lean Black Belt Professional #585*****-**/2021
Comptia CySA+ #COMP001020485098 Expires 03/18/2024
Certified Scrum Master #540*****-**/2022
Certified Information Systems Auditor #1591767 Test date 07/11/2022
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